Hotel berhampiran Römische Bank, Potsdam

Das Hotel Villa Monte hält, was es verspricht: ein geschmackvolles, großes Zimmer, wunderbares Frühstück, Lage in einem schönen Garten mit netten Sitzmöglichkeiten. Das Hotel liegt fußläufig zum Park Sanssouci, der zum Joggen oder Spazieren einlädt. Das Personal ist freundlich und professionell, ob in der Rezeption oder in der Küche. Ein Wespennest über dem Fenster wurde geschickt entfernt, zum Ausgleich gab es eine gute Flasche Wein. Die Ruhe auf dem ehemaligen Winzerberg ist herrlich.

A very nice hotel, both regarding location and design. The receptionist was very helpful, and even served in the hotel bar in the evening. Our room (apartment) was very good and very large. Only bad thing was that the room was in a section of the hotel without lift, so we had to carry our luggage 3 floors up. The room (apartment) was very well equipped, and certainly made for several guests at the same time (3 bedrooms). The room had 3 safes, and a huge double coffeemaker with a good selection of coffee capsules. It was WiFi at the hotel, but I did not test this. Breakfast was standard, quite alright. Parking for the car was in fact in a public parking cellar, but it was only 50 meters away from the hotel.

I booked this hotel for my husbands birthday and foolishly was taken in by the ”superior double” room as advertised on the website, allegedly there were tea/coffee making facilities and it boasted a wonderful view of the river. This hotel was poor, extremely poor, our room was awful ....... if you hung your head out of the window you could just about see the mosquito filled river. The following day I asked at reception about the ”superior double” room and that it did not fulfill our expectations only to be told (by an extremely unhelpful man) that the website was wrong and he asked me to show him which website stated the benefits of ”superior double rooms”, as it happened it was the HRG website (allegedly they are part of the group), although this clearly isn't advertised at the hotel, once can only assume that the hotel is that poor that HRG are now looking at losing this hotel within their chain. The food was poor, hot food wasn't hot and consisted of sausages and rubbery eggs which were freezing, although on a positive the vanilla yoghurt was lovely. I can't NOT recommend the hotel strongly enough ..... and don't even get me started on the closest train station which was scary to say the least. We did a bus tour around Potsdam and there are some lovely parts of it, overall our 4 night stay in Germany was poor, unhelpful staff, rude and unhelpful people, a note to travelers thinking of going, you have to pay to pee everywhere, lots of restaurants don't even have toilets and those which do will charge you 1 Euro, a lot of the self service toilets don't work and so you have to go to an awful toilet manned by a poor child (who clearly isn't happy doing his job)!!! On a positive and that's the only positive I can say about the hotel is that on the day of our checkout (note for the hotel staff) which was 6.30am on Monday 17th June when we were panicking about catching a train we were met by a helpful young man on your reception desk who understood that we were in a rush and so didn't ask us for any payment/further details (as we'd pre booked in advance) who we then met at the station having missed our train to the airport (as the trains from Charlottenof are erratic) he was extremely helpful and advised us we'd missed the train and did everything he could to ensure we caught the correct train (on the correct platform) an hour later, he even made sure we got a seat on the train (as my husband is walks with a stick), I cannot thank him enough and I hope that the hotel staff reading this review pass on our thanks to him, rather than posting an bog standard review thanking us for reviewing. Vienna House needs to post more honest pictures and not just sofa shots. An extremely poor hotel, please think seriously before booking, my advice .... DON'T BOTHER!!!!

Das Hotel ist ganz neu und standardmäßig zweckmäßig eingerichtet, wie alle Holiday-Inn-Express-Hotels. Die Zimmer sind recht klein, leider gibt es keinen Platz für Koffer oder um diese auszuräumen (wir waren zu dritt in einem der kleineren Zimmer ohne Küchenzeile). Das Bad ist ausreichend groß und modern, Ablagefläche auch ausreichend. Leider gab es nur keinen Föhn, was ich erst am Morgen gemerkt habe nach dem Duschen. Auf Nachfrage an der Rezeption (Telefonverknüpfung hat nicht funktioniert) sollte ein Föhn umgehend gebracht werden, wurde er aber leider nicht ... Frühstück sehr gut, alles da, was man benötigt, nur zur Hauptfrühstückszeit (wobei die Frühstückszeiten großzügig bis 11.30 sind) war es am Wochenende sehr voll und dafür zu wenig Tische - einige mussten eine Weile warten, bis ein Tisch frei wurde.

Have spending 10+ nights over 3 stays at The Mercure Hotel Potsdam City, I have to say it's a quaint hotel. It seems to be particularly liked by German retirees, the breakfast area is routinely full. The hotel is clean, reliable, the parking area is not sized properly, parking is not guaranteed and it does get hectic at times. The Customer Service tries their best, I had to tell couple of times for the check-in staff not to scream out loud my hotel room number (for safety purposes). I know they mean well. I was always recognized as a top-tier customer!

Sehr schönes stylisches Zimmer, gemütliches Bett, alles sehr sauber und ordentlich. Ein tolles Frühstück mit allem, was das Herz begehrt: Kaffeespezialitäten, Pancakes, Rührei, eine große Käse-, Wurst- und Marmeladenauswahl. Leckeres Birchermüsli. Bei unserem nächsten Potsdam Besuch buchen wir wieder dieses Hotel - mit Frühstück 🙂

Das Personal im Restaurant/beim Frühstück war leider mehr darauf bedacht, dass der Gast - pünktlich wieder geht (beim Betreten wurde ich darauf hingewiesen, dass ich 10 min vor Frühstücksende käme. Ich sollte dann später nur nicht sagen, dass ich das nicht gewusst hätte) - oder nicht stört (mein Mann wollte Mittagessen und es gab kein Personal welches ihn in Empfang nahm. Daher hat er sich selber plaziert an einem unreservierten Tisch. Das Personal kam und meinte das er alles falsch mache und da nicht sitze könne. Auf Nachfragen wieso und wie er es richtig mache, wurde nicht gerade nett geantwortet. Er durfe aber sitzen bleiben). Eine dritte nicht so schöne Erfahrung: Auf Nachfrage nach dem auf Trip.com hinterlegten Businesszentrum zum Arbeiten am Laptop, sollte mein Mann dann 100 Euro bezahlen für 1 Tag - wurde wohl verwechselt mit einem Meetingraum. Am Vorabend wurde an der Rezeption gesagt, dass er sich auch ins leere Restaurant setzen kann. Als er dies am Vormittag machen wollte, wurde dies vom Restaurantpersonal dies negiert. Leider kein so schöner Aufenthalt für uns.

A very affordable option that you should look at if you do not mind the distance. It is right outside of the main city, but it’s clean and safe, there’s a fantastic local pub down the road.

While Hotel Villa Kastania, Berlin, is generally a good hotel, I can't recommend it, due to the rude behavior of one of the reception clerks. This behavior spoiled the atmosphere and ruined my mood for my short stay (1 night). This guy (young, with a French beard) was not very courteous and serviceable from the moment I got there. After realizing the hotel has no lobby where you can sit and work with a laptop, I asked to do so in the dining hall (my room wasn't ready yet). He approved, but said I should be sitting next to a Coffee table rather than next to a regular one, as ”the hotel is fully booked and people are coming for breakfast”. Since you cannot really work next to a low Coffee table I asked to sit on a regular one, explaining that people never all come to have breakfast at the same time. He did not like it (and expressed it and his tone) but I did, and guess what - the dining room was almost completely empty the entire morning! But the really severe behavior on his part happened a bit later on. I went out to have Coffee outside, telling the nice and polite waiter of the (empty) dining hall that I'm storing my laptop aside but leaving my charger and mouse on the table, since I'll be back to work there shortly. He approved. When I returned, the reception clerk started talking in a really rude, impolite and improper way to me, almost shouting at me, about how I shouldn't leave my things ”In the restaurant”. I explained that I left it because I was going for a short while, but he continued accusing me of acting the wrong way, as if as a first time guest I have an idea of the hotel's code about leaving things here on there. Even when I told him that I informed the waiter about this he did not calm down. He only calmed down from his raging behavior when I snapped back at him, telling him that he has no right speaking to paying customers like that, that he can't expect a client to know his made up arbitrary rules and that even if someone does something wrong - there's a nice and polite way to point that out, especially when your job his to serve him. A paying client should not be treated like a young kid getting reprimanded by a hotel clerk, who clearly doesn't like his job, doesn't know the meaning of service and has no patience for clients. I NEVER ran in to this kind of behaviour in any hotel I stayed in. Only after talking back to him in this fierce way he started to behave more politely towards me, but he never apologized. During check-out, when he asked if everything was OK and I responded: ”Yes, besides your behavior yesterday” he did not apologize. Therefore, I do not recommend staying at Hotel Villa Kastania, Berlin. A place that employs someone like this, who clearly doesn't know how to treat customers - is not a good pick.