Hotel Autograph Collection di Raleigh

This is my go-to hotel when I travel to Raleigh to fly out. It's less than 10 minutes from the airport and is a very clean hotel. The rooms are quiet and the staff is phenomenal. Unless they do something pretty bad, this will always be my go-to hotel when flying from RDU. My only complaint would be the parking. When they have banquets and other events, it's hard for guests to find a place to park. Non-guests should have to park elsewhere to allow those staying there, priority parking places.

Sidney needs a raise for sure love that girl... Excellent staff ms Joyce is amazing I will be sure to come back every time I'm in town for sure.......,.....,.................,.................................................

Good hotel with a good price. Locations is also very good.

It was not a bad place to stay, though we only ate three times for breakfast, 1 the last day which was free due to plane cancelation so they gave my daughter and I free breakfast but the other two times were 1 comp'd that a friend received for three people in which the other was paid for by a friend. Needless to say, I got charged $45 for one day of the breakfast which likely was because the waitress made us put our room #, though she said she understood our meals were comp'd. Sadly even after calling the hotel, speaking to one person who then sent me to the finance manager whom I left a message with but still hasn't called back in almost a week. Frustrating to say the least.

My six year old daughter and I came to Raleigh for an overnight girls’ shopping trip while her brother was at sleep away camp. This property came recommended from a colleague who frequently visits. I cannot say enough, good things about how convenient it is to the different places we were trying to go. Being Wolfpack fans, our Bell Tower view did not disappoint! More that, our experience was made by the front desk attendant, Dwight. He could not have been more friendly and welcoming, particularly to my daughter. He asked her name and used her name whenever he saw her on property. It made her night when we came back from shopping and he called out to her. He truly went above and beyond to make her feel comfortable- she was like Eloise at the Plaza!

I felt the need to say a public thank you to Tenia at the check-in. My husband and I arrived earlier than the official check-in time and immediately Tenia explained that a large group had just left and housekeeping was working hard to get rooms ready. She took our luggage and pointed out the bar and lobby area where we could hang. I was exhausted from traveling early and proceeded to the nearest couch. Within 15-20 min Tenia came over and said she had a room for us because I ”looked so tired”. Thank God she did because I proceeded to get a 2 hour nap before our work dinner this evening. I know it doesn't sound like a huge deal but waiting another 4 hours would have been grueling and made dinner not nearly as enjoyable. In this day and time when customer service seems to have been shoved to the back of line and we now celebrate ”just showing up” --Tenia went over and beyond and you can tell she values her customers and her company. She is a fantastic ambassador for the Sheraton brand.

If I could give this location a negative 5 if I would. Please do not stay here people. FAIR WARNING This was the worst experience I've had in a hotel motel or nay kind of Inn. stayed at Red Roof for Dreamville in early April and this was the only ”affordable place.” As I look at the current prices per day I see that due to the event, prices were gouged by a large margin. That's not the surprise. This place was infested with roaches and ants. There was rust and peeling paint in numerous locations in the room and sounds coming from the lights. There were serious smells coming from the room like mildew or old over used furniture. The photos in the advertisement are FALSE and give the appearance of something better than it is. I have photos and videos in which i will post if this issue is not resolved. The staff was not present the whole weekend until Monday morning when I checked out and had to fly back home. As someone who has worked in hospitality and hotels for 15 years a full refund should have been offered but instead a very low and unacceptable one was offered. When I refused all communication from their end stopped and I was forced to battle this with my bank. Please advise this company breaks its own policy and does not rectify the situations being made aware by the guest, paying to stay there. Please do not stay here people. FAIR WARNING This was the worst experience I've had in a hotel motel or nay kind of Inn. stayed at Red Roof for Dreamville in early April and this was the only ”affordable place.” As I look at the current prices per day I see that due to the event, prices were gouged by a large margin. That's not the surprise. This place was infested with roaches and ants. There was rust and peeling paint in numerous locations in the room and sounds coming from the lights. There were serious smells coming from the room like mildew or old over used furniture. The photos in the advertisement are FALSE and give the appearance of something better than it is. I have photos and videos in which i will post if this issue is not resolved. The staff was not present the whole weekend until Monday morning when I checked out and had to fly back home. As someone who has worked in hospitality and hotels for 15 years a full refund should have been offered but instead a very low and unacceptable one was offered. When I refused all communication from their end stopped and I was forced to battle this with my bank. Please advise this company breaks its own policy and does not rectify the situations being made aware by the guest, paying to stay there.

Roxanne is the best bar tender. Keeps up with what customers need and keeping their beverages full. Food was good, prices are fair. The only thing I would say is to lower the prices on beer. No one wants to pay 7 to 8 dollars a beer. There's a reason not alot of people visit the bar for alcohol because of the prices

I submitted a complaint immediately after my return home from this hotel and have not received any response from Marriott customer service. Overall, the hotel is very dated, tired and in need of an update. The lobby elevator was not operating and I had to walk to the far end of the hotel to the other elevator or take stairs to my room. The room itself appeared clean, but the furniture was worn and tired. I brought wipes and used them to wipe all surfaces. On my last night I woke to a large cockroach outside my bedroom. I called front desk to have someone come get it and they said no one was available to do so. I put the ice bucket over it. I have travelled to many warm and tropical climates and never had bugs or critters in my room. Lastly, the lock on the balcony door would not lock. Overall, I was very disappointed with my stay and would never stay at or recommend this property.