Hotel berhampiran Alto Lindoso Dam, Ponte da Barca

Simplesmente horrível. Foi mesmo uma grande deceção. Não recomendo!!! O nosso quarto, que era minúsculo, ficava situado na cave, o que significa que a janela ficava abaixo da rua, e por isso não era possível abrir as portadas e muito menos a janela, também não interessava, pois a vista eram os pneus de uma carro; o acesso ao quarto é por fora do edifício, ou seja, para fazer o check-in foi preciso descer 34 degraus com o trolley e com o saco de viagem, e depois foi preciso subir os 34 degraus e sair do edifício para chegar ao quarto, mas a funcionária que nos acompanhou, também não perguntou se era preciso ajuda...... e se estiver a chover não há hipótese de chegar à zona de refeições e à receção sem apanhar chuva. No quarto também não se apanhava Wi-fi. Quanto à piscina, é preciso ir de carro ou fazer uma caminhada de cerca de 20min, pois fica a 950m., aliás, a piscina fica no ”Bar da Piscina”. Era para ficarmos duas noites e apenas ficamos uma, e, porque, como chegamos por volta das 19.30h já não conseguimos reservar noutro lado para ficar nessa noite....

My wife and I stayed in the Luna Arcos Hotel in Arcos de Valdevez for one night during a holiday in Portugal. The hotel is modern and quite large with free parking outside. It is a short walk across the river to the city. Our room was clean and comfortable with a great view of the river and town. Our package included a good dinner, where the service was excellent. We also enjoyed a good breakfast from the large buffet.

Honestly everything was perfect. The room, the breakfast, the staff, the spa. The only thing I would ask you to change for next time would be the lack of places to hang the different towels in the bathroom. The two “dot” like hangers made more sense to be used for the bath robes but it this case they had to be used for the robes and the hand drying towels. For towels it would make much more so have a horizontal bar rather than those dots. And for shower rug there was no place whatsoever for us to hang it. We had to resort to the sink pipe under the sink itself and since it was a short pipe it would never dry. Sorry for the towel rant but that’s the only criticism I have.

We stayed one night after a day of exploring beautiful Peneda-Geres. Coming from the Lindoso area, our GPS took us to two different dirt roads as routes to Rio Caldo; one more rugged than the other. Thankfully we had a “real” map and figured out the best way on paved roads. This is one thing to look at before your visit. There were no dining options within walking distance of the hotel at the hour we arrived. The hotel restaurant was open, but a bit too formal for our tastes. A casual lighter meal would have been a nice option in the lounge area. We ordered the ‘Fish meal for Two’ which could feed a family of five. It would have been courteous to mention the size of the meal after we had ordered two salads and a bread basket. The meal was very good, but half was probably thrown away. Hotel is very unique and the surroundings are beautiful. We had a huge room with balcony and separate sitting area. This would be perfect for a family or extended stay. Everything was clean and comfortable. Breakfast was dreadfully basic in a stark cafeteria setting, nothing noteworthy. Parking right outside the hotel is convenient as well as location to cathedral and outdoor activities. This hotel is a good value, has lots of rural charm, but the dining experiences take away some points.

We picked this location as we were going to a music festival nearby and taking odd days to explore the area…in between we were hoping to chill by the pool. How disappointed were. The plastic tree that greets you in the reception, is a pretty good representation of what you are going to get…Fake, this place is soulless and fake, but what makes it worse, it’s “tired fake”. From the dirty grubby carpets and chairs, black scuff marks on the once clean white walls and the cheap Italian style melamine furniture now chipped exposing its self for what it really is .. cheap coated chipboard. The first night we booked a table for dinner, on our way out we thought we’d have a drink in the bar first. The bar was empty of customers and bar staff so we made our way to the restaurant. The food was so bad it was comical. The tenderloin I ordered was so tough it should have been served with a chainsaw on the side. Breakfast the next morning was the same odd, awkward experience. But one thing we did realise they were actually other people staying at the hotel, not couples as you’d expect in a spa hotel but large families with lots of kids. We made our way out for the day. On our return we thought we we have a few hours buy the pool, .not possible, the pool was full of screaming children. So next option, sit on the balcony with a drink.. the balcony walls had black mold on them and the wooden deck was almost rotten and didn’t feel safe. Anyway below you had more screaming kids playing ball games. The 2nd morning we woke up and noticed that the 2 coffee pods that we had on the first morning hadn’t been replaced, I asked at reception on the way out and was told I need to pay an extra 1€ per pod after the first night.? Also the shower gel and shampoo were not replenished after the 3rd day I had to go to reception again and ask for them. I could go on… basically this place made us miserable, so miserable we changed our flight home at extra cost and checked out 2 days earlier than we were booked in for, losing the money for those last 2 nights. I would not recommend staying here.

We weren’t wowed by this place, I think an average rating is fair. Check in was fine, the price of the room I think is too much but choice of hotels is more limited in this region. The room was a little dated but the bathroom was better, everything was clean. A minibar fridge with not much in it which is helpful for bringing your own drinks. The bed was two singles put together, but also the sheets and duvets were for single beds put together which is always a bit strange when you’re a couple. Be careful with the room you book, I didn’t pay enough attention. We booked a superior terrace room with view to the dam. The view can’t be seen from the room really, our view was of the back of the kitchen. The terrace is a balcony like section with a short wall and then a road, which is an access route it seems for some guests and staff. I just didn’t feel like there was much privacy in the room with the door open or sitting out on the terrace, I’d have preferred a balcony if I was doing it again. I did check if I could upgrade and unfortunately nothing was available, so my fault but study the rooms carefully. We spent a lot of time listening to next doors TV through the wall, we complained but ultimately its poor sound insulation and even when the guy turned it down a bit we could still listen along to Sky News headlines. The breakfast was quite good, wide selection in the buffet, restocked regularly. The glasses are stupidly small so you get about theee sips out of them and you’re up to refill again, these should be changed. We found the dinner not as good, and very expensive. €4 for a single slice of bread and some olive oil, service was patchy. The ambience isn’t amazing and the guests skew a bit geriatric. The restaurant choice close by is quite small and all really require a drive, but we had a better time elsewhere. The pool is nice, there are numerous areas to sit and admire the very good view. The pousada itself is an interesting venue. Of all the places we visited on our northern Portugal trip we found this hotel the most disappointing - not because there’s anything massively wrong with it but just the little things I’ve mentioned here dragging the experience down. We may have been the wrong clientele, the guests mainly seemed to be older groups and couples who perhaps enjoyed the older style hotel on offer.

We stayed here as part of a golfing trip to northern Portugal. We enjoyed the golf course which is very good … if lacking in decent practice facilities. The hotel is nothing special … clean and functional - no bar, but you can buy alcohol in reception for consumption in your room. There is a pool and gym attached which is for use by hotel guests - and outside members too. The staff in the gym were very friendly and helpful. The breakfast is ok. As the hotel does not have a restaurant, we had a package which allowed us to eat in the golf club restaurant. The food here is very mediocre indeed … a set menu with a choice of two dishes per course (more for desert). My veal pasta was pretty much inedible on one night I am sad to say. The staff in the restaurant are very hit and miss … apart from Miguel who tried exceedingly hard and looked after us very well. Thumbs up to him!

O Hotel é muito bom! Atendentes simpaticos e prestativos Tudo muito limpo, porta lacradas, maquinas de cafe, suco, agua, cha, capuccino etc Otimo café. Otima estadia de 2 dias Se precisar voltaremos com toda certeza