Hotel berhampiran Bida-banh bàn ThànhThanh, Quy Nhon

This is my second time visit this hotel. This time I booked 02 rooms for my dad and his friends, because I booked 2 different room type so there are 02 separate bookings. There was a mistake that I forgot to change name for 2nd booking to under my Dad’s name. I emailed to hotel through OTA app and also called to hotel to ask for help. And I got a confirmation from staff that will help us to change booking name to avoid misunderstanding upon check in on arrival date (She didn’t mention about extra fee). Today, when my dad came to check in and front desk asked him for 500.000vnd and said to us that they do not receive any information from me (I have a evidence with me that hotel received my request). It’s not much but I’m not willing to pay at that time and asking for her to help my dad check in first then I will work on with reservation team. She was keeping say NO. She only does check in if we pay money for her, if not my dad has to waiting. It is very unprofessional and it’s not 5-star standard service that a 5- star hotel should have. This will be the last time we stay at FLC Resort Quy Nhon Tôi có đặt 2 phòng 2 bookings cho ba tôi tại FLC Luxury Hotel Quy Nhơn. Do có một chút sơ suất lúc đặt phòng, tôi chưa chuyển tên booking từ Hang Pham sang Pham Van Lieu. Tuy nhiên, n*** sau khi phát hiện ra, tôi đã email và cũng nhận được phản hồi của khách sạn . Để trao đổi chi tiết, tôi cũng đã gọi điện gặp bộ phận đặt phòng để trao đổi về vấn để đổi tên booking này. Bộ phận đặt phòng cũng xác nhận đã thấy booking và cũng đã thấy tin nhắn yêu cầu trên booking của tôi. Và nói đã nắm thông tin hỗ trợ chuyển tên ( Không hề mention gì đến việc mất phụ thu cho phí đổi tên). Hôm nay khi ba tôi đến check in, nhân viên lễ tân yêu cầu thanh toán 500.000vnd phí đổi và nói không nhận được bất cứ thông tin gì từ tôi về request đổi tên. Tôi có nhờ các bạn hỗ trợ làm thủ tục trước và sẽ trao đổi lại với bộ phận đặt phòng sau. Tuy nhiên, với sự kém nhanh nhẹn và cứng nhắc của bạn lễ tân. Nhất quyết phải thu tiền phí đổi tên mới hỗ trợ check in. Tôi biết quy định là quy định, các bạn phải làm theo nhưng việc không linh động với khách hàng là quá kém. Tôi không nghĩ 1 khách sạn 5 sao mà có thể gây sự khó chịu cho khách hàng đến vậy. Tôi viết email này mong muốn bộ phận đặt phòng và khách sạn kiểm tra lại thông tin đặt phòng. Tôi cũng không nhớ rõ bạn đã nói chuyện điện thoaii và xác nhận với tôi là ai. Tôi nghĩ 500.000vnd nó không phải số tiền lớn mà tôi k thể chi trả, nhưng tôi mong khách sạn hãy xem lại cách làm việc linh động hơn và đưa thông tin đầy đủ tới khách hàng để mang lại trải nghiệm tốt cho khách hàng.

The room was beautiful and spacious and I loved the up lighting of the ceiling. Staff were helpful. The pool is huge and the view was wonderful. We only stayed for one night - really only 12 hours, but we can walk alot in resort - and ordered room service for dinner which was delicious. They also have a small tea shop. They also have a small tea shop. Amazing place to get some tasty ice tea and relax.

とにかくきれい。毎日清掃も入ります。スタッフさんはテキパキ動くし、親切。英語は通じにくいですが、Google翻訳などを使って問題なしです。これから延泊の予約をします。 フロントは1st Floor(日本での2階)ですが、階段左から奥へ入るとエレベーターがあります。

10 out of 10 for attentive service, location views and breakfast. Regretfully weird architectural choices spoil the otherwise perfect stay. Linoleum floors in the shower? This is both cheap and unsafe. Open plan toilet in the suite? To hear ALL bodily functions of your partner? Someone also saved money on half width bath towels. BESIDES the staff Is brilliant and helped.us a lot with delayed baggage. Great hotel with poor architectural chioces

Visiting L'amor during my trip to Quy Nhơn was an unforgettable experience. I was enchanted by the refined beauty and modern European style of the hotel. The rooms were spacious, comfortable, and filled with natural light, creating a warm and relaxing atmosphere. The hotel's decor was exceptionally tasteful and meticulously maintained. The central location was a huge plus, as it only took a short walk to reach Quy Nhon's beach. I loved waking up early; the hotel's pool area provided a wide view of the expansive sea and a beautiful sunrise. The serene atmosphere and the connection with nature truly made my vacation extra special. The service here was professional, incredibly warm and attentive. I even left my AirPods at the hotel, and the staff were incredibly helpful and worked together seamlessly to help me retrieve them. The hotel's restaurant is also a noteworthy highlight, offering delicious and beautifully presented local and fresh dishes, including squid noodles, mixed noodles, and pho. I took the time to try several dishes here, and they were not only delicious but also reasonably priced. The breakfast buffet was of high quality, featuring a wide variety of food and a selection of tea and coffee. The hotel's spa services were also affordably priced, and I found the hair spa treatment to be a great value. Nearly every service here exceeded my expectations during my stay. This is truly an ideal destination for those looking to enjoy a luxurious vacation, with very reasonable prices compared to the area. If you're planning a trip to Quy Nhơn, I strongly believe that L'amor is an excellent choice for everyone.

Khách sạn gần biển nên rất mát mẻ, view biển thoáng và mang lại cảm giác tươi khỏe. Cả nhóm mình đi nên cảm thấy đây là một lựa chọn quá hợp lý. Phòng được chuẩn bị kỹ, sạch sẽ. Thích sự bày trí của không gian nhà hàng, đồ ăn nóng ngon, hợp khẩu vị. Một gợi ý tuyệt vời cho mọi người về Mira Hotel nhé!!!!!

Hotel dan kakitangan yang bagus akan tinggal lagi jika saya berpeluang pergi ke Quy Nhon

We stayed here when the hotel first opened in 2 ocean view rooms with our children. The sunrises were amazing from the 3rd floor.We loved the ocean view and could hear the sound of the ocean from our room and balcony. We had breakfast included each day. The first few days was from a menu as there weren’t many guests due to the hotel only just opening. The last 2 days the hotel staff served a lovely buffet with lots of western and Vietnamese options. We usually had the pool all to ourselves which was very relaxing. A few things could be improved such as new, fresh towels , staff making an effort to welcome guests on arrival, drink service around the pool and mini bar snacks but there are mini Mary’s nearby with cheap food and drinks. Tables on the balcony and around the pool area would also be an improvement for the level of hotel management is striving for. We enjoyed having a drink at the Quy Nhon sports bar opposite the hotel and there is a lovely local banh mi stall opposite the hotel. We had a wonderful stay at this new hotel and hope to return one day. Staff were mostly very friendly and anything we asked for they were only too happy to accommodate.

Resort rất chăm chút từng tí một, mình thích dịch vụ chỉnh trang mỗi tối có bánh ngọt như 1 lời chúc ngủ ngon, chỉ chê cái là giá phòng hơi cao nhưng lại ghép 2 giường đơn thành giường đôi và phòng không có bồn tắm.

This could be a great hotel, but isn’t yet. The building is new and interesting, the rooftop area is good. But there are some problems. The ants in the toilet, not a big thing, but staff should have noticed. The room not being cleaned/made-up one day, that just happens sometimes. But: 1) A hotel with these pretensions needs a bar. 2) The breakfast buffet was by far the worst of the 5 we saw in Vietnam, very little fresh fruit or fruit juice, options running out and not being replaced. Unappetising hot dishes. I love eating good Vietnamese food at breakfast, this wasn’t it. 3) The staff all seem a bit lost and uncertain. Yes this is a new hotel… but get some staff with experience who know how a hotel runs! No big mistakes, just general cluelessness and vagueness, except from one excellent female receptionist. All this could be sorted if key members of the team went and stayed a few days in a good hotel, so they knew what they were aspiring to.