Hotel berhampiran Markt-Center, Potsdam

A very nice hotel, both regarding location and design. The receptionist was very helpful, and even served in the hotel bar in the evening. Our room (apartment) was very good and very large. Only bad thing was that the room was in a section of the hotel without lift, so we had to carry our luggage 3 floors up. The room (apartment) was very well equipped, and certainly made for several guests at the same time (3 bedrooms). The room had 3 safes, and a huge double coffeemaker with a good selection of coffee capsules. It was WiFi at the hotel, but I did not test this. Breakfast was standard, quite alright. Parking for the car was in fact in a public parking cellar, but it was only 50 meters away from the hotel.

The moment you enter the hotel, you're greeted by an inviting team of staff and trendy atmosphere. The interior design is modern yet cozy, with stylish furnishings and well-thought-out lighting that creates a vibrant yet relaxed ambiance. Whether you're looking for a quiet corner to unwind or a lively spot to socialize, dorint has it all. my challenge was getting spa services during afternoon hours. All in all its strategically located

Worst hotel I stayed in Germany during my trip. For a EUR 90 per night you get a small, basic room, dirty old black carpets, smell of sewage in the bathroom and from the air conditioning unit so you have to keep the window open all day and night. There is no safe or any other amenities in the room like tea/coffee maker, water or fridge. But for your EUR 90 you will get eco crazy Management ideas like recycled brown toilet paper, paper cups instead of glass, experimental ROOM CLEANING EVERY OTHER DAY and appalling quality of breakfast consisting of 1 choice of ham and cheese, cereal and a few apples and pears. No scramble eggs or bacon or sausages, and the few boiled eggs that they provide disappear very quickly and are not replaced for 1/2 hr. The breakfast room is so small, people are crowded sitting next to each other feeling uncomfortable during COVID. There is only 1 small elevator and you have to wait for ages for it to come. If you need to stay close to the train station in Potsdam, then the hotel is ok for 1 night, as the beds are relatively comfortable but otherwise I recommend you look elsewhere! I stayed in a sister B&B hotel in Poznan, Poland and it was a completely different experience - a beautiful, new, modern hotel with a fantastic breakfast choice for half the price, so I know that it's the management fault that the Potsdam hotel is run so badly.

Das Personal im Restaurant/beim Frühstück war leider mehr darauf bedacht, dass der Gast - pünktlich wieder geht (beim Betreten wurde ich darauf hingewiesen, dass ich 10 min vor Frühstücksende käme. Ich sollte dann später nur nicht sagen, dass ich das nicht gewusst hätte) - oder nicht stört (mein Mann wollte Mittagessen und es gab kein Personal welches ihn in Empfang nahm. Daher hat er sich selber plaziert an einem unreservierten Tisch. Das Personal kam und meinte das er alles falsch mache und da nicht sitze könne. Auf Nachfragen wieso und wie er es richtig mache, wurde nicht gerade nett geantwortet. Er durfe aber sitzen bleiben). Eine dritte nicht so schöne Erfahrung: Auf Nachfrage nach dem auf Trip.com hinterlegten Businesszentrum zum Arbeiten am Laptop, sollte mein Mann dann 100 Euro bezahlen für 1 Tag - wurde wohl verwechselt mit einem Meetingraum. Am Vorabend wurde an der Rezeption gesagt, dass er sich auch ins leere Restaurant setzen kann. Als er dies am Vormittag machen wollte, wurde dies vom Restaurantpersonal dies negiert. Leider kein so schöner Aufenthalt für uns.

Pet- and tourist-unfriendly place. My latest experience very much resembled extortion. I was charged 100 euro for dog’s fur on the bedsheets and 150 euro for dog’s fur on the floor (the hotel representative had to put quite an effort into scraping some with her shoe) and an approx 0,5 mm brown-ish spot on the carpet which they claimed to be “blood” (considering that there was an approx 5 cm black stain on the carpet as of my checkin which hotel apparently didn’t see as something of an issue to me as a guest). I used to like this hotel (despite being placed on several occasions in rooms with obvious sewage issues), until I stayed there with my dog. I presented my dog at the reception at the checkin (that is the receptionist saw the dog). Paid 15 eur per day pet fee and proceeded to the room. No additional rules, policies or verbal requests were presented to me. My dog damaged a pouffe which I informed the hotel about at the checkout and happily paid whatever was asked of me (200 eur). In addition to that I was demanded to pay 100 eur for some fur on bedsheets and 150 eur for some fur on the floor as mentioned above. No oficial price list was presented. No explanation why 15 eur a day pet fee wasn’t covering washing blankets and vacuuming floor was provided, all my questions or logical arguments were ignored. The team of hotel representatives generously offered me a 50 eur discount on cleaning (which I didn’t ask for) only confirming that the amounts weren’t based on any actual price list, because if the hotel really suffered a loss of 250 eur why would they “gift” me 50 eur. I considered it to be an extortion and suggested to call the police. When I came back after 15 min the hotel still hadn’t called the police. As I had an urgent matter and had to leave, I paid the hotel whatever its staff demanded. I think what actually happened is the hotel staff had accidentally or recklessly placed us in a no-pet room (as there was a carpet, unlike in some other rooms. I was placed into that room after finding out the one I was initially given smelt of sewage - repeatedly happened before). And instead of charging their staff, they’ve charged me, so that they can do (if they actually do) for some deep cleaning after an animal to make it suitable again for people with allergies. Staff’s rudeness and ill attitude with me as a client weren’t in line with the hospitality filed’s even moderate standards. Most customers might find this hotel pleasant - which it is, until it is no longer.

Rezeptionspersonal am Anreisetag extrem unfreundlich und ignorant sowie abweisend. Zimmer entsprach absolut nicht den Bildern. Schwarze Haare auf den unterschiedlichen Bettdecken. Eine dünne und eine dicke Bettdecke. Klimaanlage laut und kühlt nicht. Bad unsauber und mit Wanne, somit mit Hüftproblemen keine Chance auf Duschen. Lapidare Antwort der Rezeption: Sind ausgebucht, kann ich nicht ändern. Im Zimmer keine Trinkgläser oder kleine Kaffeeecke und Wasserkocher. Restaurant nicht vorhanden. Ist der Frühstücksraum und abends geschlossen. Bier in der Bar muss schon ewig in der Leitung gestanden haben. Cocktail wie Billigprodukt aus der Dose (Mochito ohne braunen Zuvker und gestossener Minze). Angevlich alles mit Nachhaltigkeit und dann Plastikszrohhalme. Frühstück miserabel. Warme Sachen werden nicht warmgehalten. Andere Sachen nicht gekühlt. Aufschnitt und Käse sind Billigprodukte. Dips waren um 07.30 Uhr ,wie auch Rührei und Bacon, angetrocknet. Buttermilchshakes standen am Samstag bereits den ganzen Tag ungekühlt in der Lobby und wurden am Sonntag einfach weiterhin ungekühlt in den Frühstücksraum gerollt. Gebuchten Paket mit Petit Four und Cocktailgutschein gab es auch nicht. Dieses Hotel nie wieder.

A very affordable option that you should look at if you do not mind the distance. It is right outside of the main city, but it’s clean and safe, there’s a fantastic local pub down the road.

Staff were nice and pleasant. Good part of town with convenient transport links. Room was spacious and light. Able to open windows to a leafy quiet street. Style of interior isn't that of a super modern hotel.. it feels slightly dated but kept clean and tidy. Only bad points for me is the pungent stink coming from the bathroom, which I can only put down to old plumbing/drainage systems. A quite unbearable sulferous whiff which reached a highpoint in the morning 'showering' time... The aforementioned windows had to be opened wide. Apart from that it was fine, okay for a short stop Didn't partake in any of the dining or breakfast on offer