Hotel berhampiran Artists' Cooperative of Puerto Morelos, Puerto Morelos

This hotel is comparable to small, boutique hotel in the US. Common pool downstairs is small with only 10 pool side lounge chairs that are always taken. It was not clean and my kids eventually refused to go in after few days. However rooftop has a nice, clean adult 18+ only pool that has more chairs and covered tables and chairs area by a bar that was usually pretty empty with a nice view (if you are not traveling with minors). It has one primary restaurant for all meals ( no air conditioner at 70% humidity - yikes) that does not rotate menus ( does have separate breakfast, lunch, dinner menus but same everyday), room service, and one specialty Italian restaurant for dinner open few days a week when we were there. There is no air conditioned common area. None. If you want to get away from the Sun for a bit in a cool spot, it’s your room. No cool place to relax with a drink or play a game with your family. There really is not much of inside common area to speak of anyways but this was super annoying. Property is on the beach. Property being so tiny helps with how close you are to the ocean. The best area of the hotel was the rooftop but since no minors are allowed (even teens), I do not recommend for families. With a small common pool, barely any activities, no cooled area to hang out as a family, there is not enough to keep a family occupied. The upstairs adult only area is clean and nice, but there are so many adult only resorts that are so much bigger with way more diverse culinary options and amenities, why stay at a tiny hotel? Even at a great restaurant, eating the same menu gets old. With a restaurant that’s average, things got old very fast. We tried everything on the menu eventually trying to diversify but there were just not enough options. The quality was good but taste was bland. I think it would be good for folks on low sodium vegetarian diet though. We visit Mexico quite often and wanted to try something different from mega resorts in Cancun area, but this is far too much on the hotel side. We still wanted some nice resort amenities. What they did have was decent quality, DoubleTree level if you know the brand, but that is not what we were shooting for. Positives were - Puerto Morelos is very small but cute town less than a mile away and they have handful of bikes you can use or I just walked there. One of the biggest reef is right in front of the hotel and you can get a boat out there for $40/person that picks you up right at the beach in front of the hotel so you can snorkel for an hour or two. Ala cart menu kept us from gorging too much although we still ate more than we should’ve. :) Staff was friendly. This is a good hotel option for a brief stop. We were looking for a week-long pampering and with so many positive reviews we thought it would be great. But it unfortunately was a miss for us. We tried to make the best of it but we won’t be back.

Disappointing, in a nutshell. We'll never go back. *Disclaimer: I am a food professional and I expect food to be served properly* Several restaurants, but they're open/closed at different times so the variety you're being sold on isn't always available and it's confusing at first to know where you can find a meal aside from the buffet and cafe. We had a very difficult time getting reservations at any of the dinner places they have on site. Platinum level guests didn't seem to struggle as much with reservations. We ate at Kobo once, it was good, but they reused the chopstick holders without washing them between guests at dinner sittings. (Eew). The cafe had really good lattes and offered multiple types of milk as well as cold sandwiches all day. I got really bad food poisoning on night 3 having never left the property. No one at the front desk offered help to my husband when he came down asking for it. We found out later from a friend back home that there is a medical clinic on-site. Dr. Ana had to come to our room and provide IV fluids and antibiotics. She was awesome. Our Insurance was needed for payment. The hotel never checked on us to see if we were ok or if I was any better. I was sick for the remaining 4 days, we missed our pre-paid excursions. Our room was skipped for housekeeping twice and our mini fridge was only refilled twice the entire week. Otherwise, housekeeping did a good job when they were there. The pools and spas were beautiful, but filthy. There was a scuz ring around the edge of the big pool and when someone pointed out to staff one day that something in the water *may* have been vomit, noone came back to clean it. The spa in the adult pool was disgusting. The food was well below average. It was the same food every day, just served slightly differently. LOTS of carbs. Nothing was seasoned properly or it was drowning in sauces. The pizza was undercooked and the dough still raw below the sauce. Fresh fruit every day was good. Breakfast at the ”French” restaurant (not really French at all, even at dinner) was decent but the line for fresh eggs or omelettes was really long. Room service was the *worst* I've ever had. The American burger wasn't 100% beef... Not really sure what it was. The chicken ciabatta had the tiniest flat chicken cutlet I've seen served to an adult or child. The Bolognese had zero seasoning and the pasta was undercooked. Puerto Morelos is a tiny town, but offered a little shopping. The people there were lovely. Unfortunately, it's $100 round trip for a taxi to either of the larger shopping cities, Playa del Carmen or Cancun. So the location isn't very good if that's what you're after. There weren't enough umbrella covered lounge chairs at the pools so sunburn becomes an even larger issue. Try the Ha, we were more successful with quiet and shade at their pool. Beware the mosquitos at night! They come out in swarms! Overall, a terrible experience and not worth what w

I was pleasantly surprised by the accomodations and service for the value/price.

Overall we enjoyed our stay here. We came for a friend's wedding in October 2021, and will keep out wedding-specific items for this review. There are many activities in the complex, but we came to see friends, hang by the pool, eat and drink. Overall this fit the criteria. During this time, it was still very humid, but perfect for being in the pool (not necessarily a wedding outfit!) Room service is convenient, but not always fast, especially late at night. I think 2 hours+ one evening for us. The room service food was better than some of the restaurants in my opinion. We didn't go on the beach other than for a pre-wedding party. They go through COVID testing when you check in.

Every time I look back on my holi, I think of the hotel and how much I enjoyed staying here, & that I’m so glad we did as at first we weren’t sure as it’s not adults only. I remember the lovely scent when you walk in, cleanliness 10/10, interior is goals, my favourite was lunch time as there’s different food trucks from tacos, burger & chips, ceviche… Some days in the lobby they’ll also put out selection of biscuits/sweet treats to have with a hot drink. The breakfast buffet also amazing!!! I miss having their freshly cooked omelettes & the hashbrowns. They even have an ice cream bar. Quite honestly just enjoyed myself eating. We stumbled across a show once in the hotel as were waiting for a dinner table, took us by surprise as it was so good the entertainers.

Esta calificación es realmente siendo exigentes . Pero la estancia estuvo bien ! Ok En el area de restaurante el servicio es lento , como que les hace falta personal , el personal qué hay hacen de todo. El transporte gratuito del hotel al aeropuerto se demoró 15 minutos más de lo previsto. El baño de la habitación le hace falta supervisión en limpieza, había un papel el el bote de toallas del lavamanos . Las instalaciones son muy cómodas , y el trato muy amables .