Hotel Residence Inn di Poughkeepsie

The Holiday Inn Express at 2750 South Road in Poughkeepsie, New York has got to be an example of one of the worst properties in existence with the Holiday Inn name. My booking was for a four-night stay. When my wife and I arrived, we found the by a parking lot uneven and full of potholes. When I checked in there were no luggage carts to be found. The desk clerk was very nice and offered to search the hotel for a luggage cart. The design of the bathroom was horrible, the room was large but had a small single sink vanity that left no room for guest toiletries. The mirror behind the vanity had a bright light on each side that ran the full length of the mirror. The glare was so bad I could not see my face well enough to shave. The next day we were away from the property the entire day and upon returning we found that no service whatsoever had been performed. Very prominently in our room was a card displaying how the hotel would strive to perform all the functions such as trash disposal, refreshing towels and washcloths, making the bed, and generally performing all the duties a good hotel would do. None of these things were done. We complained to the front desk clerk, and she gave us some towels and washcloths. There was an apology but no offer of compensation. The charges for Saturday and Sunday were astronomical, especially for a property with no functioning pool. When I checked out, there was still no offer of compensation. I complained and was offered about $100 reduction and 500 points. My charges just for June 16th and June 17th were $650.67. I thought that offer was an insult. I complained to the clerk, and she responded that the hotel manager would get back to me in a few days. He did not, and about a week later I called him to complain. He became somewhat irritated and proceeded to tell me “how the hotel business ran”, and he was not going to do anything for me. I proceeded to tell him the clerk had already offered a pittance. He offered to return $112.13. Had this been a Marriott or Hilton property I know the manager would have totally comped the room for that night. The reason I know this is because other hotels that I have been to have gone out of their way to please their guests in this fashion.

We had a death in the family, so we had to make quick arrangements, and the place we stayed in the last time was booked. This one was cerainly acceptable, although the room was smaller and the general ambiance was somewhat less than at our prior choice. The sticking point for me was that the room price doesn't include breakfast. There's a Starbucks in the lobby where you can get a limited hot menu. It is totally my faut for not having read the website carefully enough, of course. But I would have made another choice if i'd been aware of that.

This nice brand new property has been open for 4 months. Ive stayed here several times.I’ve had no complaints until this visit.The room I had was not cleaned properly at all. I did bring it the attention of the staff upon checking out- it will be passed on to the head of housekeeping. I hope this gets corrected because it really is a nice hotel with friendly staff.

裝修新，周邊配套方便，服務很棒！尤其前台那位年輕的男經理👍