Hotel berhampiran Mural arte urbana, Porto

They were responsive to my emails prior to my arrival. My flight was delayed in Porto and arrived around 1 am when there was a staff waiting for me upon arrival (24 reception). I'd say the room was enough for me, essentials were provided such as shampoo, and body wash. The room is cleaned every day. The hotel is quite a walk from the old town though (20-30mins), and going back it is a really steepy hill so I'd advise to wear comfy shoes if you're walking to/from the hotel. Although there is a bus stop nearby and Ubers are relatively cheap. Breakfast wise- there is no hot food but you get your bread, fruit, yoghurt (continental breakfast). The staff were very helpful during my stay- very hospitable!! i would book again here to stay if I was in Porto.

The treatment I received at this hostel was despicable, unreasonable and hostile. My flight was delayed for 5 hours and whilst in airport I received a very encouraging email from 'so cool' explaining reception closes at 9pm and if I haven't checked in by then I would have to wait to the morning. Having found somewhere else to stay for that night, I turned up at this hostel the next morning, the rigid lady at reception simply wasn't interested or concerned in the least of my predicament and informed me I was a ”no show” and my room was gone for the whole 3 nights I'd booked. I asked for a partial refund for the further 2 nights as I was now having to find somewhere else to stay and would have to pay top price, she was not interested to know this and told me there would be no refund and no room. Whilst I understand policies are policies I think a bit of allowance for unforeseen circumstances wouldn't go amiss. I had no control of my flight being delayed and had I not received the welcome text reminding me of reception opening hours I would have thought twice about contacting them, their communication was confusing and had mixed messages. More unforgivably is the attitude of the manager even when she knew I had nowhere to go and would need the partial refund to secure alternative accomodation, she was not losing any money and had sold my bed twice. I have used *********** for years to book hostels and I have never received such harsh heartless treatment. Whilst I get business is business, there's more to life than a computer database and rigid rules that don't allow for unforeseen circumstances. The rigid lady tried to tell me it was *********** who cancelled me but this was just a lie,. Thankfully the 'hostel Rosalina' saved my bacon and were a fantastic contrast to ”so cool's awful treatment. The receptionist was wonderful and helpful and her friendliness reassured me Porto was not full of heartless money grabbing robots. Avoid this hostel if you're not going to be there for 9pm or you have any chance of a flight delay. .

Comfortable rooms and location easy enough to get into all parts of the city using Uber, which are very reasonable and cost around 3 euros to the furthest point at the river. You could walk but my father has some mobility issues and the uber was much faster, allowing us to expore poroto without tiring from the walk into town. The hotel is kept well, is cosy and inviting once inside, dont be put off by the exterior. Rooms were very well designed for the price bracket. Attention to detail of items in the bathroom need to be addressed though. Soap dish was loose on the wall as was the faucet on the bathroom sink. Small details that bring an otherwise very nice room below its potential. Although a little firm for me, I still slept very well on the bed. No external noise heard and quiet and effective air conditioning. The safe was an issue for me. We had 2 rooms and the safe was not bolted into the wardrobe, you could remove the safe if you wanted to. This makes the safe redundant and concerned me. The front desk also do not have their own safe for guest valuables. However we had no issued and our belongings remained untouched. The hotels did lock our belongings into a storage room on our last day. I would definitely stay here again and I think this hotel offers both an element of luxury whilst remaining a mid priced option. The staff were also very helpful and attentive.

Really loved this central hotel in Porto. So many images of music here in the reception lounge and bedrooms. Good value as well and loved the rooms. There is an amazing eating extravaganza within the complex. We went as a couple but it works for families too. Nice choice at breakfast too and you can park in their underground car park at a reasonable rate

I stayed here with my daughter for 2 nights in July 2023. Location Getting a taxi from the airport was quick and easy the taxi rank just outside arrivals. We arrived around lunchtime and got a taxi easily, plenty waiting and no queue. The journey to the hotel wasn't too long. Arriving at the hotel you do have to carry your case up a few steps at the entrance just something to be aware of, and my case was fairly weighty as we were away for a week in total. Not sure if there is another entrance to the hotel. There is a small lift to the room, we never had any trouble getting the lift when we needed it. There weren't any stairs that we could see other than the fire escapes. Once inside the hotel had a cool calm traditional feel to it. The staff on reception were really lovely and check in went smoothly. We were given vouchers for a complementary drink at the bar One of our rooms wasn't ready, we arrived about 1pm but we were able to get the key for one room which was great meaning we could drop our luggage off in the room and freshen up. My room was a reasonable sized well equipped double. I think some of the other reviews I read suggested the rooms were dated. I thought of them more as traditional style. Dark wood fittings. There was plenty of storage, a safe, comfy chair as well as desk and chair. TV with good selection of channels, mini bar, complimentary water and a packet of crisps. The bathroom was a good size, complimentary toiletries and a generous sized bath with shower over. All in all a very comfortable room which I felt was good value for what we had paid. My daughter had what i think was described as a family room so not sure whether they put an extra bed in if required but it was a really good sized double think it had a king size bed. They gave us rooms next to each other on the first floor which was nice The room had a large window overlooking the terrace below which let in a lot of light. I can't comment on breakfast as we were on a room only basis. There is a lovely bar area and outside terrace. Only downside the wooden tables and chairs outside did look particularly worn they were just in need of a fresh coat of wood stain really. The hotel was on a quiet street within walking distance of the old part of Porto. There was a bar/cafe just down from the hotel and a small supermarket just on the next street about a minute away perfect for stocking up on snacks and things and the after sun we forgot to pack. Very reasonably priced and taking card and cash. Just one thing to bear in mind I found that I used more cash than I expected quite a few of the bars and cafes we went in only took cash so something to plan for as I think I had got into a habit of carrying very little actual cash these days. It doesn't take long to walk from the hotel to the river, albeit we went down some very steep streets and steps. Porto is very hilly but well worth the effort of all the climbs Less than 10 min

Great location close to the Metro, although a bit noisy as there is construction outside and a barking next door. The rooms are tiny with minimal amenities. This is not a 4 star hotel as our package promised. Just a heads up, they charge you for extra coffee pods. Staff here is professional and very helpful-they wear many hats! They helped us book an amazing tour. Walking distance to shopping, an amazing indoor food court, and grocery stores. The breakfast room is very nice, and has good selections.

The hotel is located next to the TRINDADE metro station which leads to the airport and which connects the différents metro lines which is very practical. The staff is of high quality and very welcoming and friendly. I have already stayed in this hotel in 2020. The room is very clean and well appointed. I recommend this hotel

Hostal con una ubicación de 10. Todo en muy buen estado, muy nuevo. Habitaciones cómodas y funcionales: la cama tiene cortina para tu intimidad y protegerte de la luz, enchufe, USB y luz que puedes encender cuando la necesites. Áreas comunes agradables. El personas es muy servicial, atento y agradable! Cosas a mejorar: algunos servicios básicos son de pago como toalla para ducha o taquilla. Se agradeceria que proporcionen candado para la cajonera para maletas.

Outdoor pool for hot days amazing, restaurant with tasty food and drinks. we bought a boat trip to the 7 bridges, the reception arranged the trip for us. room very clean, we stayed for 4 days and the room was already clean when we arrived

Not a touristy hotel so far out of town! Meant either 20€ taxi ride to town or walk 15 minutes to the local Metro and go from there. Hotel staff friendly and room very clean. Tiny bar area and spa pool charge of 5€ to use plus 5€ for swim hat. Pool was tiny. Hotel fine if you’re on a business trip but I would next time want something in the town. Nothing to do in evening apart from going to student type bars in a local shopping area