Ulasan Sunscape Puerto Vallarta Resort & Spa

這次出行感覺攜程非常的不專業： 1.訂單顯示已經預訂成功，到了酒店卻發現沒有這個預訂 2.假設酒店沒有給攜程確認號，在入住前起碼還有時間通知客户，為何沒有這一步 無奈反覆和攜程聯繫，得到的卻是三個多小時的等待。期間還讓客户自己去和前台溝通還有沒房間，語言不通加上入住高峯，忙了一下午未果。最後無奈和同行團隊住不同酒店，耗費了一個下午不説，團建的目的也大打折扣。太耽誤事情。

Good resort for families. Variety of different food options. Pool is great. Only downfall was some staffs were super nice while others were very rude and would not acknowledge you.

This resort is just OK. The staff is very nice and helpful. But the rooms are not the nicest, not as clean as I’d expect. The food selection was limited, and the quality of food was not great. It was ok, but I wouldn’t choose to come back to this particular resort.

Property itself was very nice however the bathrooms in the rooms need updating. Our shower was either scorching hot or freezing cold no in between. Staff were amazing and made the trip for us especially antemo in the buffet he was our favorite. Housekeeping was on top of cleaning they were awesome as well. Pool is nice and a good temperature food was good as well. It’s a great location and the beach is beautiful.

Sunscape was good stay not much to complain about it , the staff was great drinks were not bad , the only thing it could get a little better its only the food, I’m talking about a little more variety and a little more taste/flavor other than that was great, kids had some good times in the kids water slides which it could open a bit earlier and another thing would be great is, if they could have some music playing on the bar area inside the lobby so ppl could enjoy a little dance and music, I stayed 5 nights and I only saw one day w little music but it was done pretty early. I recommend the place for family or single ppl.

Most of the staff was very welcoming and helpful. Some of the time it appeared there was a shortage of staff all in all staff is excellent

Great family resort. Good for young and old ... not to big and not to small. Perfect beach for everyone and pool is ok needs a bit of a reno

Staff was great but dining options were horrible. Very little variety, food was often cold, no reservation needed for “specialty restaurant” but probably because again not much food variety and they weren’t open daily. Drinks super watered down. Bathroom shower only has partial door so no matter how careful bathroom floor ends up super wet. No specific area for the shows and they are ok at best. That particular beach area had a lot of rocks, we walked further down and it wasn’t as bad. Kids water park was fun for kids but they closed it sooner than what we were initially told.

I loved the staff as they treated my wife and I as family.I don’t like that after Hyatt took over you can’t have a dinner on the beach in the massage cabana.I also heard from several guests that the hotel beside us and the Sunscape is being demolished to build a new mega modern hotel.I love the the Mexican charm of both and if this is going to be done my wife and I won’t be staying in a sterile new building.I also miss the the Sunscape sign that lit up near the pool.Should’ve kept it.Don’t sell out for new sterile facilities with no Mexican charm.

Everyone, of the staff, were really nice. Security was very good, the staff at cab hub were helpful, fun too talk to and always knew where to send us. Bartenders, restaurant workers, house cleaning were very professional in there public relationship to the guests

My room was very nice. I would have liked my frig stocked on a daily basis. The floors in the lobby were very dull and needed to be shiny like the floors were outside our room. I was very disappointed in the food. It was buffet style every night. This resort needed more staffing.

Customer service was average but property is very limited for dining and activities. Best for children and parents. Small resort

As always the service from the staff price is right for your location and well everyone went above and beyond to make sure we had a great time

Great views from the room and very spacious, but the overall amenities were just okay.