Hotel berhampiran Stazione Zoologica Anton Dohrn, Portici

We stayed for 3 nights, used as a base to explore Naples and visit Vesuvius and Pompeii. The hotel is beautiful, exceptionally clean and very nice, modern decor. Huge, comfortable bed and we had a lovely view of Vesuvius and side sea view (Deluxe room, 3rd floor). Staff are excellent, very welcoming and helpful. Breakfast was very nice buffet style and you can request omelettes to order. We ate in the restaurant on our first night, in our opinion this was a little over priced for the quality of the food. There are plenty of very good quality restaurants within a short walking distance (10 - 15 minutes) or the hotel shuttle will take you and pick you up free of charge. We used the hotel shuttle for airport transfers and would recommend this, at £50 Euros each way this is around the same cost as arranging yourself but more convenient. The train station is around 10 mins walking distance and the hotel will take you if you prefer. Train to Naples takes around 15 mins. The hotel arranged a day tour of Vesuvius and Pompeii for us before our arrival, we would highly recommend this option - minibus with a guide collects you from the hotel and the whole excursion is around 9 hours including lunch at a picturesque pizzeria in the hills and a guide for Pompeii (Vesuvius guides are free of charge and you pick one up when you arrive in your chosen language). Cost was around 100 Euros per person. Pool area is lovely and waiter service for food and drinks to your sunbed. The pool is very cold! Only real negative for us was the shower - very small cubicle for such a lovely large hotel room and modern bathroom! We would visit this hotel again as a perfect location for visiting Naples but away from the hustle and bustle! The grounds are peaceful and the views are stunning but it is within easy reach of the amenities in Portici and very close to Naples centre via train.

Firstly the good things, this hotel was kept very clean and the staff were all very friendly and did help with the issues we experienced. The negatives: on arrival our room wasnt ready, we had left home at 07.30 in the morning, and arrived at the hotel 17.30, so an exhausting day travelling (as flying usually is) so to find that the room wasnt ready was not a great start. We had to sit in reception for approx 45 mins waiting. But the main problem for us was that the air conditioning was broken while we were there. The room we were in was on the ground floor, there was no pavement on the street outside so we had cars driving and parking right outside our window. Due to the broken air conditioning we needed to keep the window open to try to get some airflow, but this meant we had all the street noise and traffic fumes coming into the room. The hotel did move us to another room on a higher floor so we were away from the traffic fumes, unfortunately this room had the sun shining in all day and was even hotter than the first room. Again the staff were helpful and found us a fan to use which did help a bit. Our first room on the ground floor was not as nicely decorated as the second room, the first room was tatty and basic, so I think it will depend which room you get allocated as to how nice the room is. We had read reviews that the area is not nice, it was so much worse than we could have imagined - I have never seen so much rubbish piled up, its grubby, dirty and smelled of urine. I had thought a 25-30 minute walk into Naples would be ok, but we only did it once. Got the train thereafter to avoid the disgusting streets on the way in. The trains are surprisingly clean and pleasant compared to walking, once you work out the ticket system. The train station is approx a 10 minute walk from the hotel. There arent many place to eat near to the hotel, and they dont open in the evening until later around 8pm, which is later than we are used to. The hotel food was expensive was quite revolting, we only ate there once. They served a weird cold courgette dish and hard cubes of potato as the vegetable sides. So the rooms, the food, the broken air conditioning and the area surrounding the hotel spoilt our holiday. This was our first holiday together as a couple and we wanted it to be special so its doubly disappointing that the hotel was such a let down. If you want to visit Naples, I would suggest avoiding this hotel, find one closer to the centre where you can wander out of your hotel and be right in the heart of Naples, with all its eateries and coffee shops on your doorstep.

Very satisfied with our stay, we were welcomed by the owners and were given instructions on how to access the building. San Martino Apartment was very spacious and had complete amenities (kitchen/microwave, washing machine, Netflix). Owners were also very responsive to whatsapp and address all concerns promptly. Location is great as well, few steps to Toledo and other historical sights

Siamo stati lì per cena, ci siamo trovati dinanzi una sala ristorante carina e ben arredata. Il personale ci ha accolto con esperienza e cordialità. Come primo piatto, ho ordinato un risotto al cavolo nero, cottura del riso perfetta, e si è notata mano del cuoco nella risottatura. Cavolo nero ben cucinato, si sposava benissimo con la ricetta. Successivamente, mi è stato portato un piatto di pesce, baccalà in tre consistenze. Piatto moderno e sorprendente, un innovazione significativa al classico modo di servire baccalà. Prima di concludere con un amaro, ho deciso di congratularmi di persona con lo Chef, ho avuto il piacere di conoscere Pasquale, giovane di belle speranze, vero amante della buona cucina. Il conto è stato più che giusto, in linea al rapporto qualità / prezzo. Probabilmente è entrato nella lista dei miei ristoranti preferiti!

The front desk staff at this hotel was unhelpful and rude at best. They made us feel as if our stay was an inconvenience to them. Especially the older man and tall woman with long brown hair. Anytime we asked a question or for help the answer was, “ no “ I had three rooms that I reserved well in advance. Upon check in they overlooked the front stairs and parking lot. I asked for just one room to be changed. The answer I received was a flat uncaring, no. She didn’t even check or care to help. I said no? Can you at least check? She agin replied with a smirk, no. Frustrating at best. Then they speak Italian in front of you to each other and laugh. They did this many times. But not when we were with people who understood. One relative called them out on it and they made like they didn’t know what she was talking about. Our stay didn’t get much better with the front desk throughout our stay. They were all equally unhelpful and can definitely use a course in customer service, manners and hospitality. The saving grace was Dario at the pool, Pasquale and Alessandro. They all went above and beyond to make us feel comfortable and welcomed. The front desk staff can use to take some lesions from them. The housekeeping staff did an amazing job cleaning rooms and keeping the hotel polished. The rooms - the rooms are a bit small and there is limited space for clothing. We had to leave a lot in our suitcases as there are no dressers. For two people sharing a room it’s difficult. The shower is very small and odd. The shower is a perfect square shape and sliding glass doors really don’t leave much room for you to move around. Tall and hefty people will have a very difficult time navigating in it. The air conditioning is terrible and the water smells like sulfur as do the hallways. The room only has one key! This makes it very difficult when there are more than one person in the room. They encourage you to leave the key at the front desk so it’s always available for whoever is in your room but we didn’t feel comfortable doing that. Plus this is 2022! If you must use an actual turn key, at least make 2 for each room? The pool closes at 6 the sky bar closes at 12. The wait staff at both places are amazing. The pool area is small and no frills but it served the purpose. We asked for music one day and Dario happily obliged. He was so wonderful kind and we found him to be the shining star of the hotel. The breakfast they offer is terrible. Eggs and hot dogs? I’ll pass. Canned fruit salad, assorted croissants and breads, Cheese slices and ham. Because of the terrible breakfast we never ate dinner at the hotel. We did do lunch by the pool and for pizza sandwiches and salads it was fine. Our stay was good because of the people we were with. We were able to make our time there bearable. The servers I mentioned were memorable and saved our trip. Would we return or recommend this hotel ? No I could not. Unless you had to be in the area and had no other choice

We've just come home from a lovely stay at this hotel, the hotel is set upon a hill with beautiful views overlooking Meta and Sorrento, so such a wonderful view! The room was fresh and clean with a balcony overlooking the beautiful view, and both the pool and terrace overlook the view too. Breakfast is served in the hotel with a mixture of fruit, yoghurts, cakes, croissants and rolls with cheese and ham Ideally we would suggest hiring a car if you are staying here as it's about a 30 minute walk into Meta to get the L1 train (3 stops to Sorrento). And it can be a long, tiring walk back up the hill along a narrow path next to a main road back to the hotel in the evening, having said that, we walked that hill each evening so it is possible, as the taxis are very expensive and difficult to get without booking in advance. But the Manager Mariano can give you information about the taxis We had a problem with out transfer back to the airport on our day of checking out, and a huge thanks to Mariano and Luigi for helping us and making sure we made it to the airport in time! We can't thank them enough. All in all a fantastic  holiday, staying in a lovely hotel overlooking the sea!

I’ll try to make this as constructive as possible, so I’ll start with the good. The property is located in a convenient location close to the Central Station, although the area around the station is a little dirty with some homeless people. When you get into the apartment, it’s clean and nicely decorated. The room was for 3 people and was pretty nice. Now for the downsides… When we arrived, the elevator was broken, so we had to suffer through carrying our luggage up 2 stories of stairs. Luckily, they apartment building was able to get the elevator fixed within a day or two of our arrival. Also, there were only sheets on the beds, no blankets. So that first night, we were cold. We later got blankets from housekeeping (housekeeping is only there for a few hours in the morning). There was no iron available, so if your clothes are wrinkled, you’re sh*t out of luck unless you brought your own. Communication was lacking. We ran out of toilet tissue and was told they would leave some at the front desk. They never did. We went 2 days without them restocking our toilet tissue. Luckily, we had wipes with us. They also never came to clean our room. The description for the room said “daily housekeeping” but I guess they just meant for the common areas. We were supposed to be provided with breakfast cards each day for the each of us (there were 3 of us in a room). We were only left one card one day. Never saw another card after that (this was brought up to the staff via WhatsApp and the cards still weren’t provided, just like the toilet tissue). Apparently, garbage gets collected around 1 in the morning. You can hear it loud and clear, at least from my room. There’s also a bell or something that goes off every morning at 7:30am. Again, you can hear it loud and clear from the room we were in. If you’re planning to stay in Naples for only a day or two, you might be ok with this place. Other than that, meh.