Hotel berhampiran Museum and Site of Roman Villa of Rabaçal, Pombalinho

Dear Duecitania owners, Your hotel is magnificent and I LOVE it. The architecture, the details, the workmanship are superb. Your natural pool and surroundings are stunning, and, very importantly, your staff are lovely, nice, helpful. Ah yeah, also the spa! Unfortunately, you need to look for another chef and another maintenance manager. Why change them? Because food and hospitality require love: love of taste, love of detail, love of choice, love of attention to detail. Because maintenance needs love for things that work, are clean, have square angles where required. And the love is lacking in the food and in the maintenance. 1. We arrive in our room on the 3rd floor; the wifi is abysmal, the fridge does not work, the water pressure is miserable, and the towel racks need to be tightened and squared up. And in the spa, the barrier to walk down into the jacuzzi must be put back in, the sauna and the vienne shower are still not working since last time we came. Also, can men with long feet have appropriate slippers? Your maintenance manager (if you have one) does not walk around looking at what works and does not work. And does not teach your staff to do the same and tell him or her “hey the towel rack in room 314 needs tightening “. There is no love. 2. For a place like the Duecitania, the menu is really poor. And the quality of the food average. The cheeses/sausages in the mixed platter do not honour the richness available in Portugal, the chicken in the (very small) Cesar salad is sad and dry. The bread of the hamburgers equals in quality what is found at McDo. When we arrive at breakfast, there is no brown bread. Yes, it comes just later. But why do we have to wait? Same with the bacon.. arrives later. And why have to ask the staff to cut the grapes bunches into manageable sizes? Here as well, the chef does not care and does not teach the staff how a well managed restaurant runs. No love. So, please, get your act together. It is not difficult, if you have the love.

This is a lovely old palace. The rooms are big and visually comfortable, and the bed is huge. The area around is lovely so why not a good experience? The the building outside looks perfect and the common areas look good too, but the room smells really bad of old and dusty carpets and we couldn’t leave the windows open because the road in front is noisy with fast cars passing by. There is no insonorization between rooms and with the corridor. We woke up with our neighbours in the room in front of ours. Definitely not a 4 star in that regard. The bathroom is nice and it has 4 star perks but smells terribly do to lack of pipe sanitation. It’s not just charmingly old, it really smells bad. The woods are splitting and it looks like the building was renovated in the 1990s. We were quite happy to be there because it’s really a lovely palace located in a beautiful area but we couldn’t rest properly. They are charging too much for what is being offered.

Já fiquei em trânsito algumas vezes neste hotel. Gosto do hotel e nunca tive razão de queixa. Tem má insonorização mas perdoavel. A minha insatisfação hoje, foi com a funcionária de serviço ao pequeno almoço. A sra estava mal disposta, sem ponta de simpatia a atender os clientes fazendo um frete a cada atendimento. Tirando isso a estadia foi agradável, o pequeno almoço é bom, as instalações e localização são ótimas. Recomendo o hotel, só não recomendo a funcionaria

Nice, big hotel with great views over Coimbra. This hotel is situated on a hill a little out of town. Our room was medium size with a K Size bed and a good sized bathroom. We stayed at this hotel as part of our tour with a group. Bathroom had a shower over the bath. No tea/coffee making facilities. Safe in the room. At night we could hear a lot of noise coming from music down below the hotel and other noisy guests in the passage ways. We had dinner at the hotel but found there were not enough staff to cater for the group ordering drinks. We were also unable to go to the bar to get a drink as it was not staffed.