Pengguna Tetamu
31 Januari 2023
I have stayed at this Springhill Suites multiple times over the last four years. Pre COVID the rooms were cleaned daily, hot breakfast (decent assortment), WiFi, etc. I stayed twice during covid, but I knew they were not cleaning rooms or serving breakfast. Now I feel like the owner is taking too many cost cutting measures to the detriment of the traveler. A lot of hotels have gone back to cleaning rooms and serving hot breakfast. The rooms are not cleaned unless requested. Breakfast is some boxed cereal, pre-packaged quiche or some sort of bagel with what looks like an egg and a piece of cheese and yogurt. If you run out of anything in your room you either have to call and request it or walk down to the front desk. I quit making coffee in the room, instead I walked down and got some out from the breakfast area. Need new towels, you have to go and get them. These all seem menial. but you start to notice these type of items and realize what you are paying stayed the same but the "extras" are not there. The ice maker on the second floor was not working. The door to the pool wasn't working. Even the TV remotes are horrible, you literally have to press the buttons 3-4 times to change the channel or volume. I didn't even bother signing into Netflix the remote is trash. I have no idea what has happened to the WiFi, maybe it was our room, but the WiFi is terrible. It would cut in and out all of the time and the speed is terrible. Next time I am in Provo I will find a different hotel.
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