Hotel berhampiran Tężnia Solankowa w Parku Żbików, Pruszkow County

Komunia 2020 w Hotelu LORD. Jedzenie OK, wystrój sali OK. Jednakże mimo ustalonego wcześniej z menadżerką hotelu menu podano sałatkę z zestawu tańszego mimo że zakupione zostało menu droższe. Ponadto osoba obsługująca imprezę podała dzieciom nie tę zupę, która była ustalona wcześniej (dopiero po zwróceniu uwagi przyniosła reszcie dzieci właściwą zupę). W połowie przyjęcia osoba obsługująca podchodziła do gości bez maseczki!!!! Po zakończeniu przyjęcia policzono za parking inną kwotę niż była ustalona za samochody (próbowałam to wyjaśnić w recepcji ale Pani stwierdziła że nie wie, o której godzinie samochody wjechały, mimo że przy wjeździe pobiera się bilet parkingowy dlatego nie może mi policzyć tyle ile było ustalone w umowie przyjęcia (dodam że w umowie stawka za parking była dzienna a nie godzinowa.....) Kolejny minus - za opłaty za alkohol. Z Panią menadżer od eventów ustalone były kwoty za wniesiony na przyjęcie alkohol, przy rozliczeniu Pan Kierownik zaczął liczyć również butelki win bezalkoholowych (które wcześniej miałam ustalone z Panią menadżer jako niepłatne) i gdy zwróciłam na to uwagę Kierownikowi to stwierdził że Pani menadżer nie zna się na tym i nie powinna tak ustalać. Mnie jako klienta nie powinny obchodzić wewnętrzne potyczki pracowników hotelu, nie wygląda to profesjonalnie. Podsumowując - więcej minusów niż plusów. W planach miałam zrobienie kolejnej imprezy rodzinnej w tym hotelu ale po przyjęciu komunijnym stwierdzam że było za dużo odstępstw od ustaleń i prób naciągnięcia mnie na dodatkowe koszty:( Szkoda bo spodziewałam się więcej po 4gwiazdkowym hotelu, a przynajmniej po jego obsłudze (oprócz kucharza ,który spisał się na medal).

So hard to write a bad review during pandemics, when so many hotels and apartments are in difficult situation. However I feel obliged to warn other travellers. Let the great dissappointment that I experienced be a warning sign. I made the reservation in Platinum Residence Mokotow, for the night from 6.11.2020 to 7.11.2020. Reservation was confirmed and the payment on my credit card was blocked. When we arrived to the accommodation, the lady at the front desk required me to present physical credit card, that I did not have with me. I offered to make a contactless payment by telephone but it was refused. Cash payment was refused as well. There was not even the slightest effort or good will to try to resolve the problem. The only answer I heard from the reception personel (and later from the manager) was ”it is our rule, we can not check you in, it is our rule and it was clearly stated in the reservation”. Thus we were left with no option to check in (20:30 and it was raining outside, we were after more then 4 hours of driving). We left the accommodation and called the assistant at the portal that we made the reservation. He called the accommodation and latter informed me that they finally agreed to accept cash payment. Immediately we went to the Platinum Residence Mokotow but the reception was closed and there was no one present to check us in. As it was getting late, I had to book another place for that night where we managed to check in without any problems. It was possible to make a contactless payment by telephone. If you are looking for potential problems go to Platinum Apartments Mokotow. It is really hard to find such bad customer service and rude treatment in hospitality industry nowadays. If you want to sleep well at night go for other places. Fighting with your accommodation managers is the last thing one would like to do when travelling. By the way, it was not against their rules to charge my card for the accommodation service they did not provide.

Das Hostel liegt wirklich super und direkt an der Altstadt. Die nächste Bushaltestelle ist etwa 200m entfernt. Bis Warschau Centralna läuft man etwa 40 Minuten oder man nimmt eben den Bus oder die Metro. Das Personal ist sehr freundlich und hilfsbereit. Man bekommt Tipps zum Essen und zu Aktivitäten. Zudem wird vom Hostel mittwochs bis sonntags abends immer Programm angeboten. Im Garten/Terrasse kann man leicht andere Reisende kennenlernen. Wir waren in einem Doppelzimmer und das war eigentlich echt schön. Es war sauber und hatte einen Schrank und Dusche und WC. Leider war der Wasserdruck im dritten Stockwerk sehr gering und die Matratze schon etwas durchgelegen. Essen gibt es im hostel abgesehen von snacks nicht, dafür aber einige Getränke. Die Küche ist sehr sauber und hat weitgehend alles, was man braucht. Ebenfalls hilfreich ist der Aufzug, wenn man Gepäck mitbringt. Alles in allem trotz der zwei kleinen „Mängel“ sehr zu empfehlen. Ich würde es wieder buchen.

Don't make a mistake I made and don't stay at this hotel; I have experienced truly spartan conditions for £61 per night. The basic room here is more basic than a hostel in Cambodia; for this price you get a microscopic room where you feel you might suffocate at any minute; a bathroom has glass features all over so you can be seen from across the street while you are taking a shower. There is no kettle, no tea or coffee, no tissue, no fridge, no glass to use for your own drink that you may have brought from the shop. Reception staff were cold and formal with no pleasantries whatsoever. I am appalled how a hotel can charge the above amount for literally nothing other than a bed. This is my fourth time in Warsaw and all previous accommodations were brilliant; I can honestly say, this hotel is beyond awful;

The hotel is close to the airport and the price is very reasonable. The only problem is that there is no direct bus or shuttle bus to the airport which means it will take you about 20 min to get to the airport. Others are very satisfactory.

I do not recommend this hotel because of its staff. I booked 4 nights and messaged them upfront that I needed a quiet room because I had an exam I needed to study for. After 1st day they started drilling, I called and talked to a manager and she told me that I should have read before on their website that they have renovations and will not stop. This is outrageous to take the money, read my request and do nothing... Trip.com helped me with this matter and Novotel stopped drilling for a while and compensated me with a 150 Zl voucher after I had to wait again because of Novotel's awful staff, and Novotel told me they will reimburse my 2 breakfasts and this never happened (they lied to me as I can see). Otherwise, the hotel and room were clean.

Stayed here during the pandemic mid July. Takes the pandemic very seriously. Mask wearing enforced. Sanitizer everywhere. This was important for us as one of us had an operation while here. Wifi has different connections depending on what area of hotel you are in. 1 for room, 1 for hotel area, 1 for bar. We had no problem video calling and binging on netflix. Staff are lovely, rooms and hotel very clean. Food is lovely in the restaurant. Breakfast is what you expect. Eggs, sausage, bacon, cold ham, cheese, tomatoes and some polish choices. Pastries & rolls, variety of teas & coffees. Uber will deliver to the hotel room door. (We weren't venturing too far from the hotel). I'd definitely recommend a stay here. No housekeeping during pandemic (suited us and dont know if we asked would they clean the room), everything that isnt essential is removed from the room but a quick call to reception and they have whatever you want to your door. They are that fast, dont take a quick trip to the bathroom, you wont have time. They are at your door in lightening speed. Its impressive. You leave your rubbish or dirty towels etc outside the room door and the staff collect them. Used taxis to get into Warsaw (afraid to get on the bus or metro due to surgery) cost about 10e. Great social distancing. The Polish are definitely taking the pandemic seriously. Felt safer here than at home.

Hotel is in quiet street, with good public transportation to city center. We had so called Superior room, it was very clean, with comfortable bed and good bathroom. Soap and shampoo in refillable bottles, ok towels (could be nicer). None soap bars or lotions. Little fridge (ours barely worked), microwave, tea kettle, no coffee maker. Tea bags and instant coffee in the room as well as basic dishes. Water bottles in the room as well. AC works great. Very good breakfast, staff overseeing breakfast room does not like to smile but cleans tables efficiently and quickly. We wish there was access to NETFLIX (using our own account), TV service is very poor, not much beyond bunch of TVP channels, Polsat, basic TVN - No TVN 24. Not much to do in hotel at night since there is no restaurant or bar and again TV programing is poor. I am not sure if I would choose this hotel again because of tv choices and maybe lack of restaurant.

---- SCAM ALERT ------ As airline crew I stay at 60 + hotels a year And I will advis you to stay away from Platinum Residence if in Warsaw. The charged our account without notice. Reason : some make-up on towels No information at all.. just withdrawal the money for your account. The could write anytime to us via the booking information... But nothing... The just withdrawal you money😨😨 As a traveller I strongly advis you to find another place when in Warsaw in Poland. ----SCAM ALERT !!!---

Four Points is a few minutes ride by the Tram from downtown Warsaw. It's quiet and clean. Breakfast is around 18.00 USD, but it's a buffet and quality meal as well. Room was clean amd well kept.