Hotel berhampiran Església de Sant Pere d'Os de Civís, Province of Lleida

The location of the property is excellent and an easy 10 minute walk into Vielha with plenty of parking. It is an old fashioned property and the outside could be tidied up, it does look a little depressing but the style of the building doesn’t really help. Inside reception is airy and modern and check in was quick and easy. Lifts are available to all floors. The aesthetics elsewhere are very dated and are worn, for example the corridor carpets are threadbare in places. The bar area though is airy, light and comfortable, as was the dining room. These remained largely empty though and as such there is no ambience or atmosphere, but this isn’t the hotels fault if they are not used. Outside and terrace and pool was a nice addition as we had fantastic weather. The room was relatively small and quite dark (because of the style building) but it was perfectly adequate and we had a fairly comfortable three days. The bathroom was perfectly acceptable also and the shower was good, albeit make sure the shower curtain is in and fully across. The bathroom hairdryer was slightly melted which was a little concerning so I didn’t use this. The other improvement definitely needed was the towels as they were thin and rather frayed round the edges in places but the toiletries included were really good. The room cleanliness could have been slightly improved, only in that there were cobwebs in the bathroom and dust over the floor under the desk, but otherwise the housekeeping was fine. We had breakfast one day and I felt it very good value for 12€. The drinks in the bar were very reasonably priced and Mario was lovely! The staff we encountered were all friendly. There was a steamer iron available at reception but there is no kettle in the room which could be a big improvement and is a facility I would definitely expect to have available in a stated four star property. Overall, yes this property is dated and rough around the edges; I would not agree it reaches the four star standard however for the price we paid I didn’t feel it unreasonable and for our needs on this occasion it worked fine so providing you want just a pit stop and are getting out and about you’ll be fine but don’t expect luxurious surroundings or facilities. A reasonable budget accommodation is how I would summarise this hotel, but we had a perfectly pleasant stay.

This is probably my favourite Parador hotel, perhaps my favourite hotel period. With fantastic views, great rooms, a spa and really good food (breakfast and dinner!). But it's not just that. The staff are brilliant, not just the receptionists, but everyone from the cleaners and maids, to the waiters and everyone else who works there.

La estancia ha sido genial desde la recepción, el servicio de desayuno y de la cena. Tienen una piscina La habitación con vistas a la muralla, la cama muy cómoda, el baño amplio con ducha, El desayuno hay variedad, huevos fritos, bacon, embutido, fruta yogures y cereales. Reservamos media pensión, y escogimos la cena, tienen tres primeros y tres segundos a escoger Probamos de postre un Filiberto que es un helado de nata con yogurt y grosella es un postre típico del Pallars

Fuimos a una competición sub 16 de atletismo y nos encantó el hotel al 100%. Personal súper amable, todo nuevo y en perfecto estado de limpieza, habitaciones grandes y modernas, desayuno súper completo y variado por solo 8 euros. Precio bastante asequible. Volveremos seguro.

The welcome from reception was indifferent and not particularly friendly. There was no welcome drinks voucher and again no porters. I must have been given one of the noisiest rooms in thr hotel, just above the back door, where every night at 11.15 the truck reverses in (beep beep beep) to collect the rubbish,with all the commotion that accompanies bin emptying. Then early in the morning a truck arrives with all the beers and supplies needed by the hotel. Not a recipe for peaceful rest. Avoid room 210 if offered. The parking is a nightmare to find, through area where dozens of males are just hanging around on corners, which is not a comfort. The bed is glorious and the pillows superb. The room is spacious and calm except for the commotion already described. The restaurant staff are fast and work hard but the menu is far from exciting and the food not particularly tasty. On reflection one night would have been enough here. We will not visit here again. On to Aigua Blava next - hope it’s better.

La habitación aceptable, pero la sorpresa viene después. Reservé en abril, y en pricipio pagué al momento. Me salía que todo okey. Llegue al alojamiento y pregunté si faltaba algo. Me dijeron qud todo okey. 1 mes después, recibo un extracto del banco de casi 200€ y nosabia de que. Total, bloqueé mi tarjeta. Días despues se ponen en co tacto conmigo desde el hotel, dicie do que no he pagado, que mi tarjeta era fraudulenta. Total, el gasto de 200e era de ellos, que me cobraron 3meses después. Se ve que me habian ”bloqueado ” el dinero en lugar de descontarmelo. Pongo en conocimiento esto a la directora y, después de varios correos, finalmente me ofrece un misero descuento de el 10%. Yo estube sin tarjetas 2 semanas, pero ella solo me ofrece un 10% de desciento. Fatal. No recomendo este hotel.