First of all, I travel weekly for work and stay in hotels all over the country. Last night, was a last minute change in our personal schedule and we decided to stay outside of Ft Lauderdale for the night. We checked in at 9:30pm for one night after a day at FAU football game. Go Owls!
When we arrived we were told the computer system had a glitch and they were unable to make keys for our room. A staff member escorted us to our room and was able to use a mater key to let us in. Unfortunately, everything in the room is powered by the room key being inserted by the light switch. WE DID NOT HAVE A KEY so we had not lights. We had no lights in the bathroom or room and had to use our cell phone flash lights to see where we were going. The TV was on welcoming us to the room but there was not remote. Called front desk for a remote and was put on hold for 23 minutes. I hung up and called back to find out that MAINTANCE was gone for the night and no TV remotes to be found. SO, we paid $290.00 for 11 hours in a hotel room with no lights or TV. I spoke to the front desk on the Sunday morning, and explained what happened. Josh (working the desk) was apologetic but offered no reason as to why we were not contacted when the card system went back up or why they didn't bring a remote once they had access to one. There was no making it right on their part so sorry HILTON- i will remain Marriott loyal for future trips.
Terjemah