City Pop 2Night Prague - Self Check-IN

Check in process could not be worse. Trip.com never contacted me or sent a message that I had to arrange the checkin with citypop on my own, it was just a one liner in the app. So I arrive on the day itself and lo and behold, I see the line asking me to contact citypop the DAY PRIOR. Now its partially my fault for not double checking , but if they're going to be so unceremonial about this, id suggest just booking directly with citypop instead of wasting money on their middleman fee. As a result I spent nearly an hour (including bad data reception and all) trying to check in. I was stuck at the roadside throughout. No comfortable reception area. Citypop demanded a booking number which, to no surprise at all, trip.com didnt provide. The one provided in the app did not correspond to the number citypop requested, which further complicated the checkin process. I requested for 1 person 2 nights stay, somehow that didnt flow to citypop either so they made me pay city tax for 2. Thankfully citypop realised that and refunded me Lastly, although facilities were very new and overall relatively comfortable stay, three main issues 1. Room was very warm. Prague was 27 deg when I was there. Despite adjusting air-conditioning to 16 degrees, room was always stuffy and warm. 2. Bed was dirty. There was hair all over my pillow case and bedsheet and bedcover. I reflected this to the citypop team and requested for room service for a change of sheets. To be fair, I only realised this late at 12.30midnight and they kindly directed me to the amenities room to help myself to a set of fresh sheets. I.e. make my bed myself. However in the amenities room, there was only 1 clean pillow and this whole mountain of sheets that I couldn't touch without collapsing it. Room service never came the next day either. 3. Body soap provided was more water than soap. It barely lathered. I had to use hand soap as replacement. In all fairness the location was decently situated from the metro and malls. If the room had been cleaner and checkin process more smooth, I wouldn't be so upset with my stay. But unfortunately, it is was it is. Stay in another place. Theres lots of decent lodging in prague with better service at the same cost point.

Good location between 2 metro stations IP pavlova and Muzeum, easy walking distance to main shopping wenceslas square and national museum. The hotel and room itself is new and big. Online Check in process is easy but not flexible. You can only check in on the dot from 3pm. No front desk, no staff. No luggage storage. I was directed to a nearby minimart to store with Radical Storage and that is another 20euros. (The least this hotel can do is to have luggage lockers on the premises so that we don’t have to bring it back and forth. They can charge us per use, It’s a business idea for them) Room has a kitchen, with enough pots and pans. The worst is the bed. It’s a converted sofa bed. Why can’t you provide a real bed? I Don’t need a sofa or couch! I want to sleep properly. Bathroom does not have a place to hang towels or clothes after showering. Towels only replaced every 4th day. No facial tissues at all. Overall I think this hotel has all the bare bones but could be better to supply the soft touches to make the guest feel more at home.

The hotel requires online check-in before arrival, which was smooth and convenient. The location is excellent—very close to Prague Main Train Station, making it a great choice for those traveling by train. The only downside was the lack of a door tag to request room cleaning. We stayed for three nights without any housekeeping service or amenities being replenished. This is something the hotel should improve on. Thank you.

Comprehensive apartment hotel with good location. Recommended

Washing machine is not easy to use. No manuals or nothing. How to pay ? Or how to use ?

Good and clean place

Excellent!! I will choose this place again.

This accommodation was one of the worst I've ever stayed in. Where to begin… I arrived at the hotel and needed a code to enter the building. I tried the PIN I received by email when I made the reservation two weeks prior, but it didn't work. I searched everywhere for information, but found nothing—no emails or messages about it. Someone finally let me in, but once inside, I had no information about which room I was assigned. So I had to call the hotel's phone number because they weren't responding to WhatsApp messages. After being kept on hold for 20 minutes, they told me I had to check in online through a link they should have sent me but never did. I logged in, and they tried to charge me for everything, even though I had already paid two weeks in advance. I had to call again to get it corrected. It seemed like they were trying to scam me. After an hour inside the hotel, going back and forth, waiting, and everything else, I was finally able to check in, all while carrying my suitcases and without anyone being able to help me. I went to the room and it was an oven; the air conditioning wasn't working. I told them this, and they said they would get back to me within one hour with an answer. Every day I was there, I complained that the air conditioning wasn't working when it was 40 degrees Celsius, and I never received a response, nothing, just that they would come back to me with an answer. I had to sleep with the window open, and it didn't even help much because it was 40 degrees! I stayed four nights and couldn't sleep well any of them. Staying here was torture. Nobody helps you with what you need; there's no one at the hotel to help you. If I paid two weeks in advance, why didn't they ever send me anything for check-in? Why didn't they ever respond to my problem with the air conditioning? Why couldn't anyone help me? Why are they there for? They don't care about customers.

City Pop was an excellent place to stay in Prague. The room was clean, comfy and well appointed and the location was very convenient too. The smart TV was very useful and the bed was also very comfy as well, while the WiFi was excellent. Check in was very simple too. The only minor issue I had was the noise from the busy main road directly outside, but that can hardly be helped. I'll definitely stay again if I'm back in Prague one day!