Hotel berhampiran Shop: Hồng Nhạn, Quy Nhon

In general, we had a good time at Galaxy Hotel. The room was in much better condition than we initially feared and in decent size. We were happy to be given a room with an ocean view. It was cleaned every morning. AC worked perfectly and water pressure was good, although bathroom was damp and uncomfortable. I did not see a kitchen and presume no meals to be available. They provide two different kinds of water bottles: for ones with 500 ml, they charge 10,000 VND/ea and ones with 350 ml were provided free, which we did not know so we had to pay. While front staff was kind, they do not have amenities other than those provided by the maids (no shaving kit!). Fridge was perhaps too nice to freeze everything stored in it, which we enjoyed. TV was a bit old, but had many channels including HBO. The hotel is centrally located near the Quy Nhon Square, very close to the beach, and not too far from Co-op mart. Most touristy locations are located within 30 minutes to walk (Thap doi was about 50 minutes). There were minor glitches, but overall, we were very happy with the stay!

Booking was made literally 15 minutes before checking, Staff was a bit surprised but reacted well. F&B staff were outstanding, taking special attention to my ”polite” daughters compare to other kids that parents let go wild in a 5 stars hotel. Really appreciate Mrs. Oanh (captain there) for her support and dedication tor her role in the restaurant. FO staff were literally going out of their way to support us. Room was always cleaned with outstanding view and balcony. If I wanted to look for a flaw in the hotel it would be the lack of Concierge service, but has i said the FO staff was very supportive to coop with this flaw. I had the chance to meet the GM Mr. Dat Da who was extremely hospitable, going beyond his job but impersonated the word Hospitality. Ideally located near the beach. and close the the city center. To whoever read this i can only and strongly recommend the FLC City hotel with it's team

We booked this hotel for a one-night stopover and it was perfect. They arranged a pick-up from the airport and had a clean and spacious room for us ready when we arrived. The hotel offers a good breakfast buffet and there is a very nice pool and rooftop bar. The location is perfect, the city is not too big so everything is relativly close by. You can walk from the hotel to the beach in a few minutes. The only remark I have is about the communication with the hotel. Messages via Instagram gave me the answers I needed. My e-mails where unanswered.

This could be a great hotel, but isn’t yet. The building is new and interesting, the rooftop area is good. But there are some problems. The ants in the toilet, not a big thing, but staff should have noticed. The room not being cleaned/made-up one day, that just happens sometimes. But: 1) A hotel with these pretensions needs a bar. 2) The breakfast buffet was by far the worst of the 5 we saw in Vietnam, very little fresh fruit or fruit juice, options running out and not being replaced. Unappetising hot dishes. I love eating good Vietnamese food at breakfast, this wasn’t it. 3) The staff all seem a bit lost and uncertain. Yes this is a new hotel… but get some staff with experience who know how a hotel runs! No big mistakes, just general cluelessness and vagueness, except from one excellent female receptionist. All this could be sorted if key members of the team went and stayed a few days in a good hotel, so they knew what they were aspiring to.

This hotel stays true to its standard. We booked a standard room but it was so spacious, clean, smelled really nice. The surrounding areas on this property were precious which kept us going for more. Motorcycle rental is available and it was so cheap compared to other places in Hanoi, plus the tank was half full when it was brought to me. The receptionist lady and the bellman were polite and accommodating. The pool was amazing as it looks over the beach. Must give praises to Hung and Binh - the two gentlemen pool attendants who were so caring and kind and very hospitable. If I ever go back to Quy Nhon city, I will definitely go back to stay here. The only thing that needs improving is the breakfast buffet which was quite abundant and the customer service person was just standing around. As a customer service representative of a 4 star hotel myself, I find this a weak point of this accommodation. However, the rest just makes up for it so we’re fine.

After a fabulous but hectic week sightseeing in Hanoi and Hoi An, this place was just what the doctor ordered! Lovely quiet beach and amazing, oversized beachfront bungalows. Loved stepping off the balcony directly onto the beach for an ocean swim, and watching the village fisherman go about their daily work and the local kids playing beach soccer. Rooms were immaculate and hotel staff professional, friendly and helpful. While there were some language barriers when liaising with some staff (to be expected - and I hasten to add, their English way surpassed my Vietnamese!), the delightful resort manager speaks fluent English and she couldn’t have been more helpful - even going as far to arrange for a staff member to drive to Quy Nhon to pick up medication when one of our party came down with the flu (and suggesting warm ginger tea, delivered to the room). Grounds were lush and beautifully kept. I’d read prior reviews about the pool being damaged and murky, but it appears to have been fixed up as it was clean, refreshing and functioning perfectly during our stay. We were here in off season and low guest numbers meant daily breakfast (included in room rate) was offered from al-a-carte menu, rather than extensive buffet style, but was more than adequate. Can’t comment on restaurant apart from breakfast, as we opted to dine at local restaurants on the beach which offered fabulous fresh seafood (and a big shout out to Big Tree Bistro which serves up the most authentic Italian pasta and wood fired pizzas I’ve ever eaten in Asia!) All in all, a great experience and our party of 6 in unanimous agreement that Casa Marina gets a big thumbs up from us.

This hotel could be a contender for top hotels around the world, it is very similar experience to 6th senses/Rosewood, but it is small only 25 villas making it quiet, relaxed and exclusive. The rooms are devine, all with pools, the hotel itself is beautifully set on the coast, the service is excellent, unassuming you hardly see the staff but they are always there when you need the, topping up drinks, offering towels, opening doors. The breakfast is excellent, they will make you want you want, dinner was amazing (although choices would get repetitive if here for more than a week), the WiFi is super fast and the water is free, and the other complimentary services were very generous, free cocktails 4 to 5, free high tea etc, drinks are also very well priced e.g £8 for a cocktail, so you don’t feel you are being ripped off. the spa was also a real treat. I can’t fault this hotel/ the experience and really recommend it, they deserve to do well.

This is my second time visit this hotel. This time I booked 02 rooms for my dad and his friends, because I booked 2 different room type so there are 02 separate bookings. There was a mistake that I forgot to change name for 2nd booking to under my Dad’s name. I emailed to hotel through OTA app and also called to hotel to ask for help. And I got a confirmation from staff that will help us to change booking name to avoid misunderstanding upon check in on arrival date (She didn’t mention about extra fee). Today, when my dad came to check in and front desk asked him for 500.000vnd and said to us that they do not receive any information from me (I have a evidence with me that hotel received my request). It’s not much but I’m not willing to pay at that time and asking for her to help my dad check in first then I will work on with reservation team. She was keeping say NO. She only does check in if we pay money for her, if not my dad has to waiting. It is very unprofessional and it’s not 5-star standard service that a 5- star hotel should have. This will be the last time we stay at FLC Resort Quy Nhon Tôi có đặt 2 phòng 2 bookings cho ba tôi tại FLC Luxury Hotel Quy Nhơn. Do có một chút sơ suất lúc đặt phòng, tôi chưa chuyển tên booking từ Hang Pham sang Pham Van Lieu. Tuy nhiên, n*** sau khi phát hiện ra, tôi đã email và cũng nhận được phản hồi của khách sạn . Để trao đổi chi tiết, tôi cũng đã gọi điện gặp bộ phận đặt phòng để trao đổi về vấn để đổi tên booking này. Bộ phận đặt phòng cũng xác nhận đã thấy booking và cũng đã thấy tin nhắn yêu cầu trên booking của tôi. Và nói đã nắm thông tin hỗ trợ chuyển tên ( Không hề mention gì đến việc mất phụ thu cho phí đổi tên). Hôm nay khi ba tôi đến check in, nhân viên lễ tân yêu cầu thanh toán 500.000vnd phí đổi và nói không nhận được bất cứ thông tin gì từ tôi về request đổi tên. Tôi có nhờ các bạn hỗ trợ làm thủ tục trước và sẽ trao đổi lại với bộ phận đặt phòng sau. Tuy nhiên, với sự kém nhanh nhẹn và cứng nhắc của bạn lễ tân. Nhất quyết phải thu tiền phí đổi tên mới hỗ trợ check in. Tôi biết quy định là quy định, các bạn phải làm theo nhưng việc không linh động với khách hàng là quá kém. Tôi không nghĩ 1 khách sạn 5 sao mà có thể gây sự khó chịu cho khách hàng đến vậy. Tôi viết email này mong muốn bộ phận đặt phòng và khách sạn kiểm tra lại thông tin đặt phòng. Tôi cũng không nhớ rõ bạn đã nói chuyện điện thoaii và xác nhận với tôi là ai. Tôi nghĩ 500.000vnd nó không phải số tiền lớn mà tôi k thể chi trả, nhưng tôi mong khách sạn hãy xem lại cách làm việc linh động hơn và đưa thông tin đầy đủ tới khách hàng để mang lại trải nghiệm tốt cho khách hàng.

Mọi thứ đều rất ok, đặc biệt đồ ăn sáng rất ngon

The room was beautiful and spacious and I loved the up lighting of the ceiling. Staff were helpful. The pool is huge and the view was wonderful. We only stayed for one night - really only 12 hours, but we can walk alot in resort - and ordered room service for dinner which was delicious. They also have a small tea shop. They also have a small tea shop. Amazing place to get some tasty ice tea and relax.