Hotel berhampiran First Baptist Church in America, Providence

Breakfast can be improved. Omelette and bread selection was awful Only exception was waffle and hash brown when they are given ( but is rare ). Also mattress on sofa bed was too thin and uncomfortable. Otherwise big room in a good location

I have been a Marriott Titanium member for 9 years. I believe that hospitality is the most important facet of hospitality for guests who stay at hotels away from their own homes: regardless of whether the guest is loyal or not. Unfortunately, I have found most hotel staff I have encountered to be inhospitable, and some of whom are tricky to work with. Thus, I recently decided to start writing short diaries/reviews for every hotel I visit (though it consumes my time) to hopefully provide some useful information for you and the hotel managers. My hope is that hotels continuously improve to try and become hospitable places with the purpose of serving their guests. In the end, my final evaluation (the number of stars) is heavily based on the quality of my interactions with staff as a loyal member. I stayed at the Providence Marriott Downtown for 3 nights (checked in on Sep 6 and checked out on Sep 9). I checked in around 7:00pm on September 6. Below are my views on good (+) and not-good (-) about this hotel. Good things: + The hotel is a few minutes walk to Brown University and downtown. + I communicated with my personal ambassador (Gabby) ahead of the stay and they managed to upgrade me to a hospitality suite, which is quite spacious. + Though the gym is quite small, it has essential equipment and is next to both the indoor and outdoor pools. The pools are quite nice. Not-good things: - The person who checked me in (I should have asked for the name: you can backtrack on who was at the front desk around 7:00 pm on 09/06) seemed to be nice but they lacked an important skill: telling me about the hotel. The person just gave me the key and that was it. A front desk should at least tell the guest where the gym is, where the club lounge is, where the elevator is, etc. I had to ask the person all these information! The person didn’t offer me any water either (I only saw this when I checked out when another front desk person provided another guest.): I am not sure what was going on as I am an ambassador and I do not think that they provide water to higher elite (there is NONE). It appeared to me that the person didn’t care, they just didn’t want to provide me anything! - The suite 559 that they gave me was very old: table, sofa, etc have a lot of stains. The windows, looking over a parking lot, are small and stained. The room really needs some renovation. When I checked in and opened a door of the cabinet under the TV, one of the hinges came off! I called the front desk about the door problem on Sep 6. I came back from work around 6pm on Sep 7, the door was still not fixed and I had to call them again. Only then somebody came up and fixed the door. Furthermore, the room was not cleaned when I was back at 6pm on Sep 7. - My personal ambassador (Gabby) told me that I could have breakfast at the restaurant as an ambassador, but the hotel did the opposite: they only allowed me to have breakfast in the M-Club lounge.

Tempat letak kereta yang selesa, agak bising di sebelah lebuh raya

Setiap kali saya pulang ke rumah ia adalah Penginapan yang Hebat !!!

Love the pillows! Comfy bed. Clean bathroom. Nice shades to keep room dark to sleep late! Plain no frills hotel....don't see the point in paying extra for fancy rooms, bathrobes,in house restaurant,etc. Reasonably priced and within 10 minutes drive to downtown Providence. I prefer a cooked breakfast so we went to KP Grill Winthrop St. Rehoboth. Mass....maybe a 10min drive,easy to get to from hotel. Highly recommend. We usually try different places but this was so good we went there every morning. Check them out. Also Seven Stars Bakery, took bread and pastries home from there. They have numerous locations around Providence. Also a nice Italian restaurant 2mins drive from hotel , MidiCi Italian... .Highland avenue . Added a few pics

Close to the Providence airport. A 12 minute drive away from Providence downtown and Brown University

We put my parents up here for a night as they live several hours away so they wouldn’t have to drive round trip same day. They loved it! They said the room was immaculate and the breakfast was one of the best they’ve had. They had everything they needed. I set it up so they wouldn’t need us to check in (we live not far from the hotel) and I will say customer service was excellent. My experience was extremely positive and we actually booked a room upcoming for my nephew as he is going to visit us soon. This was a great deal !!

Baru-baru ini saya menginap di Hampton Inn di Smithfield RI. Ini adalah percutian tempatan satu malam untuk saya mempunyai sedikit masa bersendirian, menyelesaikan kerja, dan berehat. Saya sering tinggal di Hiltons tetapi tidak di lokasi tertentu. Langsung dari kelawar saya dapati orang meja itu pemarah, pendek dengan saya, dan tidak ramah, Belum lagi bahawa ketika saya tiba, saya mesti menunggunya di meja kerana dia berada di luar, Setelah menetap di bilik saya, wifi tidak dapat diakses. Saya mencuba beberapa kali dan tidak ada isyarat yang cukup kuat untuk menghubungkan komputer saya. Bukan sahaja ini mengecewakan tetapi juga tidak membenarkan saya menyelesaikan kerja yang telah saya rancangkan. Bilik di atas saya terdengar seperti boling sepanjang malam sehingga tidur tidak dapat dilakukan. Pada waktu pagi tv tidak lagi berfungsi, Nampaknya ada pepijat dengan jam yang tertinggal atau sesuatu. Kemudian, semasa pergi, tidak ada seorang pun di meja untuk diajak bercakap - hanya kotak untuk memasukkan kunci bilik plastik anda untuk membasmi kuman. Secara keseluruhan, ia adalah penginapan yang sangat mengecewakan dan saya tidak akan kembali,