Hotel berhampiran Epitaffio in ricordo dell＇eruzione del Vesuvio del 1631, Portici

We stayed for 3 nights, used as a base to explore Naples and visit Vesuvius and Pompeii. The hotel is beautiful, exceptionally clean and very nice, modern decor. Huge, comfortable bed and we had a lovely view of Vesuvius and side sea view (Deluxe room, 3rd floor). Staff are excellent, very welcoming and helpful. Breakfast was very nice buffet style and you can request omelettes to order. We ate in the restaurant on our first night, in our opinion this was a little over priced for the quality of the food. There are plenty of very good quality restaurants within a short walking distance (10 - 15 minutes) or the hotel shuttle will take you and pick you up free of charge. We used the hotel shuttle for airport transfers and would recommend this, at £50 Euros each way this is around the same cost as arranging yourself but more convenient. The train station is around 10 mins walking distance and the hotel will take you if you prefer. Train to Naples takes around 15 mins. The hotel arranged a day tour of Vesuvius and Pompeii for us before our arrival, we would highly recommend this option - minibus with a guide collects you from the hotel and the whole excursion is around 9 hours including lunch at a picturesque pizzeria in the hills and a guide for Pompeii (Vesuvius guides are free of charge and you pick one up when you arrive in your chosen language). Cost was around 100 Euros per person. Pool area is lovely and waiter service for food and drinks to your sunbed. The pool is very cold! Only real negative for us was the shower - very small cubicle for such a lovely large hotel room and modern bathroom! We would visit this hotel again as a perfect location for visiting Naples but away from the hustle and bustle! The grounds are peaceful and the views are stunning but it is within easy reach of the amenities in Portici and very close to Naples centre via train.

Firstly the good things, this hotel was kept very clean and the staff were all very friendly and did help with the issues we experienced. The negatives: on arrival our room wasnt ready, we had left home at 07.30 in the morning, and arrived at the hotel 17.30, so an exhausting day travelling (as flying usually is) so to find that the room wasnt ready was not a great start. We had to sit in reception for approx 45 mins waiting. But the main problem for us was that the air conditioning was broken while we were there. The room we were in was on the ground floor, there was no pavement on the street outside so we had cars driving and parking right outside our window. Due to the broken air conditioning we needed to keep the window open to try to get some airflow, but this meant we had all the street noise and traffic fumes coming into the room. The hotel did move us to another room on a higher floor so we were away from the traffic fumes, unfortunately this room had the sun shining in all day and was even hotter than the first room. Again the staff were helpful and found us a fan to use which did help a bit. Our first room on the ground floor was not as nicely decorated as the second room, the first room was tatty and basic, so I think it will depend which room you get allocated as to how nice the room is. We had read reviews that the area is not nice, it was so much worse than we could have imagined - I have never seen so much rubbish piled up, its grubby, dirty and smelled of urine. I had thought a 25-30 minute walk into Naples would be ok, but we only did it once. Got the train thereafter to avoid the disgusting streets on the way in. The trains are surprisingly clean and pleasant compared to walking, once you work out the ticket system. The train station is approx a 10 minute walk from the hotel. There arent many place to eat near to the hotel, and they dont open in the evening until later around 8pm, which is later than we are used to. The hotel food was expensive was quite revolting, we only ate there once. They served a weird cold courgette dish and hard cubes of potato as the vegetable sides. So the rooms, the food, the broken air conditioning and the area surrounding the hotel spoilt our holiday. This was our first holiday together as a couple and we wanted it to be special so its doubly disappointing that the hotel was such a let down. If you want to visit Naples, I would suggest avoiding this hotel, find one closer to the centre where you can wander out of your hotel and be right in the heart of Naples, with all its eateries and coffee shops on your doorstep.

I stayed at this hotel during a short holiday and we were delighted when we found it online as it was between Naples city and places like Salerno and amalfi. They advertise that they have shuttles going from the hotel to the airport, unfortunately by this they meant they would organise a taxi for you and this is where we experienced problems. We ended up having to get a 15 minute taxi from a nearby train station to the hotel which cost us €60. The taxi driver would not speak directly to us and told us we would have to book through the hotel. Trying to get anywhere was a nightmare as they told us the closest train station was far too long away to walk to and that we would have no choice but to get taxis. We were quoted €130 for a one way taxi to a neighbouring town. We decided to have a look online and found that that there was a train station 30 minutes walk away (s.vitaliano train station) where we could get a train to Nola and from there be able to get a train to almost anywhere. I was disappointed that the hotel had chosen not to mention this and couldn’t help but feel they were taking advantage of the fact we were unfamiliar with our surroundings to allow local taxis to charge us ridiculously high rates. I am not writing this review just to complain about the hotel but to advice any future guests that it is possible to get a train from close by to save them hassle and money. Besides this issue the hotel was nice. It was very clean and the cleaning staff that we ran into on our second day were absolutely lovely. The restaurant staff were also lovely. The staff at front of desk were helpful at times but also came across as cold and uninterested at other times. Overall, if we had been given the correct info in regards to travel I would have given the hotel a 4/5 but unfortunately that was not the case.

The front desk staff at this hotel was unhelpful and rude at best. They made us feel as if our stay was an inconvenience to them. Especially the older man and tall woman with long brown hair. Anytime we asked a question or for help the answer was, “ no “ I had three rooms that I reserved well in advance. Upon check in they overlooked the front stairs and parking lot. I asked for just one room to be changed. The answer I received was a flat uncaring, no. She didn’t even check or care to help. I said no? Can you at least check? She agin replied with a smirk, no. Frustrating at best. Then they speak Italian in front of you to each other and laugh. They did this many times. But not when we were with people who understood. One relative called them out on it and they made like they didn’t know what she was talking about. Our stay didn’t get much better with the front desk throughout our stay. They were all equally unhelpful and can definitely use a course in customer service, manners and hospitality. The saving grace was Dario at the pool, Pasquale and Alessandro. They all went above and beyond to make us feel comfortable and welcomed. The front desk staff can use to take some lesions from them. The housekeeping staff did an amazing job cleaning rooms and keeping the hotel polished. The rooms - the rooms are a bit small and there is limited space for clothing. We had to leave a lot in our suitcases as there are no dressers. For two people sharing a room it’s difficult. The shower is very small and odd. The shower is a perfect square shape and sliding glass doors really don’t leave much room for you to move around. Tall and hefty people will have a very difficult time navigating in it. The air conditioning is terrible and the water smells like sulfur as do the hallways. The room only has one key! This makes it very difficult when there are more than one person in the room. They encourage you to leave the key at the front desk so it’s always available for whoever is in your room but we didn’t feel comfortable doing that. Plus this is 2022! If you must use an actual turn key, at least make 2 for each room? The pool closes at 6 the sky bar closes at 12. The wait staff at both places are amazing. The pool area is small and no frills but it served the purpose. We asked for music one day and Dario happily obliged. He was so wonderful kind and we found him to be the shining star of the hotel. The breakfast they offer is terrible. Eggs and hot dogs? I’ll pass. Canned fruit salad, assorted croissants and breads, Cheese slices and ham. Because of the terrible breakfast we never ate dinner at the hotel. We did do lunch by the pool and for pizza sandwiches and salads it was fine. Our stay was good because of the people we were with. We were able to make our time there bearable. The servers I mentioned were memorable and saved our trip. Would we return or recommend this hotel ? No I could not. Unless you had to be in the area and had no other choice

Stayed a total of 4 nights over 2 visits in October with a family of 9 (3 rooms). It's a really nice hotel with a high end feel. Staff are extremely accommodating and helpful with any and all queries. Rooms are immaculately clean with excellent AC and a large smart TV. Beds are comfortable and there's a choice of pillow styles you can request from reception if you require neck support pillows or similar. Rooftop restaurant is nice, however food may be a bit ”gourmet” for young children. But you can order pizza from the room service menu to be delivered to the room. Vesuvius garden and seating is a nice place to sit with a coffee. Can't comment on the spa/pool as unfortunately children aren't able to use this facility and I had 4 young kids with me. The area may be a little off putting when you first arrive, but there's a train station within 10 mins walk to go to Naples centre or out Sorrento way.