Pengguna Tetamu
27 September 2023
Customer Service ~Very bad customer service experience I'd rather say 0/5 for that . I booked for two nights from the 25.09 to 27.09. I had no issues with my check in as a friend was able to check me in however I find other approach very irritating and unprofessional. Starting off with house keeping, I had to call the reception or speak to their house keeping staff about when they will make my or my families room,2pm and I had to chase them for this. Down at the restaurant, I asked a staff to make me coffee as their brewed jug ran out of coffee. The lady sort of gave a look and said ok,no apology was offered,very unprofessional. She then assisted another customer who was an Asian but he came after me,served him coffee while I was still there, I felted discriminated with my rights as a customer so told her, "I'm still waiting for my coffee and how long does it take to make one?" Again no apology what not and few mins later she served me. I again came to order pizza at the restaurant. I asked if it was possible to be charged to the rooms and I'll sort the bills later when checking out, a lady who was at the till said it was ok and I have to place my order through Enzo which is the pizza place.As I went there, I waited ten minutes to be served and when my turn came, I was referred to the hotel reception. The staff who was referring me was a duty manager and I explained to her I was told it was possible not from the hotel reception but the restaurant and now you are asking me to go back,why all this referrals rather picking up your telephone and calling them,again unprofessional. Asking a staff member to deliver us towels as house keeping was running late to do our rooms, she said yes but never delivered. Facilities,the stairs were run down,bathroom walls were disgustingly black, dish washing liquid was supplied in a 200mls fanta bottle which I had to change this to actual packing. Toilet and laudry facilities in the common area were very dirty and un hygienic,needed cleaning. I disagree with a 4/5 stars rating. I had a terrible experience and came back home with a very bad diarrhoea. I promise to never be there again in the future. My 1 star is only for the airport transfers.
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