Hotel berhampiran NG Gemeente Garsfontein, Pretoria

More than 30+ years of visiting sun international hotels, this has by far been my worst experience. The front desk staff are dismissive and rude, I was not able to check in at 2pm as no rooms were ready as a result I had to make my kid sleep in the foyer. The room was not functional, blocked basin, shower not working. Its embarrassing that this is a sun international hotel, definitely not what I would associate with a luxury brand. I would never recommend staying there and I would never go back! Please vet your staff after all they are in the HOSPITALITY industry.

I recently stayed at The Capital Menlyn, a hotel I have visited many times during my business trips to Pretoria. I was pleased to return, as its convenient location and the variety of restaurants within the same secure compound have always been highlights of my stay. However, during this visit, I noticed some areas that need improvement. The gym was not well-maintained, with certain equipment requiring repair. Additionally, the rooms no longer seem to be maintained at their original high standard, which was disappointing. As a result, I am reducing my overall rating from 5 to 4 stars. While the hotel still has its advantages, I may consider exploring other options for my next trip.

The Menlyn Boutique Hotel offered an incredible experience. This place is a true gem. The food is amazing and the hotel property is beautiful with stunning art. They offer the best customer service I’ve ever experienced at a hotel. The staff seem to genuinely take pride in their work. Jafta, Shephard, and Digger went above and beyond. We won’t ever forget the experience here. We came all the way from the US and would love to return.

The pace is centrally located near businesses and food outlets. It gives an option of dining with them or choosing mulitiple resturants within a walking distance. It has a safe parking area and the rooms are comfortable and clean. There is fast WIFI. The staff is friendly and very helpful.

I booked my room through the Marriot bonvoy app, given that the hotel was transitioning to the Marriot brand. I booked a luxury room, city view with balcony. The first night I was kept awake by a nightclub opposite, and so the manager moved me the next night to another room, room 225, which was an internal room but no sofa, balcony or city view. But it was quiet. The room itself was spacious and clean enough, although the door looked like it had been jimmied at some point and the bed was oddly positioned next to it. Frankly it looks like it was at some point a store room that was converted, but still was clean and I was really only there to sleep. The issue came at check out when the staff wanted to charge me for the luxury room for the whole week, even when i challenged the lack of balcony and sofa. There was also no city view (it was an internal room and my view was an air duct). In fact this room does not exist on the Marriot booking app, which is not surprising because it is not a Marriot-standard room. Eventually the manager agreed a discount and kindly offered a bottle of wine. Other observations- we ordered a chicken club sandwich and fries the first day, they took 1.5 hours to arrive- we were told variations of stories like ‘chef is grilling the chicken’ or ‘toasting the bread’ or ‘building the sandwich’. I think you need to teach your chef to make a grilled chicken sandwich as I could have prepared a whole chicken dinner in that time. We had no water for a whole day, and instead of being upfront with when the water was coming back we were fobbed off, told it was filling the tank on several occasions when in fact the water had not returned. I get utilities can go a bit awry in ZA, just tell your staff to be upfront and say they don’t know. However we were offered a room to shower in, and a bucket of water to flush our toilets, so all was good in the end. Whilst I think the hotel itself is not a Marriot standard (yet) I do appreciate that between the excuses the staff was brilliant. I know I’m not an easy guest if my expectations are not met, but they remained calm and courteous and ultimately we were able to reach agreement. So I think your staff are definitely Marriot standard even if the hotel is not. A particular thank you to the student from the international hotel school, Lerato, who served us in the restaurant each night. She was great! So whilst I wouldn’t rate this hotel as a Marriot just yet, I think it has a lot of potential and so hopefully with a bit more care to the rooms it will be up to scratch.

I had a beautiful stay, the room is spacious, the bed is in very good condition, the staff us very friendly and the hotel is easily accessible to the train station and to university of Pretoria.

I was travelling to Namibia and used this hotel for an overnight stay. It is about a 35 minute taxi ride from Johannesburg airport at night. Almost all the distance was on a secure highway. The hotel is located in a very good location in Pretoria, next to a sports stadium. The central part of Pretoria was an easy 5 minute ride away. The hotel is in fact located in a complex with a sports stadium, restaurants, bars, shopping, grocery, and other amenities. It is very secured as it is cordoned of by fencing and security. The staff was pleasant, greeted me and smilingly gave me my room details. I had a beautiful clean room with fresh bedding, a shower, some amenities, and a good night's sleep. There was a nice sky bar with good late night food and music. It was nice sit in the bar and enjoy the Pretoria Skyline. There is a pool in the roof. Breakfast was a good spread. It was a nice experience at this hotel.

Great service but the system of exiting and entering the estate needs to be improved.

I wouldn't really have chosen this kind of hotel, as I prefer smaller and more family accommodation, but the place where I booked made a booking mistake and they placed me here. We struggled to find as the parking is not really close to the main entrance on ground floor. Nobody told us to drive 6 levels up... The rooms are standard and equipped with the essential. I didn't like the fact that they try to charge you 25R of parking every time you get a new ticket... I assume it is convenient for those wanting to stay in the middle of town, as it is quite centrally located. Not really found of the shopping mall atmosphere, but again, this is my personal opinion.

The staff was friendly, professional and very helpful.The hotel is very clean,the rooms are very spacious, breakfast was excellent and I enjoyed my time at the pool. I really enjoyed my stay in general and my car was parked safe for 3days while I was out of the country. Big ups...Those poly cotton bedding yoooh I slept like a baby, love it.We'll definitely come back.