Hotel berhampiran Calypso Reef Charters, Port Douglas

My mum and I shared room 15. The configuration was perfect for us, as it was actually 2 rooms with a common entrance opened up, so Mum was able to have 15B to herself. This meant she not only had her own bedroom, but her own bathroom, kitchenette, veranda, outdoor chairs and table, spa, sun lounge and pool ladder! I was in 15A (a double room in itself) and we used its much larger lounge, kitchen (full size with dishwasher), veranda and spa as our common area. Both bathrooms have walk-in showers. The pool isn't heated but it was in the sun from early morning so, even in August, I found the water plenty warm enough. It's always beautifully clean too, without noticeable chlorine, only slightly salty, good mix. Excellent location, next door to Zinc restaurant and bar, which is on the corner of Davidson and Macrossan Street. Short stroll to the beach. If you're not able to manage the walk all the way down Macrossan St to the inlet, there is a great shuttle bus service available (SR Coaches) to take you anywhere in Port Douglas for a fixed price of $8 one way or $14 return. Just call their mobile number to tell them where you are and they'll be there in a flash.

I had a terrible experience at Peppers Beach Club Port Douglas. Upon entering our room, it had a musty smell that suggested it hadn’t been aired out in years. To make matters worse, the sheets were stained, looking disturbingly like blood. The room phone didn’t work, and when I tried calling the front desk from my mobile, no one answered after three attempts. We eventually had to walk down to the front desk to get the stained sheets replaced. I was staying for work for two nights, but our reservation was split into two separate bookings without any explanation. The staff didn’t mention this at check-in, and after our first night, we were abruptly told to vacate the room immediately. When I spoke with the front desk supervisor, she confirmed we were booked for two nights, but insisted we’d have to move to a different room because of the split reservation. When I asked if they could adjust the bookings so we could stay in our room, I was denied. They said incoming guests were expecting the room right away. Feeling shocked and upset, I quickly packed up our belongings and stored them in our car before returning to the front desk. The supervisor showed very little concern for our situation, and when I pointed out that this was their mistake, she didn’t seem to take responsibility. I explained that we were there for work and I needed to leave to see a client in 15 minutes, as we were using the room as a base. She told us we’d have to wait until 2 PM to check back in, but they could hold our luggage for us. Disgusted, I decided to cancel the second night instead of being ejected from our room and then forced to wait to check back in. We quickly found another place to stay for the rest of the day and night. Additionally, I’d like to mention our experience ordering drinks and snacks by the pool on our first day. The staff tossed the food onto our table without a word, and the plate hit the table with enough force to draw attention from other guests. I noticed at least three other tables received the same careless treatment. We paid good money for a hotel that should take care of its guests, and this is not the kind of service you expect. My company used to regularly book stays at Peppers Beach Club for work trips, but after this experience, that will no longer be the case. I’m still shocked by the lack of accountability from the staff and management. This has easily been one of the worst hotel experiences I’ve ever had, and I’ve stayed in some pretty bad places. If you’re considering a stay at Peppers Beach Club Port Douglas, I recommend looking elsewhere.

We were a family of 4 adults and 2 young children ages 11 and 13 booked into the 3 bedroom penthouse apartment for a week from 30 December. Upon arrival our initial reaction was how unbelievably central and convenient the location was. Although it was our initial preference to check into a resort we are glad that we stumbled across Coconut Grove. The location was ideal as a base location to explore tropical North Queensland. When we wanted to just do nothing the rooftop pools was our sanctuary. Having access to all the restaurants and cafes at our doorstep was the biggest tick for us. Some mornings our kids would do the coffee run for us. Four Mile Beach was literally right at our footstep. There were some nights we didn’t feel like eating out so having access to kitchen to cook was perfect. The amenities provided was great the kitchen had everything we needed. Fresh towels was provided daily if required so it didn’t like we were not in a resort. There was a turn down mid week during our stay, which was lovely. The property overall was very clean and modern with great amenities ie Miele appliances, great serving-ware and cooking utensils. First time being on a holiday and coming home to no dirty laundry was fabulous considering we had access to laundry. Open rooftop area was well spaced out with great views. If there was one critique it would be that the pool was a tad small needless to say having a pool and spa to dunk in the humid weather whilst sipping on a glass of wine was perfect. The staff at reception and housekeeping were super professional and friendly. Thank you Coconut Grove!

道格拉斯港是非常local的一座城市，這家酒店古色古香，木窗，木門都非常有特色，酒店是一對非常友善的澳洲夫婦開的，大廳還有飲水機，製冰機，想得很周到~

We must be honest our expectations weren't high for our stay at this property. With so many mixed reviews and the lagoons currently going through a rolling renovation program. However, we were only staying for a night to celebrate a close friends 50th birthday so we thought why not give the place a try. Of course, we now wish that our stay had been much, much longer. From the moment we arrived to the moment we departed every single team member went out of their way to ensure that we had the best possible experience. Friendly, down to earth, professional and completely guest centric. As for our room we had the privilege of being upgraded to a King Large Lagoon Pool Access room. Spacious and beautifully appointed to say the least but the direct access to a private and large lagoon pool was simply sublime. We also had the opportunity to enjoy Feast restaurant twice for breakfast which was perfect for us. It also has a view over many lagoons and numerous palm trees so a very serene way to start each day. Not to mention the massive atrium space that it sits within. Before we headed out to dinner we decided to have drinks at Harrisons restaurant. With a superb atmosphere, wine menu and yes a very experienced and professional team. It was hard to leave for dinner. With a special mention for the amazing Emma. Suffice to say that we will be returning again and for a week next time. Thank you so very much - Steve, Tom, Matt, Joe, Caysea, Kathy, Neel, Emma, Luciano, Nachos and Leo. What a wonderful team of delightful humans.

Kemudahan hotel adalah sederhana Walaupun kemudahan itu sangat lama, mereka masih mempunyai kolam renang, yang merupakan harga yang berpatutan. Walau bagaimanapun, terdapat bar dan kolam renang, jadi sampah tong bir ada di mana-mana, dan orang yang minum alkohol menumpahkan wain di kolam renang...

Everything available to guests at Silkari Lagoons Port Douglas was first class. Room was clean and comfortable. Staff at reception were very friendly and professional. I had a very relaxing time around the amazing pools. Easy access to the main shopping, cafes and restaurants. Silkari Lagoons Is the place to have a holiday and relax.

訂房的時候沒注意看，還好抵達酒店時間是工作時間，前台告知兩大一小不能住標準間，需要加錢住一室一廳，價格還算公道2晚100刀。一室一廳真的非常好，超大衞生間還有洗衣機和烘乾機，簡單廚房，在超市買了早餐吃了一頓非常豐盛的早餐。整個酒店其實就是一個獨立的社區，裡邊有別墅、單間、和apartment，停車免費，環境非常好，很安靜，度假好去處。