Pioneer Inns

We booked a double room with an ensuite bathroom. Like most travellers, we reached Prince Rupert with a ferry from Port Hardy which arrives around midnight. We have been sending messages to the Hotel days before, two or three times, through Booking, to make sure we would be able to get the room at that late time. No response. We called them directly, no answer: I left a message on the answering machine. When we arrived, the receptionist handed us our keys and said we were in room 5. By chance, my partner was looking at the map of the room and realised room 5 did not have a bathroom, so I asked, would we have the bathroom as per our booking. "Oh, about that: you know, we've been trying to reach you to inform you that the room you booked was not available. All we have is a room with shared bathroom, we hope that will be ok." No, it was not ok. We were offered a 5% discount and at that time of night we didn't venture into looking for another hotel in town, which we obviously would have done if we had known in advance they were overbooked. No answer to our messages and surely no attempt to inform us about the room change, knowing that by arriving late we would be forced to accept whatever they had. On top of this, the structure is very old and looks nothing like the fresh rooms you see in the pictures. Nothing.