Ulasan Kempinski Hotel Soma Bay

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your recent review of our resort. We are delighted to hear that you had a very good experience during your stay. We strive to provide a perfect experience for our guests, and we are thrilled that you found our surroundings, amenities, cleanliness, and service to be excellent. Your positive feedback is greatly appreciated and will be shared with our team. Thank you for choosing our resort, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay. Best regards, Mahmoud Matar Executive Assistant Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for sharing your outstanding feedback on Trip.com with us and for your recent stay at Kempinski Hotel Soma Bay. We are extremely pleased to read that we provided the best service and every single moment with us- by our friendly team. Your generous compliments and appreciation for our team in all areas of the hotel are truly making us proud. Especially the highlighted staff members were delighted to read your words of praise. Thank you one more time.We are already looking forward to welcoming you back soon and remain in the meantime with sunny greetings from Soma Bay,Silvia RajniakGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for recently staying at Kempinski Hotel Soma Bay and for sharing your review with us. We are glad to see that you enjoyed our facilities and location. However, we truly regret to see that you felt treated differently than other guests. We like to assure you, that we treat all our guests with the same respect and hospitality no matter where they are from. Therefore we sincerely apologize that you got a different impression. Certainly, this should not be the case. Please be assured that we take your feedback very seriously and will have a further look into it, in order to avoid similar situations in the future. We hope to welcome you again to Soma Bay. Best regards, Silvia Rajniak General Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you very much for recently staying at Kempinski Hotel Soma Bay and for sharing your wonderful review.We are delighted that you had a great time with us and enjoyed all our facilities and culinary offerings. In addition, we are happy that we could surprise you with a nice decoration and birthday cake for your child. It is always nice to celebrate a special occasion with our guests. Furthermore, we like to thank you for recommending our hotel and hope to welcome you again soon in Soma Bay.Best regards,Silvia RajniakGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Ms. Wang,Thank you for choosing Kempinski Hotel Soma Bay for your recent vacation. We truly value your feedback and the time you have taken to share your experience with us.We sincerely regret that your stay did not meet your expectations. Please rest assured that your constructive feedback is being carefully reviewed, and we are taking the necessary steps to address the areas of concern. Your insights are invaluable in helping us identify opportunities for improvement and enhance the overall guest experience.We have also reached out to you via email to discuss your feedback in more detail and to explore how we can make amends.It would be our privilege to welcome you back in the future and to provide you with the exceptional service and memorable experiences that Kempinski Hotel Soma Bay is renowned for.Sincerely,Mahmoud MatarExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest, Thank you for having chosen Kempinski Hotel Soma Bay for your recent vacation. We are delighted that you had a nice stay with us and that our services, rooms and cleanliness met your expectations. Gladly we will share your kind feedback with our Team, they will be happy about it.We hope to welcome you soon again in Soma Bay.Best regards,Silvia RajniakGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for having chosen Kempinski Hotel Soma Bay for your recent vacation.We are delighted that you had a nice stay with us and that our services and cleanliness met your expectations. We certainly noted your feedback regarding the food and will have a further look into it, to improve our services.We hope to welcome you soon again in Soma Bay.Best regards,Mahmoud MatarExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for having chosen Kempinski Hotel Soma Bay for your recent vacation and for sharing your excellent feedback with us.We are delighted that you had a perfect and relaxing stay with us and enjoyed our beautiful beaches and service. Certainly we will share your kind feedback with our team.We hope to have the honor of welcoming again to Soma Bay and let you experience another relaxing vacation.Best regards,Silvia RajniakGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you very much for recently staying at Kempinski Hotel Soma Bay and for sharing your excellent review with us.We are delighted about your perfect feedback and to see that you had a great stay with us. In addition, we are glad that you enjoyed our beautiful beach and clear water.We hope to welcome you back soon in Soma Bay.Best regards,Silvia RajniakGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for sharing your detailed feedback. We're delighted to hear that you enjoyed the clean rooms, beautiful scenery, and the beach's suitability for children and snorkeling.We appreciate your comments about the breakfast and the service from most of our staff, particularly the front desk team and the beach chair catering staff. We apologize for the service issues you experienced with the beach chairs and the restaurant staff. We will review these matters to ensure a more consistent and welcoming experience for all our guests.We hope to have the pleasure of welcoming you back and providing a more flawless stay.Best regards,Mahmoud MatarExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re glad to hear that you found our surroundings beautiful and our staff enthusiastic and attentive.However, we sincerely apologize for the issue you encountered with the transparency of the toilet curtain. Your feedback is invaluable to us, and we will take it into serious consideration as we strive to improve our facilities and enhance the comfort and privacy of our guests.We appreciate your insights and hope to welcome you back for an even better experience in the future.Best regards,Mahmoud MatarExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Dear Ms. Naituzi,Thank you for having chosen Kempinski Hotel Soma Bay for your recent vacation and for sharing your review with us.We are happy that you enjoyed our service, cleanliness, and facilities. However, we regret that you haven't been satisfied with your room type.Our team would have been happy to assist you with a room to your satisfaction.We hope to welcome back soon in Soma Bay.Best regards,Mahmoud MatarExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Dear Marissa,Thank you for sharing your feedback. We deeply regret that your experience at our hotel did not meet your expectations and that you felt there was a disparity in the service provided.At Kempinski Hotel Soma Bay, we strive to provide exceptional service to all our guests, regardless of background, and it is concerning to hear that you felt otherwise. Please be assured that we take your comments very seriously, and we will thoroughly investigate the issues you encountered. Our goal is to ensure that every guest feels welcomed and valued, and we sincerely apologize if this was not reflected during your stay.The behavior you described is not in line with our service standards, and we will address these matters with our team to ensure that such experiences are not repeated. We also apologize for the issues with cleanliness and the handling of your luggage, as these are not reflective of the high standards we aim to maintain.We have attempted to reach out to you to discuss your experience further, but unfortunately, we were unable to connect. We kindly ask that you contact us directly at your earliest convenience so we can better understand what happened and address your concerns appropriately.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,Mahmoud MatarExecutive Assistant ManagerKempinski Hotel Soma Bay

Jawapan daripada Pihak Penginapan: Dear Shishi0317,Thank you for taking the time to share your experience with us following your stay at Kempinski Hotel Soma Bay. We are thrilled to hear that you found the room to be even better than expected and that you felt it was worth the price.It's wonderful that you enjoyed the diving pier, and we appreciate your understanding regarding the shuttle bus service. We will certainly take your feedback into consideration as we strive to improve our guest experience.We look forward to welcoming you back for another memorable stay in the future.Best regards,Mahmoud MatarExecutive Assistant Manager