Hotel berhampiran Twin Bridges Convenience Center, Putnam County

This hotel has a beautiful entrance to the property, clean & nice lobby area with a relaxing back patio area to enjoy. The staff is exceptionally polite and courteous but unfortunately the rooms are in need of repair and not what you would expect from a Marriott brand hotel. During our 2 nights stay we had some issues. Upon check in (which was easy and fast) and entering our room we noticed a few things right away. The bathroom was not very clean (hair from previous guest all over the place), furniture doors do not close, shower faucet loose, toilet flushed so loud it sounded like a jet, toilet paper holder about to fall off, sink would not drain, etc. We cleaned the bathroom and not having the energy that evening to deal with sink, we just brushed our teeth in the tub and called it a night. The next morning, we brought our issues to the front desk receptionist. They assured us that she would have maintenance look at the sink as well provide maid service to the room. Upon our return at around 2:00 that day, we came back to a room that had not been cleaned nor a working sink. We went back down to the receptionist and she informed us the sink had not been fixed as they did not have a maintenance person on duty. She was very polite and offered to switch rooms which we did. Upon entering the 2nd room of this stay, we did notice that the shower seemed to be updated and the sink did in fact work which was nice but this bathroom was also dirty with previous guest hair. It was literally on the ceiling! Wallpaper was/is coming off the wall - again, just a dated room. Overall, this hotel needs to upgrade its rooms (especially the bathrooms) and do a better job cleaning those bathrooms. The staff is great, the grounds are beautiful and the location is near everything but also far enough back to avoid traffic noise. Would recommend but just be prepared to do some of your own house cleaning and deal with some minor issues when dealing with an older hotel.

Reasonable price. Great location, friendly, helpful service. Lovely hotel, very clean and comfortable. I slept in and missed the breakfast, so can’t say anything about the food but I would definitely recommend it and would stay there again.

After reading other reviews, we were not sure about staying here. We took a chance and stayed. The employees we encountered were very friendly. The breakfast was good. We had a King Lake view room. It is summer so there are leaves on the trees and our view was mostly blocked by the trees. Several people had complained about a mildew/mold type odor. There was definitely a smell but it was not mildew/mold. Probably something they use in cleaning. I had taken spray so we were good. The room was clean and the AC worked well. The walk way down to the lake was nice.

Upon arrival we learned that this site was the old Ramada Inn and that it was under renovations. We were not told and there was nothing posted on *********** or the IHG website giving a friendly warning that this hotel was under extensive renovations. None the less our stay was quiet , and clean. We did experience various difficulties and problems during our visit. 1) our King suite had a pull out sofa bed and there was no bedding provided in our room. I went down to front desk to obtain these items and was told they did not have sofa bed linens, bedding or pillows, etc. due to renovations. so we were given a sheet. (So my son slept with a sheet and luckily a blanket we had in our vehicle , couch cushion pillow) Told by staff that due to large wedding party staying at hotel, there were no pillows available for other guest. However the next morning I noticed while leaving that the open door to the 3rd floor housekeeping closet had 6 or more extra pillows on a rack just inside the door. ***Maybe it would be best to close this location temporarily if you cannot service your paying customers with the basics of a hotel room. And better train your employees on customer service as it relates to customer comforts. After all this is why we pay to stay while away from home ****** 2) As a IHG rewards member , we were not given points or credits as most other hotels we have stayed at. It wasn’t even mentioned. No complimentary cookie , drink either. 3) just a side note : the contractor doing the renovations must have been the low price bid winner. As they had recently completed our room that we stayed in and it’s was very poor work. Drywall patching and paint not complete wall base trim not cut correctly, closet doors wouldn’t close. Window drapes were installed incorrectly on 1 of 2 windows in room, HVAC thru wall units trim missing and exposed to outside, also kept shutting off randomly and leaving part of our suite warm. Shower soaps rack was broken. The hat / coat hooks were never fasten to wall and came off numerous times. Also doors did not have closures and slammed continuously causing constant disturbances for all guest. NOTE: the 3rd floor was supposedly finished with renovation. NOT quite So on a Positive note: 1) new furniture, bedding, linens were very clean and comfortable. 2) breakfast was great 3) staff nice and friendly 4) rooms were clean 5) parking adequate 6) coffee was good in room 7) bathroom remodel was nice 8) front desk snacks and drinks reasonably priced We will not be back to this location. I don’t believe fresh furniture and paint are going to make the impact statement that is needed here.