Hotel berhampiran Moldura de Porto Santo, Porto Santo

O Hotel fica mesmo perto da praia, o nosso quarto era muito simpático, com varanda e tudo. Aparentava estar tudo limpo e arrumado. Gostamos muito, recomendamos e vamos voltar.

This hotel is lovely location and looks wise however it is not for all travellers. We are a couple in our 20s here to celebrate a birthday, and I’m writing this review the morning we check out early (day 2) to go to a new location: The scenery is stunning they clearly work hard to keep everything clean and maintained. However there is really nothing to do other than sunbathe or swim. Which I am normally quite happy to do, but as mentioned this is a birthday holiday and we want to celebrate. TUI provide great excursions and we were interested however most are only available on 2 days so pick wisely. Most disappointing is Food here is not 5* and there are some red flags I have raised to the hotel. 3 reservations are made for you on arrival, you can add more at a charge but to amend them you need to speak to staff, I spoke to a lady about changing the Italian one for the Asian one on my birthday eve she said I’d have to speak to reception and see if there is space. Diverted the conversation to just adding it as extra.. buffet is chaos, there’s no system to it just a free for all. I didn’t bother to queue thought about going later, but the whole room as just a bit of a mess. room service comes at a charge, I found this out by looking at reviews as there is no menu or mention of this in your room. The red flags, cross contamination and allergens. Firstly the breakfast is served at one of the alcarte restaurants for UK guests, most hot items were cold and other guests cross contaminated the serving spoons. Peanuts are served at the pool bar, but they are help yourself in a big tub were guests grab handfuls as the queue to be served leaving shells everywhere. Staff tried their best to keep that area clean every chance they have however I have a peanut allergy, it’s not airborne, I have to consume them, but this did put me off as there are some people with much more severe reactions. There is no snacks available once the pool bar closes, so if you enjoy a late night snack after a drink you will have to wait till morning. We went to one of our reserved dinners at the MED, there’s a set menu to chose from, both me and my partner chose the beef start and main, we asked for the starter to be served without capers which was no trouble for them at all. However the main came out with pork / ham scratching in and around the beef, my partner does not like pork in any form, if this was listed on the menu we would of asked for it to be removed, it just made me think of allergy’s again. The beach is beautiful truly, sand is soft and yellow, it is a shame you have to pay for sun loungers on the beach, was not expected charge for an all inclusive. All in all it’s beautiful but not what we wanted the lack of things to do and the food issues are enough for us to be unhappy. I will mention this hotel seems to be loved by family’s with small kids, I don’t mind children playing and having fun they have every right to they are on holiday, however there is no adult o

Per prima cosa in quasi 20 anni che viaggiamo in giro per il mondo MAI abbiamo mangiato cosi bene come nel ristorante del “suites”.. ed anche in Italia, si fa fatica a trovare un ristorante dove mangiare a questo livello! Tenetevi STRETTO questo chef! (P.s.: noi avevamo un pacchetto che ci permetteva di mangiare SEMPRE li, vi consiglio di richiederlo, lo stesso pacchetto vi offre ombrellone e lettini gratis altrimenti a pagamento). Poi, personale “suites” da 5 stelle, e anche di più.. TUTTI.. reception, sala, bar, TUTTI straordinariamente gentili e disponibili “a 360gradi” nel soddisfare qualsiasi esigenza! La spiaggia è BELLISSIMA, immensa e bellissima! L’isola di Porto Santo è altrettanto bellissima, nel suo piccolo, vi consiglio di girarla, o noleggiando un auto (potete noleggiarla direttamente qui), oppure in taxi (costa pochi €), ci sono posti davvero fantastici dove scattare delle foto bellissime (paesaggio simile alle Canarie). Per quanto riguarda le camere… non sono proprio “suites”.. alcune stanze non hanno il bidet, le vasche hanno la tenda, spine senza alcun appoggio dove appoggiare magari un telefono a caricare o altro (neppure in bagno), dimensioni ok per coppie ma non molto per famiglie (se avete 2 figli la vedo dura…), insomma, per essere uno stabile nuovo come dicono, potevano “fare” qualcosa di più.. La palestra in spiaggia da sistemare.. Talasso terapisa molto carina. Nello stabile “centrale” del vila baleira avete animazioni, 4 campi da padel, e ristoranti self service (nel “suites” siete serviti dai camerieri) Grazie a Pietro di “futura” ed a TUTTO lo staff! Un ringraziamento particolare a Mariana, sala&bar, davvero di ALTO livello!

Good Hotel with very friendly and welcoming Staff. They offered us a free room upgrade to a suite that it was much appreciated. The suite was super spacious, with 2 separate bedrooms and 2x balconies with amazing sea views. We highly recommend booking a suite type of room (main building). The food is good and varied. However, some of the food was not identified especially at the Dunas Restaurant so it was difficult to understand what was it and contained (might be a problem for people with allergies/intolerances). Note: Majority of the food is bland and it will be required salt to be added separately if you like flavoured food. The drinks were okay, not much selection of cocktails unless if you go AI Plus. However, I would suggest to be served in reusable plastic cups like other Hotels instead of paper cups that stay all “mushy” after a while (still helps the planet considering it’s reusable). The Hotel has direct access to the beach (which is beautiful!) and has a beach bar (but not included for AI customers, only AI Plus). Also has sun lounges and parasols but needs to be paid extra. The Hotel has plenty of activities during the day & nice shows at night. The Animation Team is amazing and we had always a good time with them! Without the Animation Team the Hotel would be just average. They are really the light of this Hotel! We would just kindly suggest that during the activities they ensure that there is always someone that speaks portuguese (a few times it was only spoken italian - nothing against the language, it is a beautiful language, but sometimes was hard to understand everything and follow the instructions, thus fully enjoy the activities). Apart of portuguese, I would also suggest to be spoken english considering it is the universal language and more people would understand and engage in the activities. Apart of that we highly praise the animation team and their activities throughout the day & night. The Spa was good however they only give 45min slots which was not sufficient to try everything at the water circuit (we suggest the time to be increased to 1h and/or reduce the number of people per slot). Note: You will need a swim cap, otherwise you will pay 4 euros for one. The Hotel surroundings are beautiful with well kept gardens. Overall: Nice Hotel that wins for its beachfront location, Staff and Animation Team!