Hotel berhampiran Museo Regional de Magallanes, Punta Arenas

Beautiful lobby and a great location. Nice view of the water. The rooms are comfortable but the only amenities are a safe and phone. No coffee pot, refrigerator, and no water. There are several restaurants in the area. Breakfast had a nice variety of hot and cold selections.

Salí del hotel temprano en la mañana dejando mis pertenencias personales en las repisas del closet de la habitación, otras en maleta y otras en caja fondo que se encuentra al interior de la habitación. Al regresar a la habitación cercano al medio día encontré la puerta del closet de la habitación y ls ubicación del contenido alterado. Informe en recepción del echo y me indicaron que averiguarían. Al día siguiente consulte por la violación de privacidad que había sido objeto y me indicaron que no sabían de lo que estaba hablando y que les contara de la situación nuevamente. Nuevamente me indicaron que averiguarían y me avisarían. Al día siguiente al avisar que ese fia efectuaría el check-out, nuevamente hice la consulta a lo que había sucedido y nuevamente me indicaron que no sabían a que me refería y que les contara nuevamente lo sucedido. Pero esta vez escucho la persona de operaciones del hotel y me consulto por lo que había pasado ya que el no tenia información. Me indico que haría las consultas y me informaría al respecto. Al efectuar el check-out se me acerco la persona de operaciones del hotel y me indico que luego de conversar con la persona del aseo de la habitación confirmo que si había estado en el closet porque dentro de las obligaciones que tenían era revisar los closet y que él confirmaba lo indicado por la camarera. Le indique que eso era una violación a la privacidad a los pasajeros del hotel a lo que me indico que el tenia 30 años en el rubro y que eran políticas de la linea hotelera. Plop. Se recomienda si van a ese hotel no sacar las cosas de las maletas y dejarlas con llave mientras se encuentren fuera del hotel

incredible staff, nice breakfast, great room with views of the harbor. everything in the hotel worked! comfortable bed. food was very good and wait staff was excellent. do not believe they have shuttle to airport, however, and airport was about 20 minutes away.

Very slow in finding usa room, when showed up before three pm, the scheduled time of checkin. Whenarrived just before 3pm, we were not given room. Whilst waited infront of the reception, I notcied that another customer was able to get room instantly.

When I arrived I was a little concerned since I just left the Sheraton in Santiago and this was a small quaint cute property but the room looked more like a hostel, there was no fridge, microwave or blow-dryer. Generally, I assumed that single room would imply that I'd have a king bed but it was just a twin. Ok, the positives: super nice staff, I asked if they could store my food since I didn't have a fridge and they were happy to accommodate. The breakfast was included but limited hours 7-9am however they offer to pack a lunch if you have an early exit and I utilized that on most days that was very nice. The staff was super friendly which made up for the bed situation, they were glad to be of service when I asked for directions and recommendations. The property is very well located to all attractions. The wifi was great. There was always someone cleaning and they all look happy to be working which is pleasant to see. Knowing all this if you're ok with a subpar room I would support this business, if you need something a little nicer there is dreams by the water.

This place deserves 10 stars out of 5, its perfectly located, very close to the bus terminal, super market across the street, the host is super friendly, really lovely decorated place, PERFECT BEDS AND SHOWERS, good breakfast, luggage storage when you check out later, walking distance to everything, I don't think you can find a better place to stay in Punta Arenas. Probably one of the best places I stayed in Patagonia!