Occidental Praha Five

A nice hotel, very close to the metro with friendly staff. Breakfast could have more options especially if you stay more than two nights, the same breakfast is provided everyday! In general, I had a pleasant experience.

Bed is comfy and room is clean. Location is quite gd near the metro. However, the nearby metro entrance is with no lift. So it's tough to carry big luggage down the stairs. The accessibility lift to the metro is located much further away.

There is welcome drink provided. The room is clean. Breakfast was good also. As we were joining a day tour early in the morning before the breakfast start to be served at 7am, the hotel is preparing a take-away breakfast for us to collect at 6am. That's lovely.

This is low cost hotel because of the following reasons; don't have 7 items of vegetables which is basic at any 4 star hotel, don't have avocado and ginger. Cleaning level is low as you can see in the pictures pity. And any basic thing in the room need to be asked such as refeil shampoo, paper toilet and coffee. The sauna is closed and need to book it which is pity what is the problem to open it from 7 am to 8 pm so guest can enjoy, gym is small no water and no towels available. Light in the room is weak which can be porblmetics for kortoucounse sick pepole like suffer from kortocounse the low cost energy hotel. Hope they will be modified theses issues.

The service was good, we Enjoyed and we could enjoy breakfast. But the breakfast buffet was a bit chaotic but otherwise the food was good. At the end it was a ⭐️⭐️⭐️⭐️ experience.

Hello! It is very pleasant to be in the room, it is clean and cozy. The staff is polite.

Rating: ★☆☆☆☆ Review Title: Mishandled Room Request and Refund Refused We booked 4 nights at Occidental Praha Five but checked out one night early due to repeated service failures — despite this, we tried to be reasonable, as we are just travelers trying to enjoy our trip, not cause trouble. Our clear request for two single beds was ignored. We were given a queen bed, then moved — again to a queen. A blanket was handed to us so we could “make do.” The next day, nothing was fixed. After calling reception and waiting 40 minutes, a non-English-speaking cleaner came, confused, and simply threw another blanket on the bed. That was it. Only after Trip.com intervened did the hotel send us a fruit plate and a bottle of wine — which we did not drink and in fact returned to the reception, because we weren’t looking for superficial gestures — we just wanted the room we booked. We checked out on Sunday and requested a refund for the unused fourth night. We were told it needed approval from higher management. On Monday, we were shocked to hear the refund was refused, based on the false claim that we never checked out — despite having paid the tourism tax and received an invoice. We were also wrongly accused of drinking minibar water, which we clearly explained was untouched. This refund is for a night we did not use, and under basic consumer rights, we are entitled to it. The hotel’s disorganization and refusal to take responsibility made a simple issue unnecessarily stressful. I do not recommend this hotel.

It's wasc

Very nice and clean Hotel. Breakfast was good but not special. The location is really good. Lots of restaurants close by. Walking distance to the old town.