Hotel Renaissance di Providence

This is a wonderful hotel to stay at! We did our wedding block here at this hotel and everything was top notch. The customer service and Sue Gallogly were excellent, they treat their hotel guests right. Also, the location is great too. I highly recommend the hotel for a night stay or to use as a wedding block!

酒店是有年頭的老酒店，交通位置很好，離旁邊的mall,葯店都很近。酒店裡面有通道去商場，很方便。還有離RISD學校走路15分鐘左右。總的來説是不錯的。服務人員也很nice，衹要你要求，他們都會幫你解決。

It met my expectations but I realized that I overpaid for the room because I booked too early:(

Thermostat on cool setting was set to 68 degrees as room was 73. Woke up at 1am and the temperature rose to 77. Turned air cooler and auto-fan kicked in blowing air in excess of 85 degrees- quickly made the temp rise. Shut off the unit. Used the guidance to text to contact staff. No response. Did not call as that would have awoken my child. Text again to get guidance on finding the ceiling fan switch... no response. Finally found a panel of switches in the bedroom obscured by an oversized lampshade. I have never seen such an arrangement. Text again at 7:30 in the morning. No response. Finally after 8 someone sent a message that they would send up engineering to look at the situation. Great thanks. How timely of you. Two days later and still no response or apology from management. For a 4-star hotel I expect anything better than what was provided.

We stayed here for one night to attend my brother’s graduation ceremony at RISD. The hotel is conveniently located and very clean as its a new facility in the town. Staff were friendly and helpful. Would recommend people to stay.

For the cost per night of this hotel ($450 per night for the 1 King Bed room) I was expecting something nicer and roomier. The room had no closet/dresser to store clothes nor did it have a full length mirror or a safe, which feel like standard things to expect in a room, especially one being marketed as “more boutique/upscale” for this area. The shower situation in the bathroom is quite annoying. It is a narrow, stall style shower, but instead of having a glass door, there is a thin bath curtain that sticks to your body the entire time. Also, since there is no tight seal, water gets absolutely everywhere. The front desk/check-in receptionist was not from the area and was not able to provide any bar/restaurant recommendations when asked. It would make more sense to place people familiar with the area in customer facing roles. Lastly, we checked into our room Saturday afternoon and when we left the next day (late morning) the trash was in the same spot, unattended to. Both discarded items in front of various rooms and large contractor style trash bags that clearly came from Housekeeping/Janitorial staff etc. The smell and visual left little to be desired. Next time I am in Providence I would choose to stay elsewhere.

Very beautiful hotel. Services met. Comfortable sheets and robes.

The hotel is very conveniently located with great service. Room is quite sizable and food quality is pretty good.

I have been a Marriott Titanium member for 9 years. I believe that hospitality is the most important facet of hospitality for guests who stay at hotels away from their own homes: regardless of whether the guest is loyal or not. Unfortunately, I have found most hotel staff I have encountered to be inhospitable, and some of whom are tricky to work with. Thus, I recently decided to start writing short diaries/reviews for every hotel I visit (though it consumes my time) to hopefully provide some useful information for you and the hotel managers. My hope is that hotels continuously improve to try and become hospitable places with the purpose of serving their guests. In the end, my final evaluation (the number of stars) is heavily based on the quality of my interactions with staff as a loyal member. I stayed at the Providence Marriott Downtown for 3 nights (checked in on Sep 6 and checked out on Sep 9). I checked in around 7:00pm on September 6. Below are my views on good (+) and not-good (-) about this hotel. Good things: + The hotel is a few minutes walk to Brown University and downtown. + I communicated with my personal ambassador (Gabby) ahead of the stay and they managed to upgrade me to a hospitality suite, which is quite spacious. + Though the gym is quite small, it has essential equipment and is next to both the indoor and outdoor pools. The pools are quite nice. Not-good things: - The person who checked me in (I should have asked for the name: you can backtrack on who was at the front desk around 7:00 pm on 09/06) seemed to be nice but they lacked an important skill: telling me about the hotel. The person just gave me the key and that was it. A front desk should at least tell the guest where the gym is, where the club lounge is, where the elevator is, etc. I had to ask the person all these information! The person didn’t offer me any water either (I only saw this when I checked out when another front desk person provided another guest.): I am not sure what was going on as I am an ambassador and I do not think that they provide water to higher elite (there is NONE). It appeared to me that the person didn’t care, they just didn’t want to provide me anything! - The suite 559 that they gave me was very old: table, sofa, etc have a lot of stains. The windows, looking over a parking lot, are small and stained. The room really needs some renovation. When I checked in and opened a door of the cabinet under the TV, one of the hinges came off! I called the front desk about the door problem on Sep 6. I came back from work around 6pm on Sep 7, the door was still not fixed and I had to call them again. Only then somebody came up and fixed the door. Furthermore, the room was not cleaned when I was back at 6pm on Sep 7. - My personal ambassador (Gabby) told me that I could have breakfast at the restaurant as an ambassador, but the hotel did the opposite: they only allowed me to have breakfast in the M-Club lounge.