Hotel berhampiran Ezway, Raleigh

Comfortable stay with clean room. Highly recommended. Provide simply breakfast.

還不錯。 算感覺

We booked a room for 2 adults and 1 infant. Our room was nice and spacious with a king sized bed and a chaise lounge sofa -that also was a fold out bed. The room was even large enough for us to comfortably open a Pack-n-Play and still have plenty of room to function. It fit perfectly beside the bed and did not block the sofa so that it could still be used. The room also had two dressers, a tv, a desk with chair, two night stands, a mini fridge, coffee maker, closet with safe and a bathroom with a glass door shower (no tub). This hotel is pet friendly too, so I noticed some claw marks/scratches on the back of our door -but it wasn't very noticeable. The hotel also has a fitness/gym room and a pool. There is a sign in the bathroom that states in order to save on water/energy waste they will change out towels and sheets every three days, but if you’d prefer everyday then just let the front staff know. We stayed for 5 nights and our linens never got changed out, nor did the trash. (Not a dealbreaker for me, as I like my privacy and knew no one had been in our room.) The staff was really nice and greeted us each morning as we went for our outings. They even offered to take photos for us so we can show our little one when he’s older. Overall, our stay was lovely. Would definitely book this hotel again when visiting Raleigh.

Great stays I recommended

Checked into the Super 8 by Wyndham located at 3801 Capital Blvd, Raleigh, NC 27604 on May 31, 2022 for a 4-night stay to check out on June 3, 2022 fully paid for in advance. I then made a reservation for another night online to check out on June 4, 2022. On Saturday, June 4, 2022 I went to the Front Desk and requested that I be checked out on my prior stay and the stay Folio printed for my records. The Front Desk Manager said it is either her way or nothing. The Front Desk Manager on Duty insisted on simply extending the stay; which I asked that the prior stay be closed. First, she told me that I would have to pay additional deposit of $40; to which I reminded her that I have a deposit of $40. Next, she told me to come back by 2:00pm for the check-in; and I told her that was fine by me as I had some things to do at the nearby Green Road Public Library. You can imagine my surprise when at the Library, on opening my email I found that the Front Desk Manager had cancelled my reservation for Saturday/Sunday stay. When I got back to the Hotel; the Front Desk Manager asked me to go with a trolley to immediately remove my belongings from the room. I requested to speak to her Supervisor; a request she refused. She proceeded to the Room(322) and put my things in a trash bag(both wet & dry) - heap of mess and came downstairs and requested that I remove myself and belongings from the premises. I did and discovered that every other Hotel in the area was fully booked. Waited till 06/07/2022 to bring up the issue with the General Manager of the facility who found nothing wrong with the way I was treated. Thereafter, I decided to share my experience at the facility with the travelling public. NOT A PLACE TO GO!

Semuanya baik

Stayed at the North Raleigh Hilton for one night. Check in went very smoothly. I questioned the desk clerk regarding the complimentary breakfast that I would be receiving and she explained that even though I made a reservation on the Hilton website, the complimentary breakfast does not show up on their internal system. The room was very clean. My dissatisfaction had to do with the quality of the bedding. It was UNCOMFORTABLY too soft. Sadly, I was unable to get any sleep whatsoever due to the bedding. In addition, the pillows were feathery and provided no support whatsoever. Outside of the aforementioned, the hotel has adequate parking and adequate conference facilities.

Everything was great until...... My wife and I checked in Thursday for 3 nights. Upon check in, we were taken care of by Maria. Very sweet, attentive and had us on our way in no time. Thursday night was fine. Got up and went about our business Friday morning. Came back to the hotel Friday evening, head to the room and fell asleep quick. Then came Saturday morning. My wife is disabled, and we were on the 5th floor. We got to the elevator and waited about 4 or 5 minutes, and nothing happened. I called the front desk from my personal phone (the phone in our room wasn't hooked up) Was unfortunate to get a front desk person by the name of Kwamel. Very unprofessional individual. I asked if there was a problem with the elevators. He said yes, there were not working. I asked him how we were supposed to get downstairs. He directed me to where the stairs were. I advised him that my wife is disabled and not able to walk down 5 flights of stairs. In his own charming way, he had no other answer for me. I hung up and had to help my disabled wife down 5 flights of stairs with her walker and our cooler for the day. Took us about 25 minutes to get to the bottom as my wife had to take one step at a time holding on the guard rail with both hands. I had to stand under her so she wouldn't slip and fall. When I got to the front desk, I inquired how long they would be out. My wife and I were going to be at a convention all day but obviously needed them working before we got back later that night. Mr. Personality had no idea. I inquired what we were supposed to do if we get back and they are still not working as there was NO WAY my wife could WALK up 5 flights. He was very unsympathetic and showed no compassion whatsoever. There was another rep behind the desk. She kept quiet for a while which was probably better for her. She finally asked me to come to her. She looked in her computer and long story short, if they were not fixed by the time we got back we had a room on the 1st floor waiting for us. I would just need to clear everything out of our current room which of course I would. That reps name was Karen. She was very nice, polite and showed an interest in helping us. Kwamel showed NO SIGNS to help. He just stood there with his shirt untucked and looked like it had been slept in. Instead of being part of the solution he kept telling me no. Wonder if he would have felt the same way if it was his mom or his grandma that was disabled and had to walk down 5 flights of stairs. I called Karen later in the day and was told they got 1 side working but the other wouldn't be looked at until Tuesday (holiday weekend) I am very surprised they wouldn't have someone on call 24 hours a day in case something like this happens. Doesn't say much about how much they care about their guests. Got back to the hotel at around 8PM. We were greeted by Daniel. We told him what took place that morning. He was VERY apologetic and showed much sympathy. Kwamel should really take some notes from

I was supposed to stay in the room on December 30, 2021.Now this was a surprise trip so I just found the cheapest hotel I can get in Raleigh at the time. I did not read any of the fine print or anything. So I will say that was my fault. I get there and Dennis John is the night clerk. I only had enough for the room I didn’t have enough for the $50 deposit. So I had to ask my family for the extra money. And they gave it to me. Then Dennis asked me “Why would you come somewhere broke”. I ignored this comment because I knew at that time I didn’t really have a lot of funds so I go outside and I get my thing including my dog. When I was going in the hotel to ask the clerk if dogs were allowed. Dennis decides to refund me my money. I told him I can still say, my friends can come and pick up my dog. He said that he has been through this before and he had been here for 13 years and that he didn’t care. He said i was not staying there. After this man saw me scrounge up all my money to get in this hotel. He refund me, knowing the refund will take five days to get in my account, and left me basically out on the street when I told him I would remove my dog. Then he started laughing and called the cops on me because I was upset. Personally I believe Dennis got a lot of enjoyment out of knowingly putting me out on the street. But it’s OK. I’m just gonna write this online review and I’m gonna leave it here because Dennis has been working for that hotel for 13 years. They know exactly who he is and he’s probably done something like this before. When I walked in he had an attitude. He doesn’t not know anything about customer service and that shows you that the hotel really doesn’t care about their customers. It’s really sad.I’m honestly blessed because I had family who looked out for me and took care of me for that night. But I can only imagine if this was someone with absolutely nothing. I think that the power he had got to his head. As minimum as it is. So I’m just gonna let y’all know watch out for Dennis. He don’t like his job and he don’t like you either.I will say the manager there cared about my complaints. I didn’t get his name but he was really nice even though I was kind of mad talking to him. But he did a really good job.