Hotel berhampiran Westgate Park, Port Melbourne

We didn’t look to the hotel for more than just a bed for the night, so didn’t check out the other facilities. The bed was comfortable, the shower was nice, and the room was set up in a modern and pleasant way. The room has most of what you need but it is very small, with very little space to even set down a suitcase. I would have preferred access to a full size ironing board rather than a desktop one.

Stayed here over two nights with my partner and we both were VERY happy with the stay. The ONLY thing unfortunately that we did not like was the fact that the bed sheets had several blood stains on them which was highly concerning. I called them for a replacement which they were HAPPY to do however i figured since i'm just staying for 1 more night i would use the extra blanket stored away in the room in hopes that no one really uses it and that it is clean throughout because it also gets washed after every stay. Unfortunately even that was kind of dirty with dried up white crumbs on the fabric (kind of looks like dried up dough). By then, it was already too late to call for a replacement and had to settle with that. The oven also could not close completely and i had to put a chair against and under the handle bar to keep it closed. Other than the blanket cleanliness and oven door, everything else was perfect. My partner and i absolutely loved the place and despite the negative aspects of the things mentioned, do keep in mind that the hotel staff were more than happy to fix the issue and were very friendly, which i did not take them up on the offer as i did not want to hassle them for just 1 more nights stay. Therefore, if you decide to stay here, just make sure you check everything and request anything before the after-hour times. Additionally, their customer service was also very friendly as previously mentioned. They also allowed a late check-out by 1 hour, free of charge which i really appreciated. They were very patient and exceptionally welcoming every time i spoke to them. The check in and check out process were all quick and easy and i would highly recommend a stay here. It's pricing is great as well and they are close to the CBD!

Pluses: - Loved our experience - both hotel and location. - Staff are fantastic and super friendly. Nothing is an issue - we felt very welcome. - Room was great, quiet and comfortable. It's an old building which has been spruced up with new paint and furnishings. - Bed was excellent and room very clean. Room for improvement - One of the lifts (there's only 2) is terribly slow and should be replaced. - There's only so much you can do with an old building but we had no complaints.

My daughter and I always choose to stay here as it’s easy to navigate from west gate bridge coming from regional Victoria and is so convenient to so many needs when we stay. Staff are extremely warm and friendly. The rooms are clean and have the choice to be self sufficient or enjoy an array of options on the doorstep for meals. The beds are comfortable ensuring a decent night sleep and having a balcony to step outside and get air is nice. Can walk to the river, Iga accross the road and great shopping at the district a stones throw away. Quest new quay is always our first choice and are now frequent returners.

Very nice location, close to everything in the heart of the city. Room was small but had alot in it and good view. Was on the 6th floor but there was no protection on the window so safety hazard. Bathroom shower had a hole in wall where a missing vent was, but great shower pressure and awesome hot water. Would 100% come back

Oaks on Collins is easy to locate, especially from Southern Cross Station - an easy short walk. Check-in was easy with the friendly and efficient staff. There had been a booking glitch and we found only 1 bed in our room when I booked a twin room, however the reception staff went out of their way to switch us to an appropriate room. Check-out was a breeze. I would stay again.

We were in Melb for the Australian Open and I was looking for hotels near a particular tram stop in the CBD area that had free transport to the Rod Laver Arena. While there are quite a few hotels around, I chose Waterfront Apartments based on the positive reviews I had read. And I was not disappointed! Large living space, full kitchen, bathroom with bathtub, washer and dryer and depending on which apartment you are given, you get a nice view - I had requested for one facing the waterfront, and was lucky to get one. We spent 5 comfortable nights here. Just across us was the shops and restaurants of the Waterfront, so plenty of options. This is also in Melb's Free Tram Zone so you don't have to purchase a Myki card for public transport if you're just going around the central area and the free tram area coverage is large enough. There is access to a pool and sauna for guests but we didn't use them. All in, a good stay!

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

此行澳洲在Lygon一共住了8天，酒店從前台接待到主管以華人為主，服務熱情周到，中文交流無障礙，有“他鄉遇故知”的感覺！酒店位於萊貢街中心，離墨大和city都是步行幾分鐘即達，對面就有小公園，附近很多咖啡館和意大利餐廳，吃住行卻很nice!

Great place to stay for the whole family but really hard to contact them on the phone. We stayed for 5 days, no housekeeping or change of towels or linens , or even a refill of coffee and toiletries. Im not sure if you need to request for it inorder for it to be done. Apart from this it was a good stay, my whole family is comfortable.