Hotel berhampiran CISTER Research Center, Porto

Stayed four night as a base for Porto centre. Would give it 3.5 if possible to use halfs. Rooms were clean although showing signs of wear. Bed made up daily and fresh towels. Lack of shelf space in cupboard. Used for breakfast once but also tried the Mitica Inspiracao out of the back door twice for a more relaxed setting and no temptation to overfill v the buffet. Shower has good temperature and flow. Friendly and helpful reception staff. Nearby supermarket for anything you need. The bus from the airport took 50 mins during the morning midweek, and initially goes away from the hotel before heading back towards it. If I was doing it again I would take the Metro to Ramalde the nearest stop and then get an Uber to the hotel. The airport Metro is just behind the road at arrivals. Bus 304 seemed the quicker bus than the 300 or 301 into town. Had issues with bus reliability getting back from town after 8pm using information from route planner on Google maps .. chasing round various bus stops near the Town Hall Square to no avail. Ended up prefering to get the Metro back to Ramalde and then €3 for an Uber. Opted to use luggage lockers at Trindade Metro, €6 small for upto 12 hours rather than detour back to the hotel on the last day. Other sizes available but limited availability.

Great location close to the Metro, although a bit noisy as there is construction outside and a barking next door. The rooms are tiny with minimal amenities. This is not a 4 star hotel as our package promised. Just a heads up, they charge you for extra coffee pods. Staff here is professional and very helpful-they wear many hats! They helped us book an amazing tour. Walking distance to shopping, an amazing indoor food court, and grocery stores. The breakfast room is very nice, and has good selections.

We stayed at this hotel in October 2022. We had room #303. The good : Check-in was fast. The staff at the lobby is great. Friendly and helpful. The room was very clean, there is a mini-fridge and a safe in the room. No carpet. Nice bathroom with good water pressure in the shower, but water temperature varies a lot. The room has a small balcony and big windows that let the light in the room. The bad : Not a real king bed, just two single beds next to each other so it was not a very comfortable arrangement. There are no USB ports available in the room. Wi-Fi was not reliable at all in the room. The TV volume was blocked at 10 (out of 60) so we could not really watch TV because volume was so low. We call the front desk and they sent somebody to check and since there was really a problem he told us that they would have to replace the TV, which could take some time. Since it was already late we simply declined and went to bed! The location of this hotel is not the best. Nothing much around, the neighborhood seems a little sketchy and the view from the room is simply depressing.

Cuando llegamos hicimos los trámites y el pago rápidamente, luego vimos la habitación, nos alojamos en una habitación con literas, una cama doble, muy decente y limpia. Puesto que íbamos a hacer turismo preguntamos en el propio hostal por sitios que ver, muy amablemente nos indicaron por dónde podíamos ir y nos dieron un mapa. Esa noche también preguntamos por dónde podíamos salir para tomar algo y nos dijeron varias opciones. No llegamos a comer nada allí, pero todo tenía muy buena pinta. Recomendado 100%

The treatment I received at this hostel was despicable, unreasonable and hostile. My flight was delayed for 5 hours and whilst in airport I received a very encouraging email from 'so cool' explaining reception closes at 9pm and if I haven't checked in by then I would have to wait to the morning. Having found somewhere else to stay for that night, I turned up at this hostel the next morning, the rigid lady at reception simply wasn't interested or concerned in the least of my predicament and informed me I was a ”no show” and my room was gone for the whole 3 nights I'd booked. I asked for a partial refund for the further 2 nights as I was now having to find somewhere else to stay and would have to pay top price, she was not interested to know this and told me there would be no refund and no room. Whilst I understand policies are policies I think a bit of allowance for unforeseen circumstances wouldn't go amiss. I had no control of my flight being delayed and had I not received the welcome text reminding me of reception opening hours I would have thought twice about contacting them, their communication was confusing and had mixed messages. More unforgivably is the attitude of the manager even when she knew I had nowhere to go and would need the partial refund to secure alternative accomodation, she was not losing any money and had sold my bed twice. I have used *********** for years to book hostels and I have never received such harsh heartless treatment. Whilst I get business is business, there's more to life than a computer database and rigid rules that don't allow for unforeseen circumstances. The rigid lady tried to tell me it was *********** who cancelled me but this was just a lie,. Thankfully the 'hostel Rosalina' saved my bacon and were a fantastic contrast to ”so cool's awful treatment. The receptionist was wonderful and helpful and her friendliness reassured me Porto was not full of heartless money grabbing robots. Avoid this hostel if you're not going to be there for 9pm or you have any chance of a flight delay. .

This place is actually an old motel that has clearly gone bankrupt and still tries to get naive customers to a trap. It smells of mold, there is no shower ( just a broken whirlpool ), there is no maintenance and the staff is clearly unwilling to look after the guests. To make it worse - if possible - they tried to cheat Booking pretending I was not there ( although I have my credit cards statements to prove ) just not to pay their commission. When I wrote this on the Booking review the owner was extremely impolite and aggressive , as his plote was denounced. Honestly, it makes no sense staying there even if it was for free. Run away from this joint!!

Absolutely delightful stay at the Hotel Jaguar for my birthday. The hotel was exactly as described at booking and exceeded my expectations. From checking in to checkout, I experienced professionalism, courteous, and friendly hospitality. I didn't have breakfast in the restaurant, opting to make use of the complementary fruit plate in the room for a breakfast in bed the following morning. Chose to have dinner at the hotel in the evening, which offered a set menu with a choice of dishes that was extremely generous and reasonably priced. It's somewhere I will definitely stay again should I return to Porto.

New hostel w perfect position. It’s placed in the central so u don’t need to buy ticket for public transport. U can walk from the hostel to many places to visit They also nice and support if u need any help I will come back here if I go to Porto again. XD

The unique design of the hotel, I like it very much, as soon as I enter the door, there is a friendly reception of the lobby staff, which is exactly what I need. Front desk staff meticulous care, patience and professional explanation of the surrounding attractions and food, hotel rooms are also a lot of free items, mineral water, soda water, a variety of drinks room is spacious, light transmittance is very good, clean, simply refreshing, bed is also very comfortable, the room is central air conditioning, is simply a palace level of enjoyment. Go out to visit also sent a handwritten map, and to help me book the show tickets and cars, the model is very comfortable and enjoy the whole journey, too intimate! Really good, really checked in the left and right guests let people feel that other hotels do not feel very down-to-earth! There's fruit at night. It's so sweet. I'll stay in a hotel like this more often.