Hotel Mesra keluarga di Pulau Perhentian

This is my third time staying at Mimpi Perhentian. It is sad to share that my experience this round is the worst as compared to the first two trips. There is no toiletries refill after the room was made up because the items are out of stock. I do understand that it closing season soon because of the monsoon. However, I did pay for the room at full price. Why do I have to be the collateral damage of the weather? The bed sheet and comforter have a smell which is caused by the sheet not drying properly. On my fourth day, the room was not made up when I returned to my room at noon. I called the front desk and told them to give me a new set of towels and omit the housekeeping. At around 4pm, the housekeeping staff knocked on my door and wanted to make up the room. Hence I am not sure if they have initially forgotten to make my room or if they only have one staff to do housekeeping. On top of that, I had a rude encounter with the restaurant manager. I went diving daily at 8am hence I have made a special request to pack my breakfast (which is included in the room package) and I will collect it at noon time. On the first day, the packed food portion was too little so I requested extra fruits on the second day with the restaurant manager in the morning. She said ok and when I collected my food at noon, it was not packed. Hence I asked the waitress on duty to pack it for me instead. On the third day, I saw the same restaurant manager again and I explained to her that she didn’t pack the extra fruits for me. She said I was not allowed to pack the food after I have eaten at the restaurant. I told her that I go diving at 8am, and I have never sat down to eat. She started to raise her voice and told me that I cannot pack the extra fruits because customers are only allowed to have one portion of fruits (which looks like a portion for a child). Which I find ridiculous because I get to dine an unlimited portion if I dine in. Furthermore, I did not request the packed food for fun. I will have digestive problems if I eat and dive. The restaurant manager was not only rude and inconsiderate, it is most disappointing that she judged me when all I did was take care of my health so that I can enjoy my dives and holiday.

Kami mempunyai masa yang hebat. Ia adalah ulang tahun perkahwinan kami yang ke-2 & kami telah menempah perjalanan 3 hari 2 malam ke Marriott Pulau Perhentian. Pemindahan feri adalah lancar, walaupun kami berharap mereka boleh mempunyai lebih banyak perpindahan pusingan tetapi secara keseluruhan ia cukup baik. Restoran cuba yang terbaik untuk menampung kami, juga terima kasih kepada Alia dari Dapur yang mengaturkan kami untuk mengambil makan tengah hari kami, mereka membungkusnya dengan baik ke dalam kotak makan tengah hari untuk kami kerana kami menaiki feri pukul 12 malam selepas daftar keluar. Pantainya bagus dan tidak sesak, bersih. Bilik selesa dan perkhidmatannya pantas. Kami pasti akan kembali lagi. Terima kasih kawan-kawan. Juga terima kasih khas untuk kakitangan restoran Fairfield by Marriott. Perkhidmatan mereka juga luar biasa.