Hotel berhampiran Old Market Square, Potsdam

We stayed two nights. The hotel is situated in a historic building next to the Brandenburger Tor in Potsdam and close to the pedestrian area. The structure dates back to 1736 and the hotel opened in 2010 after an extensive restoration. The location is very good, close to the pedestrian area and excellent public transport. The hotel has a few parking places in the courtyard, but most guests have to park in the public garage at Luisenplatz. As the hotel is an old structure with a number of extensions, access to some of the rooms is a pretty long walk. Although lifts have been installed, many guests still have to overcome some rather narrow and steep stairs. So getting things in and out was not easy and no help was offered. Our room was clean and quiet. It was spacious and with most of the amenities you would expect, such as comfortable beds and a safe, but no coffee machine. The bathroom was new and very good. Breakfast was good without being excellent, and restocking of some items a bit slow.

I booked this hotel for my husbands birthday and foolishly was taken in by the ”superior double” room as advertised on the website, allegedly there were tea/coffee making facilities and it boasted a wonderful view of the river. This hotel was poor, extremely poor, our room was awful ....... if you hung your head out of the window you could just about see the mosquito filled river. The following day I asked at reception about the ”superior double” room and that it did not fulfill our expectations only to be told (by an extremely unhelpful man) that the website was wrong and he asked me to show him which website stated the benefits of ”superior double rooms”, as it happened it was the HRG website (allegedly they are part of the group), although this clearly isn't advertised at the hotel, once can only assume that the hotel is that poor that HRG are now looking at losing this hotel within their chain. The food was poor, hot food wasn't hot and consisted of sausages and rubbery eggs which were freezing, although on a positive the vanilla yoghurt was lovely. I can't NOT recommend the hotel strongly enough ..... and don't even get me started on the closest train station which was scary to say the least. We did a bus tour around Potsdam and there are some lovely parts of it, overall our 4 night stay in Germany was poor, unhelpful staff, rude and unhelpful people, a note to travelers thinking of going, you have to pay to pee everywhere, lots of restaurants don't even have toilets and those which do will charge you 1 Euro, a lot of the self service toilets don't work and so you have to go to an awful toilet manned by a poor child (who clearly isn't happy doing his job)!!! On a positive and that's the only positive I can say about the hotel is that on the day of our checkout (note for the hotel staff) which was 6.30am on Monday 17th June when we were panicking about catching a train we were met by a helpful young man on your reception desk who understood that we were in a rush and so didn't ask us for any payment/further details (as we'd pre booked in advance) who we then met at the station having missed our train to the airport (as the trains from Charlottenof are erratic) he was extremely helpful and advised us we'd missed the train and did everything he could to ensure we caught the correct train (on the correct platform) an hour later, he even made sure we got a seat on the train (as my husband is walks with a stick), I cannot thank him enough and I hope that the hotel staff reading this review pass on our thanks to him, rather than posting an bog standard review thanking us for reviewing. Vienna House needs to post more honest pictures and not just sofa shots. An extremely poor hotel, please think seriously before booking, my advice .... DON'T BOTHER!!!!

hotel hat schöne aussenrestaurants , Spa Bereich schön und abwechslungsreich ausgestattet. Zum relaxen schön und gemütlich.

Unfortuntalely, we didn't manage to use the hotel for the purpose we came for. We booked this hotel in the nature to be able to rest, but the weather was extremely hot and there was no air-co in the rooms, so it was not possible to stay in the room at all. There is a cozy restaurant in the hotel which we wanted to use instead, but it was closed because of lack of staff.. We asked if we can just use it, without the need of any service, but that was not possible. In the end we couldn't use the hotel and had to look for another cafe around, which ruined our overall experience and made us not like our stay. There was an annoyance with the cleaning staff as well, that decides to clean your rooms at 8:30AM. Yes, 8:30 in the morning you will hear a knock on the door that will wake you up and ask your room to be cleaned. Afterwards, we hanged a do not distrub sign, but the maid still insisted on cleaning our room, went inside and opened our curtains which made the room very hot when we were back. Keep in mind that even though the hotel has some nice chill areas, you will NOT BE ABLE TO STAY IN THE HOTEL, so better look for an option where you can actually chill in the hotel, if that's your goal. Location is good at the river and next to the S station. Breakfast is pleasant.

Das Personal im Restaurant/beim Frühstück war leider mehr darauf bedacht, dass der Gast - pünktlich wieder geht (beim Betreten wurde ich darauf hingewiesen, dass ich 10 min vor Frühstücksende käme. Ich sollte dann später nur nicht sagen, dass ich das nicht gewusst hätte) - oder nicht stört (mein Mann wollte Mittagessen und es gab kein Personal welches ihn in Empfang nahm. Daher hat er sich selber plaziert an einem unreservierten Tisch. Das Personal kam und meinte das er alles falsch mache und da nicht sitze könne. Auf Nachfragen wieso und wie er es richtig mache, wurde nicht gerade nett geantwortet. Er durfe aber sitzen bleiben). Eine dritte nicht so schöne Erfahrung: Auf Nachfrage nach dem auf Trip.com hinterlegten Businesszentrum zum Arbeiten am Laptop, sollte mein Mann dann 100 Euro bezahlen für 1 Tag - wurde wohl verwechselt mit einem Meetingraum. Am Vorabend wurde an der Rezeption gesagt, dass er sich auch ins leere Restaurant setzen kann. Als er dies am Vormittag machen wollte, wurde dies vom Restaurantpersonal dies negiert. Leider kein so schöner Aufenthalt für uns.

Wir hatten ein großes Zimmer mit großem Bad, voll geeignet für Rollstuhlfahrer.Brauen wir nicht, aber gut zu wissen. Parkplatz vor der Tür und in der Tiefgarage wird positiv vermerkt, andere Hotels nehmen extra Geld fürr einen Parkplatz. Vom Preis her gibt es absolut nichts zu meckern, man kriegt einen ordentlich Gegenwert. Das Restaurant ist relativ überschaubar, die Speisekarte auch, aber das reicht völlig- Interessant die große Getränkeauswahl, die Cocktails und Longdrinks sind sehr preiswert! Es gibt keine kulinattischen Höhenflüge, aber das erwartet man für den Preis auch nicht. Beim Frühstücksbuffet war um 9.00 Uhr das Obst alle, hätte man sicher auffüllen können. Aber außer uns war nur noch 1 Gast da. Wird sicher besser, wenn der Tourismus wieder voll in Fahrt kommt. Fazit: Gern wieder.

Great hotel location, spacious rooms, friendly and helpful staff. Very comfortable beds and very clean rooms. We were passing Berlin and were looking for one night stay. Hotel is very well accecible from highways. Kids loved spacious rooms and big comfortable beds. Special thanks to a very friendly receptionist for a pleasant conversation after long trip :)

This is a really “five stars” hotel, very clean .. high speed internet and close to amenities and food centre … Highly recommended .. Five Star Rating

... zum einen war das Restaurant oben im Turm nicht geöffnet, was beim Buchen aber nicht rüberkommt. Und dann wirkt das Hotel doch ein wenig abgerockt. Das Zimmer war gut, aber die Sitzgelegenheiten im Frühstücksbereich und unten in der Lobby hatten doch schon die besten Jahre hinter sich. Also: alles in allem ok, aber eben nicht perfekt.

Not a great start to my visit when I found my room was still in a state of chaos from previous occupants. I was given another room and settled in. The pillows were awful, with big lumps, and hollows; however the shower was great. The bed was very firm, which is not what I like but may suit others. Sadly despite double glazing the room was very noisy as it was first floor at the front directly up from a busy the road. The room, bed and towels were clean and the hairdryer worked. Probably wouldn’t stay again due to noise, hard bed and rubbish pillows… they made for four uncomfortable and broken nights.