1 Hotel Hanalei Bay

Such a special and beautiful location, we look forward to our next visit. It just feels like home. Clean and comfortable and friendly staff.

Location is great. Beach is fantastic. Service at hotel needs improve from 3star to 5star, especially when charging 5 star rates.

Unreal property in a secluded place of Kauai. Service is excellent, rooms are spacious and clean Lots of activities to do on hotel grounds 10/10 !!

We had an amazing time. Thank you Fiona for your excellent customer service and to the management team. We will be back. Most beautiful hotel ever!

One of our biggest complaints is the lack of ice - The room comes stocked with a mini bar - great - (very small bottle of vodka is $165) there are NO ice machines anywhere. You have to email / chat / call for it to be delivered - More than half of the time we never received ice. When we did it was an hour plus to get a melting half bucket. We ended up buying ice in town several times. Item 2 - We were staying there for a week after already staying on the Big Island for a week - We saw they had laundry service - great! Add up the cost of a basic small load (charged by the piece) and it is $250 or more. We paid over $8000 for 6 nights - Even the most basic hotels have ice machines on each floor and washers and dryers for the guest's use. Item 3 - The last issue is the in-room coffee - they have a really nice espresso machine however the biodegradable eco coffee pods they give you are ALWAYS stale and it takes 3 pods to get half of a cup of barely drinkable coffee. The Four Seasons we stayed at prior had the exact same machines and unbelievable coffee and espresso - made with normal name brand pods. Overall it is a nice hotel with deficiencies that are so correctable with the slightest bit of effort and forethought during the recent remodel. On a brighter note - the valet guys were outstanding! They literally run to get your car and were worth a nice tip each time! We are definitely coming back to Kauai - but not to 1 Hotel Hanalei Bay

This hotel was absolutely stunning- from the views to the interior design we loved everything about it! We will definitely be coming back

Stunningly beautiful facility. Very new, clean, everything beautiful to look at, and amazing views. Took a star off because it is kind of a stuffy place. Some of the staff was super friendly, some seemed like they had their noses turned up and didn’t want to be bothered. Tried calling concierge multiple days in a row, never got through, no voicemail was set up. Asked for room advice, lady was really unfriendly and said the most expensive rooms are the best, and would you really want to come all this way and not have the best? Seemed like a tone deaf answer when some rooms are more than double the cost. The outside of the windows in the rooms need to be cleaned more often. They are dirty and makes for a hazy view. One of the most beautiful properties I’ve stayed at, but just didn’t care for the vibe of some of the people and staff there, so probably wouldn’t go back. Room tip: request a room higher and more towards the middle if you have a Mountain View. If you are low your view will be blocked by trees and landscaping by, and if you’re at the end you’ll be looking at a lot of empty fields. Towards the middle you’ll see a lot more ocean.

Nice enough place, good staff, but simply very expensive for what it was, so bad value for money.

Beautiful hotel with amazing views from everywhere. Room was small for the price and not put together in a way to store bags well. No screens allowed bugs to freely come in (they attached a leftover sushi roll in seconds!) The biggest change I would like to see is an overhaul of the menus in both restaurants. It would be nice to eat at the hotel and we tried, but the menus are strange and fairly unappetizing.