Hotel berhampiran Wensleydale farm, Pretoria

When we arrived to check-in the lady at the counter couldn't access our booking which I had made on *********** and she made it seem as if this was our fault which was a bit frustrating. We had to wait quite a while until she was able to access it to confirm that I had already paid for the booking. The hotel itself was beautiful. The carpets in the bedrooms should be removed or updated as they are old and stained and spoils an otherwise lovely room! The biggest issue we faced was that the generator stopped working during our stay...mind you this was during a heatwave and the situation was handled poorly by staff. We had to go to our rooms early because staff was closing down the bar and outside area when loadshedding kicked in. They had no emergency lights at all to give to guests to use in the rooms which besides being unacceptable is also a safety risk. What if someone gets hurt or injured on your property in the dark? The staff had no response to anything except to say that they could not help us with anything and could not even look us in the eye. My parents who are in the 70s had to make their way up the stairs and be in their rooms with no lights available at all. The hotel is dark in general and with no lights on at all was not a pleasant experience. How were people supposed to use the bathroom as well in the dark? Staff should have also atleast made sure people had enough water as there was a heatwave with no aircons. Extremely disappointed that we paid to stay at this hotel and did not receive the general facilities we should have had and the attitude from the staff was unacceptable. Very disappointing to have paid so much for this experience

Staff very Friendly,Its is a nice venue. The food is excellent and good tasting. The rooms is very neat. They can upgrade the matrass, The venue is impressive and beautiful, and is affortable to stay there. Its is a pleasure to stay with Sleepover Lanseria

I stayed one night here on business in June. I was upgraded to a larger room as a Marriott Bonvoy Elite so that was pleasant. Unfortunately my rental car was broken into overnight in the hotel parking lot and items stolen from inside. The CCTV seems to have a blind spot where I was parked, and further blocked by a larger SUV. Hotel staff (particularly Nisha) were helpful and apologetic. They were able to get police on site very quickly to take a report, which enabled me to make my flight on time despite this issue.

I wouldn't really have chosen this kind of hotel, as I prefer smaller and more family accommodation, but the place where I booked made a booking mistake and they placed me here. We struggled to find as the parking is not really close to the main entrance on ground floor. Nobody told us to drive 6 levels up... The rooms are standard and equipped with the essential. I didn't like the fact that they try to charge you 25R of parking every time you get a new ticket... I assume it is convenient for those wanting to stay in the middle of town, as it is quite centrally located. Not really found of the shopping mall atmosphere, but again, this is my personal opinion.