Ulasan Union Hotel Prague

I stayed at Union Hotel for 7 nights, and it was without a doubt the worst hotel experience I’ve ever had. I cannot comprehend how this hotel is rated as 4 stars because it doesn’t meet even the most basic standards. Room Issues: From the start, we were given the wrong room, which had a dirty bathroom. After complaining, we were shown an even worse room before being moved to a slightly better one. However, the issues didn’t end there. The carpet in the room was never vacuumed during our entire stay, and the bathroom wall had dried residue from a previous guest’s toothbrush—evidence that it hadn’t been properly cleaned in months. Amenities: The Wi-Fi didn’t work at all, the TV was broken, and worst of all, the heating didn’t function. We spent the entire week freezing and ended up catching colds because of the unbearable conditions. When we spoke to the manager, they admitted that the heating was a problem throughout the hotel, but nothing was done to address it. Cleaning Services: The cleaning service was abysmal. They took our dirty coffee glasses but replaced them with new ones that were also dirty! Towels and sheets were often not replaced, and we had to keep asking for basic necessities like toilet paper. Only after contacting the booking platform did a housekeeper clean the room properly, but this happened just once in 7 days. Special Requests: I requested Prosecco and flowers for my friend’s birthday on December 2nd, and the staff assured me they would arrange it. Not only did they forget, but when I contacted the booking platform, they eventually delivered wine to the room—on December 6th, four days late. Conclusion: Union Hotel failed on every level. From unclean rooms and poorly maintained facilities to unprofessional service and complete disregard for guest comfort, this experience was a nightmare. I strongly recommend avoiding this hotel. It was a colossal disappointment and far from the relaxing vacation we had hoped for.