Hotel Kempinski di Portoroz

Negative Review could have been avoided if the GM had the respect & decency to ever take the time to write back to me, after I wrote this Hotel over 5X without reply. Shocking to completely ignore me-hence the negative review as follows: . Unfortunately this Kempinski is not up to par and no way should be part of the Kempinski Hotel chain. It ”may” be 5 stars, but that is only, only due to the fact that are no other 5 star proper hotels nearby, that is if you wish to visit this part of he country, which I would not recommend either, except for the fact that it is nearby to Croatia and Trieste, Italy ( only one hour-each). To begin: 1st off I work in the Media and had long before making the reservations had made that clear. We had asked for a tour of the storied old hotel, and upon arrival, there was no mention of my work nor was that ever even ackowledged, nor was I ever offered any tour of the property or hotel during my entire stay. She later said 'I didn't reach out to HER” Hahha Next, while the Suite was indeed nice, the view is nothing special and looks out to a large unappealing water view. The stores across the street and a local beach. While the beach is ”ok”, it is not worth visiting, bc even though the Hotel does have its own little beach club area, it is nothing special and you are smack within the middle of a huge throng of local people and their families. EVERYWHERE, so there is no peace and quiet and the water is not appealing. Next, the pool was nice and large and attractive, but the service is poor at the pool and slow (the server took FOREVER to bring our drinks, I had to get up 3x just to find him, and the drinks are very skimpy in size, it is obvious that they ”pour measured amounts” in the glass and only fill 1/3 of the glass, while at the same time charging premium prices. ( ie: $25.00 for a glass of Champagne, and although very good Champagne, they only poured 1/3 of a glass. Disgraceful and I had to get the Manager as it was outrageous. Additionally, there are loud, screaming children running all around the pool and the staff does nothing to asuage the situation, despite my a number of times requesting assistance. Continued: Our Suite was quite large and modern w/nice appointments,1.5 baths and fairly nice modern furnishings and style- The hotel itself is vast and reasonably attractive ( although it is clearly surviving on it's namesake and located in an odd area that is NOT very appealing) as it faces across the boulevard along a string of assorted shops that were not high -end, and the ”sea” which was not beautiful as described or what they appear to indicate as such on the website. We recommend NOT staying in Portonoz, but to the adjacent charming smaller town which is MUCH more charming. Portonoz is over rated. The hotel is nice enough and we highly recommend staying in the Modern wing vs the other side, mainly because the other wing looks very depressing-half the place has the lights all off, and noone in the