Hotel berhampiran Cigar Patio, Port Orange

I had a wonderful experience, on my last stay at this facility. The place was very clean and the personnel were very professional. I loved the room,and the breakfast was very nice.

We booked the motel for three nights. At first we encountered an unclear online registration form and after registration it was not clear whether we would get the door lock codes into that system. It turns out that it was necessary to call, but it was difficult to get in touch because we did not have a local connection. The room looked normal at first, but the bedding was very wet, it felt like you're sleeping in a puddle. While searching the hair dryer, I saw a huge beetle in the bathroom drawer, it looked like a cockroach, but maybe it's another local insect. I realized that we can't stay there and immediately contacted the host, who told her to write to her via whatsapp at any time. We immediately booked another hotel. In the morning we found another huge bug in the sink. I couldn't sleep all night, both because of the humidity and because of those other guests in the room. We moved out the next morning after spending one night out of three. Unfortunately, the host did not read the message that day or the following days. Didn't respond to messages in the *********** system either, so we contacted *********** customer service. They took great care of us throughout the process. I tried to call the host one more time, during the conversation she did not apologize for our experience, she said that they had never had such complaints, that the insects might have appeared after the storm. But we found them in a drawer, so why doesn't anyone tidy up the room before the guests arrive? Then the general cleanliness of the room, which is so well regarded in their property, can also be questioned. She promised to come back within 24 hours and talk to the owners about compensation, but already during the conversation she said that they probably won't compensate anything. We only asked for a refund for the two days we didn't spend there. She didn't call back, didn't reply to messages or even read them. Two weeks later, we received a reply from *********** customer service that negotiations with the motel had failed and they offered a small compensation for our experience, which they would return to booking.com's virtual wallet. This is my first such disappointment, when you can't come to an agreement with a person and the property does not care at all about the guests' experience or communication. We were really patient and polite with them, however, I must share this experience with future guests.

I could tell the hotel had been really nice once. It had just weathered a storm a lot of the rooms were not working. My room did not have electricity by the bed nor did the phone work. other than that, trip.com got the wrong dates on my reservation. They book me for Saturday and Sunday leaving Monday, but my conference, the only reason for my trip, started Monday. Essentially they had me checking out on the day the conference was to begin. I told them immediately but they did nothing about it. trip.com not worth the effort. The Shores resort and spa Daytona Beach will be back and certainly worth the stay if you can get over the front desk staff…. except for the one with the purple ish colored hair. she’s a keeper.

酒店很乾凈很新，但是暫時沒辦法直接下到沙灘。景色不錯，停車比較貴。早餐吃的種類選擇比較少但是味道挺不錯的。

Hotel room was nice and clean. First time using a digital key, great experience. Checked in online, selected digital key, went right to our room when we arrived. Didn’t have to go to the front desk at all. Unlocked door with our phones. Check was also later than most other hotels (12:00), didn’t even have to pay extra. Used the Hilton app to check out as well. Great stay, we will definitely stay here again next time we’re in Daytona.

Really good location for staying, just in front of speedway. Installations are not the newest but they are really good. Service 10/10 and many places to goa nd eat near.

The unit was beautiful but it needs a little bit of maintenance. Little things to fix to make it perfect. Iron board but no iron dish liquid but no sponge patio seat plastic and broken . The patio door verticals missing slabs . No window treatments to avoid bright light in the morning. Is these are fix it would be nice