Hotel berhampiran Galeria HMH S.L., Puerto De Andratx

Had lovely time at the hotel. The staff is very friendly and helpful. Great variety at breakfast, gorgeous desserts at dinner. Proper coffee at breakfast was a very pleasant discovery. Loved it. Will come back!

I can’t tell you how much I loved this hotel. We arrived on a busy Wednesday lunchtime - the gentleman that checked us in was so completely lovely and friendly and took the time to tell us all that we needed to know about the hotel. One of our two rooms was ready early, which was so appreciated as we had been up since 12 the night before, they had also allocated two rooms together which was fabulous as I was travelling with my daughters. The rooms are spotlessly clean and the beds comfortable. You also get the mini bar free on the first day which is great. Everyone we encountered at the hotel was lovely and friendly and had a smile. The lady who greeted us at breakfast was lovely, the breakfast restaurant isn’t huge but it absolutely has everything needed and the food was all fresh. The guys on the bar that we met at the end of the day when we came back tired from exploring Palma were so lovely, they made the most fabulous cocktails and even recommended which one my daughter should try. I would stay at this hotel again in a heartbeat . It is in a fabulous location and it’s immaculately clean. A fabulous 48 hours in Palma/thank you so much 💫

Lovely hotel...although we arrived in a wind storm and the noise in the hotel corridors was loud and rather spooky! Everything calmed down the next day and we enjoyed all the pools, cocktails and spa facilities. Breakfasts and dinners both excellent, car hire really easy (although we asked for the car to be changed as the air conditioning had broken) and there was no sat nav, so it was back to good old map reading! Rooms comfortable and slightly snug. The only downside was our welcome - or lack of it - from a stout, middle aged lady dressed in black, who was miserable, unhelpful and did not create the great first impressions we all hope for when we arrive at a hotel. 10 out of 10 to Monica who helped us with our taxi back to the airport and also the front of house porter who was lovely and picked us up in the free shuttle bus to Paguera. Would we go back? Yes we would

Hit and miss I will find this review quite difficult to write as the Cupido has many good points, but, unfortunately for us, I think the negative aspects just about outweighed the positives. The main asset the hotel has is its staff who are hardworking and happy in their roles and constantly engage in a cheerful manner with guests throughout the day... they really are fantastic and a credit to the company. There are little touches that are very pleasing such as for the first welcome drink they don’t just offer you a watered down orange juice or 1/2 inch glass of wine but more or less anything you want from the bar (obviously within reason) such as tea, coffee, glass of wine or full pint of beer... good start! When by the pool or roof terrace the lovely staff will come round and offer you free slices of cold water melon to cool you off a bit... all thoughtful gestures. The rooms appear to be very hit or miss, we started with a definite 'miss' initially with a tiny dark room (no balcony) tucked in the corner of the building with a very small single window looking out onto the blocked out side of someone’s balcony about 3ft. away (see photos) - the bigger window to the right wasn’t ours. Admittedly we booked a room without balcony as we had no choice when booking with Jet2, however, Jet2 don’t appear to charge extra for a balcony room anyway - it was just that they had none left - so this shouldn’t really have affected what room we were allocated. But this is where the lovely staff come into play again, between the manageress Carlota and the lovely receptionist Paula, after 2 nights they managed to swop our room to one that still had no balcony but was bigger, brighter, floor to ceiling window with superb sea view... what a difference! We were 2 weeks half board so you would have thought they’d have put someone that was only staying a few days on B&B in the first room to save us the embarrassment of having to ask to move. We would have been really miserable in that dark room for the whole fortnight. We were half board and are by no means fussy eaters but we thought the evening meal choice very limited even for a small hotel. There was literally one meat, one fish, one pasta and one grill station choice - none of which were very appealing. There isn’t even the choice of something like pizza which is usually on every hotels menu. These were accompanied by a choice of one vegetable and one style of potato. Even my partner who will hoover up anything didn’t enjoy any of the evening meals. But to counteract that the breakfast was okay and the morning machine coffee was the best I’ve had in a long time. As I say hit and miss. The communal areas of the hotel are lovely and everywhere is spotless but, as others have stated, it is in a rather noisy area (even in low season) with street bar music finishing after 2am., people shouting in the street in the early hours and the glass and bin wagons making an awful racket around 6am. which isn’t very condu

4 star rating overall from me. There are imperfections, but I wouldn't read too much in to some of the recent very negative reviews. Located at the far end of Magaluf, towards Cala Vinyes, but within 10 minutes or so walk of the ”bright lights” of the ***** if wanted. I caught public bus A11 from the airport which takes around 40 minutes and drops less than a 10 minute walk away - all for the princely sum of 6.75 euros (that becomes cheaper if you tap on and off using a contactless card - but mine wouldn't work). A taxi is c. 50 euros. The beach is only a couple of minutes walk away out of the front door, albeit the slope / steps are quite steep and, not untypically for Spain, it appears the last couple of steps were never properly finished so have to be exited sidewards. We were a group of middle aged lads, occupying three rooms, one in block 2 (above reception) and two in block 1. The rooms varied but were all clean and tidy, TVs had a choice of UK channels, and (large refillable type) shampoo and shower gel were provided. My mini fridge was fully stocked (water, beer and soft drinks), but the other two rooms weren't (maybe because I'm a Hyatt club member and booked directly?). My safety deposit box needed a new battery that I had to follow up on day 2 for it to be fixed (they wanted me to be present to fix it). This hotel, that I suspect was born from amalgamation of 2 or maybe even 3 hotels, tries to be all things to all people - with clients ranging from young families with children, through couples, groups and the retired. It is large, with multiple pools, and a choice of food and drink venues were available (noting recent reviews about a slow start to the season, low occupancy and limited choice etc). Late afternoon check in was smooth and efficient for me, but I appreciate if bus loads arrive at the same time it could be lengthy. We were all inclusive and food and drink was generally good, albeit as others have noted, you need to keep an eye on things being fully cooked - we had to waste some under cooked chicken. Labelling was also an issue with some missing and others confused - baked beans labelled as ”small black pudding” being an example. See sample menus from Tapas and Burger ”Market Street” venues. We were able to use these ”specialities” at leisure, but I suspect they might be limited or need to be pre-booked in high season. There are some anomalies about what drinks are included - some cocktails are and others aren't. For example, Mojito is extra? The entertainment during our stay was mixed. The (newly arrived) team work hard, but things weren't perfect - the promised music quiz on our last night wasn't delivered for example. That said, the live singers weren't bad. We had a Beatles tribute band, and 90s retro live singers. The pools aren't heated, but were fine once you got in - the weather being mid 20's and sunny when I was there (9th to 13th May). Be aware pool towels need a 10 euro deposit, that can only be reclai