Hotel berhampiran Joel Lane Museum House Inc, Raleigh

I had a great time at this hotel. The only drawback was not being able to do a late checkout but it was otherwise a great place to stay.

Katil adalah syurga. Mereka mempunyai basikal Peloton di dalam bilik kecergasan. Hanya dua perkara yang kurang: pilihan makanan vegan, kolam renang luaran. Saya akan tinggal di sini lagi. Terdapat pilihan makanan vegan di seberang jalan (Happy and Hale, Element - Gastropub berasaskan Tumbuhan. Dan Raleigh Raw hanya beberapa blok ke bawah.).

Our room was VERY clean upon entry and the front desk staff was pleasant. It is a red roof so as far as I know that brand does not offer breakfast normally but they do have coffee in the mornings at this location. I also liked that I was able to open our window to let in some fresh air. A lot of hotels you aren't able to open the windows at all since they are permanently installed.

I felt the need to say a public thank you to Tenia at the check-in. My husband and I arrived earlier than the official check-in time and immediately Tenia explained that a large group had just left and housekeeping was working hard to get rooms ready. She took our luggage and pointed out the bar and lobby area where we could hang. I was exhausted from traveling early and proceeded to the nearest couch. Within 15-20 min Tenia came over and said she had a room for us because I ”looked so tired”. Thank God she did because I proceeded to get a 2 hour nap before our work dinner this evening. I know it doesn't sound like a huge deal but waiting another 4 hours would have been grueling and made dinner not nearly as enjoyable. In this day and time when customer service seems to have been shoved to the back of line and we now celebrate ”just showing up” --Tenia went over and beyond and you can tell she values her customers and her company. She is a fantastic ambassador for the Sheraton brand.

The hotel is very nice, but our room was dirty. The staff at the desk at 11pm when we checked in were friendly and welcoming. We were only staying there overnight as a stop on our way to vacation in South Carolina. There was my husband and I and our 3 adult children. We asked for a rollaway bed, as the room technically only sleeps 4. We waited until midnight for the bed even though I’d asked for it at the time of booking AND while texting Josh at the front desk while we were still driving, and again at check-in. My husband and I were meeting a friend who was preforming at Tin Roof while our children stayed behind. Upon arriving in the room, we noticed there was a random sock on the middle of the room. On further inspection, there were discarded rose petals under the bed as well as an oatmeal crème pie (?!?) under there. There was also popcorn on the windowsill. By 11PM on the day of check-in, I’d expect the room to be clean, not like someone had just used it an hour before. (The rose petals were still fresh!!!) It made me wonder if the sheets were even clean! (Yuck) The area where the hotel is is loud, but we expected that. We paid over $300 to stay there for less than 8 hours. We were not offered a different room or even a reduced rate or refund for having to sleep in a dirty room. We alerted the desk staff on our way out of the hotel to go meet our friend. I realize the staff has their hands tied when it comes to these things, but corporate should refund some, if not all of the room fee for putting us in a dirty room.

Edie (the GM) was very accommodating and went out of her way to make our stay comfortable and enjoyable. Robin in the WXYZ bar was enjoyable conversation when having a drink in the bar. The hotel is fairly new and up-to-date! Across the street from the NC State Bell Tower and university in a VERY safe area.

Truly amazed with this hotel. Definitely will stay again. Truly had a blast with the staff who honestly enjoyed our company and entertainment. The location was off the normal path of most traveling which was convenient to no nonsense in the area.

We stayed there for a night and we loved it! The lady at the front desk was friendly, kind and funny! We shared a few laughs! The room was super big and it had everything! The King size bed was incredibly comfy and we rested and slept like babies. Breakfast was yummy. It had a lot of everything. Hot bacon, yummy potatoes, scrambled eggs, cereals, different types of bagels and bread, jams and cream cheese, waffles, fruit, juices, milk, chocolate milk, yogurt, coffee, tea… and Michelle was lovely! She kept cooking yummy food and asking everyone if there was anything we needed or wanted. Thank you Michelle!! The hotel has a heated pool but we tried going twice and it was packed with families and children so we couldn’t bother. Excellent location and free parking. Highly recommended!!!