Baymont by Wyndham Portage Indiana Dunes

The hotel was not clean. The floors were absolutely filthy, my room smelled like dogs, and one of the beds had dirty sheets. The shower was also disgusting. I spoke with the staff and requested a refund because I did not feel the room was clean enough for myself and my two toddlers. Instead of offering another room or a refund, I was told they could spray the floors and put baking soda down. I explained that this would not solve the problem. They refused to refund me or provide any other accommodation. Overall, I was very disappointed with both the cleanliness of the hotel and the lack of customer service. 0/10. I do not recommend this hotel.

This was by far the filthiest hotel I have ever stayed at. The carpet in our room was so disgusting you couldn’t even see the pattern. Everything in the room was sticky with grime. Super outdated. Do better Wyndam.

Customer service, cost, and quality of the hotel is excellent. The hotel does need a lot of updating, but everything was very clean and well maintained. The breakfast was good.

Good for that night it was the next day all hell broke lose and we’re asked to leave called the police on us

Overall a really nice place. We had a slight issue with a dirty blanket but we called and they came and replaced the sheets within minutes. Great place to stay :)

The sheets were dirty, front desk was helpful in providing clean sheets. We remade the bed. Two other guests checked out because their room was dirty. We got put on the same floor with the dog owners, smelled like wet dog and several of the dogs barked a lot. One guest was nearly molested at the ice machine.

Unfortunately, my stay was very disappointing. The room was not clean—the carpet was dirty, the ceiling was cracked, and the overall condition of the room felt outdated. The reservation was made for three guests, yet only two towels were provided. There was also an unpleasant odor throughout the hotel, which was noticeable immediately upon entering and remained present during the stay. This significantly impacted the overall experience. The front desk staff member was not welcoming or pleasant, which made check-in uncomfortable. Additionally, the ice machine was inconveniently located only on the first floor, making access difficult for guests staying elsewhere in the building. Finally, there were individuals loitering around the property who appeared impaired, which created an uncomfortable and unsafe atmosphere. Overall, the cleanliness, maintenance, and guest experience did not meet reasonable expectations. I would not recommend this hotel unless significant improvements are made.

We were there 4 nights and never had our room serviced {no clean towels or trash emptied}. On Monday there was one person trying to service the breakfast area while answering the phone and manning the front desk. He was doing his best but needed some one else to help. Also the facility is showing signs of age and maintenance is not sufficient

The entrance and hallway carpet was very dirty, the toilet in my room had no water, everytime I used the card key it malfunctioned the next time, door handle on room was ready to fall off, the elevator did not work, the wash machine was out of order, over all just a terrible place to stay. RD