Hotel berhampiran Rooihuiskraal Library, Pretoria

I think you must train some of your waters to be friendly and to learn to greet customers.The waitress who was working on tha monday morning did not greed us ,she just asked us what we wanted to eat and it took her about 30 min just to bring me hot milk and make some tea and when she brought milk it was not hot When we leave the dining she didn't even bother to ask if we enjoyed the breakfast or not.Another thing is that i did not enjoy supper .my advise is to call customers and find out what they prefer to eat so that you prepare before their arrival because at break fast i asked for fruit salad but it was not no there and that is my preference.

Great service, great staff

A comfortable hotel with smart, well laid out rooms. The room included a kettle with supplies of tea/coffee, a heater and a good sized tv. The public areas of the hotel were particularly lovely - the first floor lobby with a roaring fire led onto a cosy bar and a well sized restaurant that rustled up some decent food at short notice. Nice decoration too - such as the paintings of cricket grounds in the hallway leading up to the restaurant (quite appropriate as many rooms look out on Centurion Park cricket stadium). Overall, a good place to stay in the area.

When we arrived to check-in the lady at the counter couldn't access our booking which I had made on *********** and she made it seem as if this was our fault which was a bit frustrating. We had to wait quite a while until she was able to access it to confirm that I had already paid for the booking. The hotel itself was beautiful. The carpets in the bedrooms should be removed or updated as they are old and stained and spoils an otherwise lovely room! The biggest issue we faced was that the generator stopped working during our stay...mind you this was during a heatwave and the situation was handled poorly by staff. We had to go to our rooms early because staff was closing down the bar and outside area when loadshedding kicked in. They had no emergency lights at all to give to guests to use in the rooms which besides being unacceptable is also a safety risk. What if someone gets hurt or injured on your property in the dark? The staff had no response to anything except to say that they could not help us with anything and could not even look us in the eye. My parents who are in the 70s had to make their way up the stairs and be in their rooms with no lights available at all. The hotel is dark in general and with no lights on at all was not a pleasant experience. How were people supposed to use the bathroom as well in the dark? Staff should have also atleast made sure people had enough water as there was a heatwave with no aircons. Extremely disappointed that we paid to stay at this hotel and did not receive the general facilities we should have had and the attitude from the staff was unacceptable. Very disappointing to have paid so much for this experience

I stayed one night here on business in June. I was upgraded to a larger room as a Marriott Bonvoy Elite so that was pleasant. Unfortunately my rental car was broken into overnight in the hotel parking lot and items stolen from inside. The CCTV seems to have a blind spot where I was parked, and further blocked by a larger SUV. Hotel staff (particularly Nisha) were helpful and apologetic. They were able to get police on site very quickly to take a report, which enabled me to make my flight on time despite this issue.