Hotel berhampiran Belvedere Castle on the Pfingstberg, Potsdam

Das Hotel Maxx ist sehr gut gelegen. Man wohnt sehr zentral und ist durch die kostenlose Nutzung von Bus und Straßenbahn sehr mobil. Frühstück war sehr gut und die Mitarbeiter waren sehr bemüht. Das einzige, was uns nicht gefallen hat, war die Gründlichkeit der Zimmereinigung. Die Bettdecken lagen seltsam auf einem Haufen. Gesaugt wurde auch nicht. Dann wurde uns ein kleines Handtuch weggenommen und auch die Duschvorlage fehlte. Da sollte den jungen Männern mal gezeigt werden, wie der deutsche Standard einer Zimmerreinigung ist. Ansonsten waren alle Mitarbeiter sehr freundlich.

Das Hotel ist ganz neu und standardmäßig zweckmäßig eingerichtet, wie alle Holiday-Inn-Express-Hotels. Die Zimmer sind recht klein, leider gibt es keinen Platz für Koffer oder um diese auszuräumen (wir waren zu dritt in einem der kleineren Zimmer ohne Küchenzeile). Das Bad ist ausreichend groß und modern, Ablagefläche auch ausreichend. Leider gab es nur keinen Föhn, was ich erst am Morgen gemerkt habe nach dem Duschen. Auf Nachfrage an der Rezeption (Telefonverknüpfung hat nicht funktioniert) sollte ein Föhn umgehend gebracht werden, wurde er aber leider nicht ... Frühstück sehr gut, alles da, was man benötigt, nur zur Hauptfrühstückszeit (wobei die Frühstückszeiten großzügig bis 11.30 sind) war es am Wochenende sehr voll und dafür zu wenig Tische - einige mussten eine Weile warten, bis ein Tisch frei wurde.

Have spending 10+ nights over 3 stays at The Mercure Hotel Potsdam City, I have to say it's a quaint hotel. It seems to be particularly liked by German retirees, the breakfast area is routinely full. The hotel is clean, reliable, the parking area is not sized properly, parking is not guaranteed and it does get hectic at times. The Customer Service tries their best, I had to tell couple of times for the check-in staff not to scream out loud my hotel room number (for safety purposes). I know they mean well. I was always recognized as a top-tier customer!

The room was spacious and impeccably clean. Every morning, we were treated to a sumptuous breakfast spread, and the location couldn’t be more convenient. Truly a gem in the city. Highly recommend for anyone seeking a top-notch experience!

Stayed there for 6 nights. The hotel was clean, and the location was close to the train station. The downside was that they would only clean the room in 5 days. This info doesn't show on the website. We had to ask for the info and change the towels and garbage by ourselves. On the 6th night, we found out there was no one cleaned our room. We had to go to the counter and ask for it.

Lokalizacja bezpośrednio przy stacji kolejowej skąd można szybko dostać się do Berlina lub centrum Poczdamu Apartament duży , czysty i w pełni wyposażony Mimo naszego wcześniejszego przyjazdu zostaliśmy zameldowani kilka godzin wcześniej

I booked this hotel for my husbands birthday and foolishly was taken in by the ”superior double” room as advertised on the website, allegedly there were tea/coffee making facilities and it boasted a wonderful view of the river. This hotel was poor, extremely poor, our room was awful ....... if you hung your head out of the window you could just about see the mosquito filled river. The following day I asked at reception about the ”superior double” room and that it did not fulfill our expectations only to be told (by an extremely unhelpful man) that the website was wrong and he asked me to show him which website stated the benefits of ”superior double rooms”, as it happened it was the HRG website (allegedly they are part of the group), although this clearly isn't advertised at the hotel, once can only assume that the hotel is that poor that HRG are now looking at losing this hotel within their chain. The food was poor, hot food wasn't hot and consisted of sausages and rubbery eggs which were freezing, although on a positive the vanilla yoghurt was lovely. I can't NOT recommend the hotel strongly enough ..... and don't even get me started on the closest train station which was scary to say the least. We did a bus tour around Potsdam and there are some lovely parts of it, overall our 4 night stay in Germany was poor, unhelpful staff, rude and unhelpful people, a note to travelers thinking of going, you have to pay to pee everywhere, lots of restaurants don't even have toilets and those which do will charge you 1 Euro, a lot of the self service toilets don't work and so you have to go to an awful toilet manned by a poor child (who clearly isn't happy doing his job)!!! On a positive and that's the only positive I can say about the hotel is that on the day of our checkout (note for the hotel staff) which was 6.30am on Monday 17th June when we were panicking about catching a train we were met by a helpful young man on your reception desk who understood that we were in a rush and so didn't ask us for any payment/further details (as we'd pre booked in advance) who we then met at the station having missed our train to the airport (as the trains from Charlottenof are erratic) he was extremely helpful and advised us we'd missed the train and did everything he could to ensure we caught the correct train (on the correct platform) an hour later, he even made sure we got a seat on the train (as my husband is walks with a stick), I cannot thank him enough and I hope that the hotel staff reading this review pass on our thanks to him, rather than posting an bog standard review thanking us for reviewing. Vienna House needs to post more honest pictures and not just sofa shots. An extremely poor hotel, please think seriously before booking, my advice .... DON'T BOTHER!!!!

It was the worst hotel on our Christmas trip, with the most expensive price. We requested a room with a view in a quiet part of the hotel, having written a letter to the hotel in advance with our wishes. But our wishes were not taken into account, rather the opposite - the room was provided in the building across the road from the main one overlooking the road and was very cold and uncomfortable. Weathered furniture, dirty refrigerator. Breakfast was also the worst of the seven hotels we stayed at during our trip. The only one good thing - we only booked one night. Unfortunately, I no longer want to come back here and recommend this hotel to anyone.

Das Personal im Restaurant/beim Frühstück war leider mehr darauf bedacht, dass der Gast - pünktlich wieder geht (beim Betreten wurde ich darauf hingewiesen, dass ich 10 min vor Frühstücksende käme. Ich sollte dann später nur nicht sagen, dass ich das nicht gewusst hätte) - oder nicht stört (mein Mann wollte Mittagessen und es gab kein Personal welches ihn in Empfang nahm. Daher hat er sich selber plaziert an einem unreservierten Tisch. Das Personal kam und meinte das er alles falsch mache und da nicht sitze könne. Auf Nachfragen wieso und wie er es richtig mache, wurde nicht gerade nett geantwortet. Er durfe aber sitzen bleiben). Eine dritte nicht so schöne Erfahrung: Auf Nachfrage nach dem auf Trip.com hinterlegten Businesszentrum zum Arbeiten am Laptop, sollte mein Mann dann 100 Euro bezahlen für 1 Tag - wurde wohl verwechselt mit einem Meetingraum. Am Vorabend wurde an der Rezeption gesagt, dass er sich auch ins leere Restaurant setzen kann. Als er dies am Vormittag machen wollte, wurde dies vom Restaurantpersonal dies negiert. Leider kein so schöner Aufenthalt für uns.