Hotel berhampiran The Snug Bar, Puerto del Carmen

Returned after a lovely stay this time las year. And what a difference a year makes. We were put in room 3211 and as soon as we saw that it was located right on the street with loads of bins for recycling glass and cardboard, we went back to reception and asked if we could move rooms, but our request was refused and it was made very clear to must that the chance of swapping rooms was not going to happen. So we spent a week of being woken up every night with containers of glass bottled being tipped into the glass bin, the cardboard machine starting up to crush the boxes and lorries pulling up at all times to remove and replace the recycling bins. Absolute nightmare. We will not return. And I suggest you make it quite clear that you do not want room 3211 if you book to stay here.

Staff was great and very helpful. Jonathan was great and energetic ! The pool was great and the life guard too. It’s a stone throw away from markets , touristic events etc The only gripe I had was with 1 mm ants ? That popped up in the kitchen and bathtub was worn. But it wasn’t dirty. Cleaning lady also cleaned everyday. Definitely a lovely stay for the money and amazing staff.

The hotel's pool area was clean and welcoming. The cleaning in the rooms was okay and towels were changed every other day. The apartments have plenty of equipment and the beds were good to lie in. The location of the hotel was good, pulled away from the main street and there are two large Spar supermarkets nearby. Hotels in resort on Canary island generally do not have heating, and the apartments in this hotel are very cold in January. There is only one sheet to have over you in bed, so the alternative is then to use wool blankets that are in the room, and that are probably not cleaned between guests. If you are sensitive to noise from other apartments, then stay away from this hotel. It should be quiet between 10 pm and 8 am, but there is no one to report to between these times. There was a lot of noise from the apartment below us when they came home every nights about 02-03. When we remark this to the reception, We were met with a suspicion and she said no one else had complained!!! Cleaning staff knock at door before 9 am to clean the room. This hotel has a rule that only one - 1 - roll of toilet paper is delivered every other day where there are 2 people in the apartment, and we experienced having to justify why we needed another toilet roll. The lady at reception confirmed this and said it should be enough!!!! We considered whether we had to buy our own toilet rolls. The most important thing for us was that it should be quiet at night, but that is during the quiet period when there is no one to report to. We're like rules, but this hotel has so many rules that it can feel like you're being watched, except at night when there can be noise without anyone to report to.

Paid for half board which was great ,but got the impression afternoon snacks were included. Drinks had to be paid for .not a problem just quizzed why 2 beers were 24 euros informed snacks not included, needs to be made more clear ,otherwise great stay

We had booked to stay at a Villa in Puerto Del Carmen for a fortnight but needed alternative accommodation for the first two nights due to flights. We decided on Club Del Carmen. Service from staff was great, very helpful and friendly. Our apartment was very clean and spacious with a great view overlooking the pool with the sea just behind. Club Del Carmen is very eco friendly. Great to have a tap with drinking water in our room. You could use the pool at any time during its opening hours but sun beds had to be booked. You could book a morning or afternoon slot. They said it’s usually one slot per day per room, but if people don’t show up for their slot within 30 mins the lifeguard will look to see if there is space for you. We thought the booking system was a great idea. We ate at the restaurant on-site Baily Bar for one of the evenings, the food was lovely and reasonably priced. We were very happy with our short stay and would look to stay again in the future.

Overall experience good, staff amazing especially Veronica! Manager of the main restaurant was rude at times and arrogant attitude! Not enough staff, but they coped well, we felt sorry for them! Ridiculous that you had to pay for water if you had it in a bottle, and we were all inclusive, also only had free water in the evening, out of the tap I assume, not bottled! Food was average, entertainment good, pool good, cleanliness very good! Weather was amazing, beach was across the road, close to all amenities and restaurants and shops!

It is the best hotel in which we have ever been. The rooms are huge and comfortable. Food was amazing, a lot of different tastes every day. Places for children prepared very well. Hotel is splitted into different areas. If you travel with children you get the room closly to the pool for children and playground. If you travel adults only you get the nice room close to the swimming pool for adults only. Hotel is allocated close to the beach. We would like to thank all the service teams there. Especially to Bartek, Francesca and Anas from the animation team! Thank you for amazing time spent toghether!