Ibis Pontianak City Center Reviews
Ibis Pontianak City Center
Jl. Jenderal Ahmad Yani No.81, Parit Tokaya, Kec. Pontianak Sel., Kota, Pontianak, IndonesiaView Hotel Details
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Ibis Pontianak City Center Guest Reviews
4.5/5
Great
51 review
Verified reviewsLocation4.6
Amenities4.4
Service4.5
Cleanliness4.3
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All Reviews(51)
Positive reviews(51)
Reviews with photos/video(12)
Guest User
Standard Room with Double Bed
Stayed in Apr 2024
Couples
14 review
Amazing
Posted on Apr 23, 2024
Linnen, bed cover, towel looks shabby and dirty
Response from Property: Dear Value Guest, Warmest greeting from Ibis Pontianak City Center,Thank you for taking the time to tell us about your experience at the Ibis Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Pontianak City Center , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ricky Coen Arifin General Manager
Dara Santoso
Standard Room with Double Bed
Stayed in Oct 2023
Solo travellers
10 review
Very Good
Posted on Oct 8, 2023
Ibis is definitely a go-to option of places to stay in Pontianak. Impreccable location!
Response from Property: Dear Mrs /Mr Dara SantosoWarmest greeting from Ibis Pontianak City Center,Thank you so much for your kind comments about your stay at our lovely hotel, Ibis Pontianak City Center. It is so pleased to know that you had fun with our service and facilities. Your nice review was taken as a reward for all of our staff. We will always keep improving our service and facilities in order to satisfy every valuable guest. We are looking forward to welcome you back to our hotel in the near future. We are always ready to give you more interesting experience at our hotel. Kindest Regards,Ricky Coen Arifin General Manager
Guest User
Standard Room with Double Bed
Stayed in Dec 2022
Couples
1 review
Very Good
Posted on Dec 15, 2022
I had a good sleep in Ibis, comfy bed with pillow and bolster. Clean and good shower with heater. Price is affordable too. It’s near Afani Mall, just walking distance 👍
Response from Property: Dear TXSGij5x63b****Warmest greeting from Ibis Pontianak City Center,Thank you so much for your kind comments about your stay at our lovely hotel, Ibis Pontianak City Center. It is so pleased to know that you had fun with our comfort room and the lovely place. Your nice review was taken as a reward for all of our staff. We will always keep improving our service and facilities in order to satisfy every valuable guest. We are looking forward to welcome you back to our hotel in the near future. We are always ready to give you more interesting experience at our hotel.Kindest Regards,Riganda TogatoropGeneral Manager
drok id
Stayed in Aug 2021
Business travellers
1 review
Outstanding
Posted on Aug 17, 2021
Location is strategic, near Ayani Mall
Place is comfortable,
Staff are very hospitable and friendly,
Good place to stay.
I really enjoy living here for 10 days,
Best staff of me is the housekeeper lady who is very friendly and hard-working. Thanks Ibis.
Response from Property: Dear valued Guest, Warmest greeting from Ibis Pontianak City Center, Thank you for choosing Ibis Pontianak City Center for your destination of choice in Pontianak and for taking the time to share your stay experience with us on CTrip. I am delighted to hear that you had an wonderful stay with us. We are happy to learn that you also enjoyed our facilities . Your kind comment will be shared to our team for their effort in delivering exceptional customer service. Thank you for sharing your feedback and we hope to be able to welcome you soon again to Ibis Pontianak City Center . Sincerely, Adelina Front Office Manager
FlashingHp SGBTEAM
Stayed in Aug 2021
Friends
1 review
Amazing
Posted on Aug 15, 2021
keren banget argggggghhahsgagwhhwhwnhshabbwhwhshahahhw
Guest User
Stayed in Aug 2021
Solo travellers
1 review
Amazing
Posted on Aug 13, 2021
Keren, recommend harga murah
Response from Property: Dear E485347****, Warm greetings from Ibis Pontianak City Center, Thank you very much for your review and your positive comments and compliments on our hotel, I personally represent the entire team here, I am very happy to hear that you enjoy our hotel facilities and services. . We hope to have another opportunity to provide our best service on each of your visits to Pontianak. Greetings Adelina Front Office Manager
Yoga Bob
Stayed in Aug 2021
Family
1 review
Outstanding
Posted on Aug 17, 2021
Good staf housekeeping
Response from Property: Dear valued Guest, Warmest greeting from Ibis Pontianak City Center, Thank you for choosing Ibis Pontianak City Center for your destination of choice in Pontianak and for taking the time to share your stay experience with us on CTrip. I am delighted to hear that you had an wonderful stay with us. We are happy to learn that you also enjoyed our facilities . Your kind comment will be shared to our team for their effort in delivering exceptional customer service. Thank you for sharing your feedback and we hope to be able to welcome you soon again to Ibis Pontianak City Center . Sincerely, Adelina Front Office Manager
vania sulis
Stayed in Sep 2021
Couples
1 review
Outstanding
Posted on Jan 13, 2022
best momen
Guest User
Stayed in Aug 2021
Friends
1 review
Outstanding
Posted on Aug 15, 2021
good luck
Response from Property: Dear valued Guest,Warmest greeting from Ibis Pontianak City Center, Thank you for choosing Ibis Pontianak City Center for your destination of choice in Pontianak and for taking the time to share your stay experience with us on CTrip.I am delighted to hear that you had an wonderful stay with us. We are happy to learn that you also enjoyed our facilities . Your kind comment will be shared to our team for their effort in delivering exceptional customer service. Thank you for sharing your feedback and we hope to be able to welcome you soon again to Ibis Pontianak City Center .Sincerely,Adelina Front Office Manager
Anonymous User
Standard Room with Double Bed
Stayed in May 2024
Family
10 review
Outstanding
Posted on May 31, 2024
The hotel is very comfortable, close to the shopping center, not far to walk, the breakfast is really delicious and the view is also very beautiful
Original TextTranslated by Google
Guest User
Standard Room with 2 Single Beds
Stayed in Mar 2024
Business travellers
5 review
Outstanding
Posted on Mar 5, 2024
Clean, refreshing and hygienic
Original TextTranslated by Google
Response from Property: Dear M346051****, Warmest greeting from Ibis Pontianak City Center,Thank you so much for your kind comments about your stay at our lovely hotel, Ibis Pontianak City Center. It is so pleased to know that you had fun with our service and facilities. Your nice review was taken as a reward for all of our staff. We will always keep improving our service and facilities in order to satisfy every valuable guest. We are looking forward to welcome you back to our hotel in the near future. We are always ready to give you more interesting experience at our hotel. Kindest Regards,Ricky Coen Arifin General Manager
Guest User
Standard Room with Double Bed
Stayed in Apr 2024
Business travellers
27 review
Very Good
Posted on Apr 20, 2024
The environment, service and hygiene are all good, and the price is quite reasonable!
Original TextTranslated by Google
Response from Property: Dear Value Guest,Warmest Greetings from Ibis PontianakThank you for taking the time to share your positive experience at Ibis Pontianak. We are delighted to hear that you had a pleasant stay with us. Your advice is meaningful for Us to improve an excellent service and create memorable experiences.We look forward to having you back in the immediate future.Best regards,Ricky Coen Arifin General Manager
Dahaibugouda
Standard Room with 2 Single Beds
Stayed in Jul 2023
Business travellers
8 review
Very Good
Posted on Jul 30, 2023
Pontianak is a relatively slow-paced city. The hotel was recommended by local friends. It is relatively close to the airport and the city center, and the surrounding area is not so chaotic. The local Chinese food is still somewhat different from domestic ones.
Original TextTranslated by Google
Response from Property: Dear Valued Guest , Warmest greeting from Ibis Pontianak City Center, First of all, we would like to thank you very much for staying with us on your visit to Pontianak. Thank you for sharing your nice review about your recent stay at our beloved property, Ibis Pontianak City Center. It such a good thing to get nice feedback from you. We hope you really enjoyed your stay with us. We will always keep our commitment to satisfy every guest by improving our service and facilities. We are always waiting other chances to serve you much better on your next stay at Ibis Pontianak City Center. Our team will always be ready to give you more enjoyable stay. Thank you and Have a good day! Best Regards, Ricky Coen Arifin General Manager
RizkiAp
Standard Room with 2 Single Beds
Stayed in Apr 2023
Family
9 review
Outstanding
Posted on May 5, 2023
Very good hotel and complete facilities. safe and comfortable stay. classy
Original TextTranslated by Google
Response from Property: Dear Mr RizkiAp,
Warm greetings from Ibis Pontianak City Center,
Thank you very much for your review and positive comments and praise for our hotel. I personally, on behalf of the entire team here, am very happy to hear that you enjoy our hotel facilities and services. We really hope to get another opportunity to provide our best service on every visit to Pontianak.
Yours faithfully,
Riganda Togatorop
General Manager
Muhammad Fahrulrozzi
Standard Room with Double Bed
Stayed in Feb 2023
Booked for others
7 review
Outstanding
Posted on Feb 22, 2023
It's pretty cool, but the breakfast isn't delicious, the rest is okay
Original TextTranslated by Google
Response from Property: Dear Mr. Muhammad Fahrulrozzi, Warm Greetings from Ibis Pontianak City Center,
Thank you for the review you gave about our hotel, Proud to be one of your choice of places to stay while in Pontianak.
Regarding the disappointment that you feel, we apologize for your dissatisfaction, especially regarding the lack of breakfast. We have informed this matter directly to our Chef and have recorded it properly so that improvements can be made at a later date.
Hopefully this doesn't make you reluctant to come and stay at our hotel again. We really hope to be able to welcome you back to our hotel on another occasion. Greetings Riganda Togatorop General Manager
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