Colonna Resort, a Colonna Luxury Beach Hotel, Porto Cervo

**Horrible Experience - NOT Even 3 Stars!** I’ve stayed in many hotels, but this one takes the cake for being the absolute worst. It’s barely 3 stars by any standard. On top of all this, the property is completely exhausted. The entire place feels like it’s been stuck in the 90s, and not in a charming, nostalgic way—more like it hasn’t seen a proper renovation since then. The furniture is worn out, and there’s a general sense of neglect. Everything looks and feels dirty, adding to the overall miserable experience. The hotel is also quite a drive from Porto Cervo, making it even more inconvenient. Save yourself the trouble, and book the Marriott option in the village instead. It has a better beach, a better location, and much better food. We only booked this hotel because it was advertised as being child-friendly—a complete scam. The so-called "kids club" was a total joke. It’s more like a sad room with a few toys tossed in. There were no real activities, minimal staff supervision—nothing that could remotely be called a "kids club" by any decent standard. We left the kids for a bathroom run and came back to them staring at the TV despite our no screen rule. From the moment we arrived, the nightmare began. At check-in, we were *forced* to pay for an "upgrade" because of our 2-year-old son. They claimed the room we originally booked wasn't big enough for all of us, despite the fact that we had clearly informed them in writing and verbally that our children would be joining us. They blamed lack of communication from ******* despite my written communication with hotel and screenshots. This felt like a blatant cash grab, and we were left with no choice but to comply. Then, things got even worse. They tried to force us into booking two separate not connected rooms at an additional cost of €4,500! After some heated negotiation, they "generously" dropped the price to €3,500. It was only when we threatened to involve Amex Travel that they suddenly found a solution—a bigger room with a view of the parking lot for €200 more per night. But even then, they refused to allow a crib for our younger son. The whole situation was beyond frustrating and completely unnecessary. This negotiation took over 1.5 hours of us with two young g children after a long day of travel in their lobby. And the worst part - they expected us to be thankful for their creative solution. As if that wasn’t bad enough, the shower in our room wouldn’t drain for three days straight. We repeatedly asked for it to be fixed, but nothing was done. See pictures. We were forced to bathe our children in a tub filled with three inches of filthy water. Disgusting and unsanitary doesn't even begin to describe it. When we asked for a room change, the staff outright refused, leaving us stuck in this miserable situation. The final straw was on the day of our departure. We had an early flight to catch with no time to sit down for breakfast and asked if we could take a 3-5 small croissants to go f