Hotel berhampiran Mossman Library, Port Douglas

I had a terrible experience at Peppers Beach Club Port Douglas. Upon entering our room, it had a musty smell that suggested it hadn’t been aired out in years. To make matters worse, the sheets were stained, looking disturbingly like blood. The room phone didn’t work, and when I tried calling the front desk from my mobile, no one answered after three attempts. We eventually had to walk down to the front desk to get the stained sheets replaced. I was staying for work for two nights, but our reservation was split into two separate bookings without any explanation. The staff didn’t mention this at check-in, and after our first night, we were abruptly told to vacate the room immediately. When I spoke with the front desk supervisor, she confirmed we were booked for two nights, but insisted we’d have to move to a different room because of the split reservation. When I asked if they could adjust the bookings so we could stay in our room, I was denied. They said incoming guests were expecting the room right away. Feeling shocked and upset, I quickly packed up our belongings and stored them in our car before returning to the front desk. The supervisor showed very little concern for our situation, and when I pointed out that this was their mistake, she didn’t seem to take responsibility. I explained that we were there for work and I needed to leave to see a client in 15 minutes, as we were using the room as a base. She told us we’d have to wait until 2 PM to check back in, but they could hold our luggage for us. Disgusted, I decided to cancel the second night instead of being ejected from our room and then forced to wait to check back in. We quickly found another place to stay for the rest of the day and night. Additionally, I’d like to mention our experience ordering drinks and snacks by the pool on our first day. The staff tossed the food onto our table without a word, and the plate hit the table with enough force to draw attention from other guests. I noticed at least three other tables received the same careless treatment. We paid good money for a hotel that should take care of its guests, and this is not the kind of service you expect. My company used to regularly book stays at Peppers Beach Club for work trips, but after this experience, that will no longer be the case. I’m still shocked by the lack of accountability from the staff and management. This has easily been one of the worst hotel experiences I’ve ever had, and I’ve stayed in some pretty bad places. If you’re considering a stay at Peppers Beach Club Port Douglas, I recommend looking elsewhere.

We loved this hotel . Like all the others in Port Douglas it is a low level building and this one is surrounded by lush vegetation. Right on the sea front ...you just cross a very quiet road and you are on the 4 mile beach . Breakfast is served on this side of the hotel to catch the morning sun . We had a lovely suite ,over looking the pool, good air con and fans to make it comfortable. Great facilities if you wanted them for cooking ...but you have a plethora of restaurants just 5 minutes walk away. There is also a cheap shuttle service around the town which comes very promptly. A few of the older customers used it to get out to restaurants...you also have the option of free bikes. Guests have free use of a laundry room and management had extra racks sent up in a jiffy. The friendly reception staff are great, we had a very personal welcome. The hitel has a cool beachy vibe. Nice fairly compact pool area surrounded by waterfall features and lush vegetation .

We must be honest our expectations weren't high for our stay at this property. With so many mixed reviews and the lagoons currently going through a rolling renovation program. However, we were only staying for a night to celebrate a close friends 50th birthday so we thought why not give the place a try. Of course, we now wish that our stay had been much, much longer. From the moment we arrived to the moment we departed every single team member went out of their way to ensure that we had the best possible experience. Friendly, down to earth, professional and completely guest centric. As for our room we had the privilege of being upgraded to a King Large Lagoon Pool Access room. Spacious and beautifully appointed to say the least but the direct access to a private and large lagoon pool was simply sublime. We also had the opportunity to enjoy Feast restaurant twice for breakfast which was perfect for us. It also has a view over many lagoons and numerous palm trees so a very serene way to start each day. Not to mention the massive atrium space that it sits within. Before we headed out to dinner we decided to have drinks at Harrisons restaurant. With a superb atmosphere, wine menu and yes a very experienced and professional team. It was hard to leave for dinner. With a special mention for the amazing Emma. Suffice to say that we will be returning again and for a week next time. Thank you so very much - Steve, Tom, Matt, Joe, Caysea, Kathy, Neel, Emma, Luciano, Nachos and Leo. What a wonderful team of delightful humans.

Kemudahan hotel adalah sederhana Walaupun kemudahan itu sangat lama, mereka masih mempunyai kolam renang, yang merupakan harga yang berpatutan. Walau bagaimanapun, terdapat bar dan kolam renang, jadi sampah tong bir ada di mana-mana, dan orang yang minum alkohol menumpahkan wain di kolam renang...

Everything available to guests at Silkari Lagoons Port Douglas was first class. Room was clean and comfortable. Staff at reception were very friendly and professional. I had a very relaxing time around the amazing pools. Easy access to the main shopping, cafes and restaurants. Silkari Lagoons Is the place to have a holiday and relax.

訂房的時候沒注意看，還好抵達酒店時間是工作時間，前台告知兩大一小不能住標準間，需要加錢住一室一廳，價格還算公道2晚100刀。一室一廳真的非常好，超大衞生間還有洗衣機和烘乾機，簡單廚房，在超市買了早餐吃了一頓非常豐盛的早餐。整個酒店其實就是一個獨立的社區，裡邊有別墅、單間、和apartment，停車免費，環境非常好，很安靜，度假好去處。

Peaceful lodge dramatically situated on a cliff above a pristine deserted beach outside Port Douglas, Queensland. Warm and friendly service. Individual bungalows, furnished in rustic style, and totally quiet at night. Lovely pool. Note that there are a lot of steps and steep slopes so if you have mobility issues, this is a not a good place for you. The bungalow had simple furnishings yet was very comfortable and had ample space, a porch, storage, a mini-fridge, a soaking tub, and a lovely shower. You can't walk to any food places so without a vehicle you must have breakfast and dinner at the lodge. They do offer a shuttle bus you can pay for to Port Douglas. The food offerings were creative and interesting, but varied in quality, and were quite expensive.