Hotel berhampiran Ptak Warsaw Expo, Pruszkow County

The hotel is close to the airport and the price is very reasonable. The only problem is that there is no direct bus or shuttle bus to the airport which means it will take you about 20 min to get to the airport. Others are very satisfactory.

Komunia 2020 w Hotelu LORD. Jedzenie OK, wystrój sali OK. Jednakże mimo ustalonego wcześniej z menadżerką hotelu menu podano sałatkę z zestawu tańszego mimo że zakupione zostało menu droższe. Ponadto osoba obsługująca imprezę podała dzieciom nie tę zupę, która była ustalona wcześniej (dopiero po zwróceniu uwagi przyniosła reszcie dzieci właściwą zupę). W połowie przyjęcia osoba obsługująca podchodziła do gości bez maseczki!!!! Po zakończeniu przyjęcia policzono za parking inną kwotę niż była ustalona za samochody (próbowałam to wyjaśnić w recepcji ale Pani stwierdziła że nie wie, o której godzinie samochody wjechały, mimo że przy wjeździe pobiera się bilet parkingowy dlatego nie może mi policzyć tyle ile było ustalone w umowie przyjęcia (dodam że w umowie stawka za parking była dzienna a nie godzinowa.....) Kolejny minus - za opłaty za alkohol. Z Panią menadżer od eventów ustalone były kwoty za wniesiony na przyjęcie alkohol, przy rozliczeniu Pan Kierownik zaczął liczyć również butelki win bezalkoholowych (które wcześniej miałam ustalone z Panią menadżer jako niepłatne) i gdy zwróciłam na to uwagę Kierownikowi to stwierdził że Pani menadżer nie zna się na tym i nie powinna tak ustalać. Mnie jako klienta nie powinny obchodzić wewnętrzne potyczki pracowników hotelu, nie wygląda to profesjonalnie. Podsumowując - więcej minusów niż plusów. W planach miałam zrobienie kolejnej imprezy rodzinnej w tym hotelu ale po przyjęciu komunijnym stwierdzam że było za dużo odstępstw od ustaleń i prób naciągnięcia mnie na dodatkowe koszty:( Szkoda bo spodziewałam się więcej po 4gwiazdkowym hotelu, a przynajmniej po jego obsłudze (oprócz kucharza ,który spisał się na medal).

Great quiet place close to the airport. Ideal for people who need to spend a night before the flight. Airport is 15 min public transport ride away. Hotel provides breakfast but there is McDonalds nearby as well. The room had an aircon to quickly warm up the space

Bit of a disappointment, to tell the truth. Hotel seems relatively new, and room has some indicators of an attempted make over (e.g. closets looked just installed). However the rest feels dated and not well maintained. Photos on their web site / booking platforms much better than reality. Close to Fabryka Norblina - the only reason for booking - but surely never again. On top of that - the filthiest bathroom I've seen for ages (see photo) :((, with a tribute to ”ifixit”mems... Silver lining - there was a great extremely enthusiastic and friendly guy at desk during checkout, helped with everything (including a bit of quest to locate and get to underground parking). Again only to be replaced by an indifferent lady the next morning...

Great hotel in the new are of Warsaw. But there are metros and train a block away that can get you to old town. The hotel is amazing with amazing facility. The only down side is that the gym wasn't working the day I was there. The main machine was broken.

Absolutely exceptional! Excellent staff members! Great breakfast options and perfect location!

Cleanliness and order every day, the presence of a hair dryer in the shower, comfortable and high-quality gel / shampoo in the shower and soap in the toilet, high-quality toilet paper. Comfortable mattress, comfortable and stylish beds, modern interior throughout the hotel, shower and toilet in the room, delicious breakfast, the staff speaks Russian, Polish, English, convenient location in Warsaw

Hotel ok, jedyny minus za brak możliwości zakupu wody w nocy :( przyjrchalam bardzo późno,miałam tylko jedna butelkę wody, Pan w recepcji nie miał możliwości sprzedaży ale z litością dal mi małą butelkę.

So hard to write a bad review during pandemics, when so many hotels and apartments are in difficult situation. However I feel obliged to warn other travellers. Let the great dissappointment that I experienced be a warning sign. I made the reservation in Platinum Residence Mokotow, for the night from 6.11.2020 to 7.11.2020. Reservation was confirmed and the payment on my credit card was blocked. When we arrived to the accommodation, the lady at the front desk required me to present physical credit card, that I did not have with me. I offered to make a contactless payment by telephone but it was refused. Cash payment was refused as well. There was not even the slightest effort or good will to try to resolve the problem. The only answer I heard from the reception personel (and later from the manager) was ”it is our rule, we can not check you in, it is our rule and it was clearly stated in the reservation”. Thus we were left with no option to check in (20:30 and it was raining outside, we were after more then 4 hours of driving). We left the accommodation and called the assistant at the portal that we made the reservation. He called the accommodation and latter informed me that they finally agreed to accept cash payment. Immediately we went to the Platinum Residence Mokotow but the reception was closed and there was no one present to check us in. As it was getting late, I had to book another place for that night where we managed to check in without any problems. It was possible to make a contactless payment by telephone. If you are looking for potential problems go to Platinum Apartments Mokotow. It is really hard to find such bad customer service and rude treatment in hospitality industry nowadays. If you want to sleep well at night go for other places. Fighting with your accommodation managers is the last thing one would like to do when travelling. By the way, it was not against their rules to charge my card for the accommodation service they did not provide.

book this hotel for my early flight the next day. It was very close to the airport and the room size was pretty good! The hotel will help book a car to take you to the airport, and the hotel will pay for it. This is very nice and friendly policy! If you want to go to the airport conveniently, it will be a good choice.