Hotel berhampiran Mount Pellegrino, Province of Palermo

We spent a week at the beautiful Villa Igeia in October / November with our adult children. This place is incredibly special and we had a wonderful time. The property is stunning. It exudes old school glamour, overlooking Palermo harbour and the sea. We spent many languid breakfasts and aperitivo hours on the terrace. The service is truly second-to-none. Everyone who works here - without exception - is friendly and warm and super helpful. The food and drink is delicious. The Villa also has a a beautiful pool, situated next to the ruins of a Roman temple and a well-appointed gym which we used every day. There are tennis courts and also a spa (we didn’t get round to using these). We enjoyed two excursions organised by the Villa/ one to Cefalu and a vineyard and one to a cooking class in Palermo (preceded by a tour around the Ballaro food market). Both were excellent. We had the company of Francesco, a local driver both days and for the cooking class (which was excellent - see my review below) a local student Rihama escorted us. Both were very professional and charming and we were confident we were in good hands. I hope to return - we have completely fallen for Villa Igiea and Palermo. Thank to all the staff for a wonderful stay.

What could have been a great end to an amazing trip ended up a disaster that the hotel could have easily been proactive and avoided on many levels. When we arrived our room air conditioning compressor was turning on and off every 30 seconds. This did not start after we checked in, this was happening before we arrived. The room was uncomfortably warm, the ac was not working property. The repairman arrived after 5pm. When we returned from dinner we noted the compressor was still turning on and off every 30 seconds, but the room was cooler. We were trying to determine how to sleep with the constant on off of the compressor. Then we noticed flies in the room. There were no windows open, they were coming from the ac ducts. They were not house flies, they looked like flying termites. We began to kill the flies thinking there must be a finite number of them. We were wrong, they kept coming. Too many to kill, too many to sleep with. This is all happening between 9pm and 10pm, 10 hours after we arrived. The woman on duty contacted management and conveyed that we would not be charged for one night and that they arranged for us to go to another hotel. At approximately 10pm we packed up our things, vacated the room and walked to the hotel. The next morning we walked back with our things at 7:30am in the rain. We stored our bags and left for a tour of Palermo. There was one room available for us when we returned. We checked in and found that the room did not have a balcony. The window facing the road did not latch, the closing mechanism was faulty and did not close tight. The road is noisy with cars and pedestrians until late into the night, like 2am. Having a window that closes tightly is important. We did not feel the room was an upgrade, and would not have expected to pay more for any room we had to move to from the one we reserved. When we checked out there was no mention of a credit for the room we had to vacate at 10pm and move to another hotel. There was no understanding from the woman who checked us out as to what had transpired, nothing. We were asked to contact you. Why wasn’t this dealt with so that we were not inconvenienced by having to contact you after our return home, and spending 30 minutes going back and forth with the woman checking us out? We expected to receive a credit for the night we were not able to occupy our room, as we were told by the night manager the evening of the incident, and we were not expecting to pay for a hotel that we had to move to due to nothing we caused. You responded ”it was a surprise to us as well, but this is probably the disadvantage of being surrounded by a wonderful garden.” A bad ac compressor and dozens and dozens of flies coming out of the ac duct into our room when we are ready to go to bed had nothing to do with your garden. Based on the multiple issues with the room, and how the credit we were promised for one night stay was ignored and brushed aside is bad management. I would not return and do not rec

酒店可以説是西西里島的豪華酒店了，本來訂的不是這家酒店，因對原來在攜程訂的酒店極不滿意，臨時決定改到這家酒店，才不至於在西西里島的度假受到太大的影響，但也額外支出了一大筆費用。

空港からバスでポリテアマで下車して歩いてホテルに行きました。 パレルモはバスが便利なので滞在中乗り放題のバスチケットを買って行動していました。 ホテルからバス停が近く便利でした。 ホテルは築年数が経っているので古い感じはありますが、特に困ることはありませんでした。 部屋も広いしバルコニーがある部屋だったので、嬉しかったです。 朝食はフルーツが色々あって良かったです。 もし、ホテルに注文することがあるとすれば、ミニバーは空にして欲しいです。 特にミニバーのピーナッツは乾燥でパッケージが剥がれてて、手を付けた物が入っているのかと思いました。 基本的には満足しています。